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Consumer Products => Avast Cleanup => Topic started by: Cristian180 on January 22, 2019, 02:32:19 PM

Title: Cancelled Atuo-renewal, still took my money
Post by: Cristian180 on January 22, 2019, 02:32:19 PM

Hello,

I have tried the free 60 day trial and when it was about to expire I cancelled my auto-renewal so I do not get billed for it. When the trial expired I got billed for the full year subscription. So now I have paid for the licence which I do not have. I have written a few emails through the support system but still no response. Could somebody help me on how to get in contact with them, since through the support system I seem to get no answer.
Thank you

Title: Re: Cancelled Atuo-renewal, still took my money
Post by: andrewbaggins on January 22, 2019, 07:06:02 PM

Did you try cancelling by contacting Avast on their official form?

https://support.avast.com/en-us/contact/RNTY

Title: Re: Cancelled Atuo-renewal, still took my money
Post by: Cristian180 on January 23, 2019, 09:04:03 AM

Yes, I completed all of their support forms but I got no response. I get an ID for my complaint and they say they will send me an email as soon as possible but so far nothing. I am looking for another way to contact them.

Title: Re: Cancelled Atuo-renewal, still took my money
Post by: Asyn on January 23, 2019, 09:13:31 AM

Be patient, a refund can take up to 7 business days.

Title: Re: Cancelled Atuo-renewal, still took my money
Post by: Stellarman on January 23, 2019, 09:32:09 AM

Quote from: Cristian180 on January 22, 2019, 02:32:19 PM

Hello,

I have tried the free 60 day trial and when it was about to expire I cancelled my auto-renewal so I do not get billed for it. When the trial expired I got billed for the full year subscription. So now I have paid for the licence which I do not have. I have written a few emails through the support system but still no response. Could somebody help me on how to get in contact with them, since through the support system I seem to get no answer.
Thank you

Hi,

I just sent you an email with further information.

Thank you.