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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dobster on January 25, 2019, 12:59:51 AM

Title: AvastUI.exe High RAM usage
Post by: dobster on January 25, 2019, 12:59:51 AM
In the last couple of days, I've noticed that AvastUI.exe is using 17GB (yes GIGAbytes) of RAM.
Memory Leak? Any ideas?

Title: Re: AvastUI.exe High RAM usage
Post by: Be Secure on January 25, 2019, 04:13:21 AM
Try avast Repair:
Open avast GUI>Menu>Settings>Troubleshooting>Click on REPAIR APP>Follow instructions>Reboot.
Title: Re: AvastUI.exe High RAM usage
Post by: igor on January 25, 2019, 09:37:11 AM
Wow, that's A LOT...
Could you please try to create a dump of the process (when the memory usage is high) - e.g. from Task Manager context menu, compress it, give it a unique name and upload it to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming) ?
Of course the dump will be huge as well, but I would guess it will compress quite well if you use something like 7-Zip.
Thanks!
Title: Re: AvastUI.exe High RAM usage
Post by: dobster on March 24, 2019, 01:04:46 AM
I'll give it a try.  It's been having a hard time creating dump files, but I think I successfully made one.  The memory usage problem is still persisting BTW.

Thanks!

/R
Title: Re: AvastUI.exe High RAM usage
Post by: dobster on May 10, 2019, 10:48:37 PM
When I try to create a dump file I get an error saying "invalid data".
I uninstalled and re-installed avast and I'm still having the problem. It seems to happen overnight. Today I woke up to 5gb of RAM being used for AVASTUI.EXE and 8% cpu usage.
Any ideas?  I really like the product, but I can't have it doing this, obviously.

Thanks!