Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mastbox on January 23, 2019, 04:31:16 PM

Title: UI Failed to loadhaxx
Post by: mastbox on January 23, 2019, 04:31:16 PM
Уважаемые Знающие! HELP!
Возникла следующая проблема:
avast! Free Antivirus примерно неделю назад  вдруг перестал запускаться с загрузкой Windows 10.
На рабочем столе появился ярлык avast! Free Antivirus (раньше его там не было).
При нажатии на ярлык появляется окно с надписью «UI Failed to load. This is readlly embarrassing AV service is not responding» и двумя кнопками «Exit» и «Restart service».
При нажатии на «Restart service» система спрашивает: «Разрешить этому приложению вносить изменения на вашем устройстве? – Avast Virus scanner», нажимаю «Да» и все, дальше ничего не происходит.
Отправленные в службу поддержки крики о помощи на Оф.сайте и по электронной почте остались без ответа.
Уважаемые Знающие, куда копать?
Title: Re: UI Failed to loadhaxx
Post by: bob3160 on January 23, 2019, 05:26:33 PM
Post English here or find your language at:
https://forum.avast.com/index.php?board=21.0
Title: Re: UI Failed to loadhaxx
Post by: Julie@jmdvC on January 23, 2019, 07:49:35 PM
I don't know what the rest of the other users message says but UI has failed to load for me as well, only since the last update. I am also having problems with another app where it is having sync issues but I don't know 100% yet if the two issues are related. Considering an uninstall / reinstall.
Title: Re: UI Failed to loadhaxx
Post by: bob3160 on January 23, 2019, 09:01:10 PM
Quote from: Julie@jmdvC on January 23, 2019, 07:49:35 PM
I don't know what the rest of the other users message says but UI has failed to load for me as well, only since the last update. I am also having problems with another app where it is having sync issues but I don't know 100% yet if the two issues are related. Considering an uninstall / reinstall.
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A