Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: richpoints on January 18, 2019, 01:48:25 AM

Title: Avast Support not responding
Post by: richpoints on January 18, 2019, 01:48:25 AM

Hi,
I've written avast billing support for a refund 3x in the past week and have not gotten a response.  I wrote to support and did not get a response.

Are you still in business?

Why aren't you responding to inquiries?

Posting here to find out what's going on...

Please help asap!

Title: Re: Avast Support not responding
Post by: DavidR on January 18, 2019, 01:54:42 AM

@ richpoints
By your comment "I've written avast billing support" 
Were you using the support ticket system, e.g. you should get a support ticket ID ?

If you did, submitting multiple tickets on the same issue could well be your problem.  Support Tickets are handled in a first in first out, by submitting multiple tickets on the same issue and orderID, etc. will drop you back to the bottom of the list.

Title: Re: Avast Support not responding
Post by: killacarebeartoday on January 18, 2019, 02:04:03 AM

David@ Would you have a link to support that gives a ticket ID? I have tried to find said support but cannot find it.

Title: Re: Avast Support not responding
Post by: mchain on January 18, 2019, 04:01:54 AM

Here you go:  https://support.avast.com/en-us/article/Contact-Support/ (https://support.avast.com/en-us/article/Contact-Support/)

Please submit only one support request and wait a bit.  Since this is Friday might be a wait as it is the weekend coming up.