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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MoltresRider on January 29, 2019, 06:18:55 PM

Title: Avast License: An unexpected error occurred
Post by: MoltresRider on January 29, 2019, 06:18:55 PM

I have a license for Avast Premier but after it "updated", to version 19.1.2360, it reverted to a "free" version losing all the features I paid for. The Premier license is still listed in the list of my licenses but I cannot switch to it! Every time I try, I get the following error message "An unexpected error occurred"

No matter what I do, I cannot switch to my paid license. I tried a repair install, I tried uninstalling and reinstalling Avast Premier but the same problem still occurs, "An unexpected error occurred" when trying to switch to my paid license.

This seems to be a problem with the versions itself rather than my computer or my Avast as it was working fine before the update.

I Googled the problem but nothing relevant came up

How do I fix this?

Title: Re: Avast License: An unexpected error occurred
Post by: schmidthouse on January 29, 2019, 07:53:32 PM

Reboot (again) :)

Title: Re: Avast License: An unexpected error occurred
Post by: Long Vũ on January 31, 2019, 03:33:11 AM

I got that problem too, can't find the way to resolve it, it sucks

Title: Re: Avast License: An unexpected error occurred
Post by: Joya3 on February 06, 2019, 05:23:56 PM

I am having that same problem right now.  :( :-[ I really need it to work.

Title: Re: Avast License: An unexpected error occurred
Post by: Asyn on February 07, 2019, 05:16:01 AM

-> https://support.avast.com/article/Troubleshoot-activation

Title: Re: Avast License: An unexpected error occurred
Post by: MoltresRider on February 17, 2019, 01:23:23 AM

I followed all those steps outlined in the troubleshooting but I am still having issues! I ALREADY said that I uninstalled and reinstalled Avast and that was the last troubleshooting step outlined.

After that, I do not know what else to do! It is VERY frustrating!!! This is a problem at YOUR END Avast!!


I uninstalled and reinstalled MULTIPLE TIMES to no avail!!! If you guys cannot figure this out, I will be DEMANDING a FULL REFUND!!! I

Title: Re: Avast License: An unexpected error occurred
Post by: Asyn on February 17, 2019, 07:29:07 AM

Did you buy from Avast directly or from a reseller..?