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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: Stephen W on January 14, 2019, 03:02:34 PM

Title: Avast Secure Browser won't install
Post by: Stephen W on January 14, 2019, 03:02:34 PM
One of my Windows 7 PCs running Avast Pro now has Avast Secure Browser after a recent update. But another one, though showing as up to date, still has the old SafeZone browser, on which Bank Mode has stopped working. I downloaded Secure Browser and tried a manual installation, but that does nothing - no window pops up although there's a process for it visible in Task Manager, apparently using CPU time.  What might be stopping this from installing?
Title: Re: Avast Secure Browser won't install
Post by: bob3160 on January 14, 2019, 03:52:04 PM
On the system that has the SafeZone browser still installed, I'd suggest that
you do a clean install of Avast which should remove everything and start things over
with a clean slate. Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: Avast Secure Browser won't install
Post by: Stephen W on February 08, 2019, 04:43:01 PM
Thanks for that, Bob. Did all that. Safezone has gone, but the new Secure Browser is nowhere to be seen :-(

By the way, Backup/Restore configuration doesn't restore the license! Good job I thought of taking a screen dump of the licence code.
Title: Re: Avast Secure Browser won't install
Post by: bob3160 on February 08, 2019, 04:47:33 PM
Quote from: Stephen W on February 08, 2019, 04:43:01 PM
Thanks for that, Bob. Did all that. Safezone has gone, but the new Secure Browser is nowhere to be seen :-(

By the way, Backup/Restore configuration doesn't restore the license! Good job I thought of taking a screen dump of the licence code.
Backing up is for your personal settings not your license. A clean install doesn't include the Secure Browser.
You can install it from here, https://www.avast.com/secure-browser
Title: Re: Avast Secure Browser won't install
Post by: Stephen W on February 11, 2019, 11:34:09 AM
I have tried that. A splash screen appears for a while then goes away; nothing installed. By the way another Windows 7 PC under the same licence now has both the new Secure Browser AND the Safezone browser, which didn't uninstall itself when Avast updated itself.