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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: amidaisi on January 29, 2019, 12:34:43 PM

Title: avast asks for a password that I have never set up
Post by: amidaisi on January 29, 2019, 12:34:43 PM

Hi,

I have never choose a password to avast and now it is asking for it all the time, it begun with the avast password acount which I've never had configure and now I can't uninstall, I can't do anything!
I only wanted to run the antivirus and check if everything is ok.
Please help!

Title: Re: avast asks for a password that I have never set up
Post by: MartinZ on January 29, 2019, 05:27:08 PM

that's strange. have you tried just to press enter (keep the field empty) ?

Title: Re: avast asks for a password that I have never set up
Post by: amidaisi on February 12, 2019, 03:51:14 PM

yes, and it doesn´t work :'(

Title: Re: avast asks for a password that I have never set up
Post by: Asyn on February 13, 2019, 06:08:44 AM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: avast asks for a password that I have never set up
Post by: amidaisi on March 25, 2019, 03:29:37 PM

The free version, this last update and the others before (like 2 or 3 versions before this last one)
64 bits
I dont know what is sp and build?
I have never had other av before avast, since i bought the computer, and it was new.
I always could use avast and do all the things it can do, but now I can't even open it, or remove it or something....

Title: Re: avast asks for a password that I have never set up
Post by: Asyn on March 25, 2019, 03:33:26 PM

-> https://support.avast.com/article/Remove-Antivirus-password