Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: piet118 on February 03, 2019, 11:11:22 AM

Title: how to get to customer services!!(yes it exists)
Post by: piet118 on February 03, 2019, 11:11:22 AM
after a hard search i found customer services. It is hidden after layers of noncense. Dotn log in and get to bottom of the normal avastpage >> contact us <<
you come to this website: https://support.avast.com/en-us/contact/enter

Good luck to anybody needing service!!  ;)
Title: Re: how to get to customer services!!(yes it exists)
Post by: bob3160 on February 03, 2019, 02:49:03 PM
after a hard search i found customer services. It is hidden after layers of noncense. Dotn log in and get to bottom of the normal avastpage >> contact us <<
you come to this website: https://support.avast.com/en-us/contact/enter (https://support.avast.com/en-us/contact/enter)

Good luck to anybody needing service!!  ;)
That works to get help if you have a paid version. Free version is dependent on this forum or the Fact section.
Title: Re: how to get to customer services!!(yes it exists)
Post by: chris.. on February 03, 2019, 03:59:48 PM
+1 bob,

piet118,
on the other hand , the link isn't hidden .
With more experience on this forum you would see that this link is given when necessary, also given after reading the FAQs
It is normal to start by reading the FAQs and/or asking for help here on the forum, ,a very large number of problems are solved by these ways.
Only then, you will be directed to the link, when the basic checks have not given apropriate results  ;)
It is necessary to filter a little, the avast support is not there to give you the weather  :D

In any case, I think you haven't tested it, otherwise I think that according to your question, you would be disappointed with the answer and the delay of this answer  ;)
As you said : Good luck to anybody needing service!!
Title: Re: how to get to customer services!!(yes it exists)
Post by: piet118 on January 01, 2020, 11:35:24 AM
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number  Aparently Customers are seen less important for avast, saving on services is a bad company startegy. hiding the ways to get help or leaving no way to get help is not  a good startegy. it makes you loose customers!
Title: Re: how to get to customer services!!(yes it exists)
Post by: DavidR on January 01, 2020, 02:47:39 PM
webform is now (1-1-'20) taken offline.
<snip>

Are you talking about the link in your first post ?

If so I have just visited it and it is still there, so can you be more specific ?
Title: Re: how to get to customer services!!(yes it exists)
Post by: bob3160 on January 01, 2020, 03:50:43 PM
As David said, selecting this,
(https://screencast-o-matic.com/screenshots/u/Lh/1577890152237-99347.png)
takes you to
(https://screencast-o-matic.com/screenshots/u/Lh/1577890223426-60462.png)
Title: Re: how to get to customer services!!(yes it exists)
Post by: Asyn on January 01, 2020, 04:07:34 PM
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter
Title: Re: how to get to customer services!!(yes it exists)
Post by: bob3160 on January 01, 2020, 08:32:29 PM
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter (https://support.avast.com/en-eu/contact/enter)
It still gets you to the same Avast Support Forum. :)
Title: Re: how to get to customer services!!(yes it exists)
Post by: Asyn on January 02, 2020, 05:15:25 AM
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter (https://support.avast.com/en-eu/contact/enter)
It still gets you to the same Avast Support Forum. :)
No, the difference is that you don't get an US phone number but a webform for sales requests.
Title: Re: how to get to customer services!!(yes it exists)
Post by: chris.. on January 02, 2020, 09:49:46 AM
yes and an other difference:
when you contact the support in a European language (French by example), you get an answer in this language, which is not negligible when you do not speak English at all.
Title: Re: how to get to customer services!!(yes it exists)
Post by: bob3160 on January 02, 2020, 03:00:12 PM
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter (https://support.avast.com/en-eu/contact/enter)
It still gets you to the same Avast Support Forum. :)
No, the difference is that you don't get an US phone number but a webform for sales requests.
Here's the link I get when I click on the forum using your link to reach the website:
https://forum.avast.com/
Title: Re: how to get to customer services!!(yes it exists)
Post by: Asyn on January 02, 2020, 03:24:04 PM
Here's the link I get when I click on the forum using your link to reach the website:
https://forum.avast.com/
Probably a misconfiguration on your end, you should see/get: https://support.avast.com/en-eu/contact/enter
Title: Re: how to get to customer services!!(yes it exists)
Post by: bob3160 on January 02, 2020, 03:27:23 PM
Here's the link I get when I click on the forum using your link to reach the website:
https://forum.avast.com/ (https://forum.avast.com/)
Probably a misconfiguration on your end, you should see/get: https://support.avast.com/en-eu/contact/enter (https://support.avast.com/en-eu/contact/enter)
Probably because the IP address I use is in the US and the one you use is in the EU.
There isn't anything for me to configure.
Title: Re: how to get to customer services!!(yes it exists)
Post by: Asyn on January 02, 2020, 03:34:41 PM
Well, no idea Bob, but as the OP isn't located in the US, it should work for him.
Title: Re: how to get to customer services!!(yes it exists)
Post by: chris.. on January 03, 2020, 01:33:50 PM
Well, no idea Bob, but as the OP isn't located in the US, it should work for him.
I can confirm
https://support.avast.com/en-eu/contact/enter (english EU)
or
https://support.avast.com/fr-eu/contact/enter (french EU)

target to the customer support given as screenshot by Asyn with just one little exception for "fr-eu": there's no "Choosing the right Avast product" option.
Title: Re: how to get to customer services!!(yes it exists)
Post by: Asyn on January 03, 2020, 02:22:01 PM
...with just one little exception for "fr-eu": there's no "Choosing the right Avast product" option.
Yes, this part isn't shown in German either.
Title: Re: how to get to customer services!!(yes it exists)
Post by: bob3160 on January 03, 2020, 02:29:28 PM
The first reply actually answered the question asked by the user. :)
Title: Re: how to get to customer services!!(yes it exists)
Post by: chris.. on January 03, 2020, 03:10:18 PM
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter (https://support.avast.com/en-eu/contact/enter)
It still gets you to the same Avast Support Forum. :)
No, the difference is that you don't get an US phone number but a webform for sales requests.
After investigating , I think Bob's basically right for "free version"
Although the form is there, "Technical support for a free Avast product" does not allow individual contact with avast , just like piet118 said
Quote
no further service by avast then some faqs that dont help
or Bob #1 & #5
Quote
Free version is dependent on this forum
webform contact is only useful for paying versions
Title: Re: how to get to customer services!!(yes it exists)
Post by: Asyn on January 03, 2020, 03:13:06 PM
The OP is using a paid version.
Title: Re: how to get to customer services!!(yes it exists)
Post by: piet118 on January 05, 2020, 01:07:14 PM
you get to the FAqs pages, but a-at least i- dont get to the webform anymore, so no change of getting help for problems that are not in the Faqs. The link used to bring you to the WEBFORM, what is a hidden way of sending an email. that way is cut of now. people searching for  solutions to their problems are not told to get to the forum and are only left with an expensive  phone number. BAd service!! :( :( >:( . By european law customer service needs to be easy reachable and it is NOT. so Avast is hiding itscustomer services illegally. you jide this fact by  massive answering to my posting with inacurate info. that is also bad :( why? arre you ashamed for your bad  and illegal service-hiding?. so ill start it a new in a new topic. i think its a thing to discus. so please dont fill it with spam this time
Title: Re: how to get to customer services!!(yes it exists)
Post by: piet118 on January 05, 2020, 01:41:12 PM
hmm, :)) i do get to the webform pages again now.   Glad you brought it back online.
Title: Re: how to get to customer services!!(yes it exists)
Post by: Asyn on January 05, 2020, 02:09:29 PM
hmm, :)) i do get to the webform pages again now.   Glad you brought it back online.
Nothing has been brought back, they were always available (at least for Europe).
Title: Re: how to get to customer services!!(yes it exists)
Post by: chris.. on January 05, 2020, 02:28:09 PM
You bought the avast security suite here (https://forum.avast.com/index.php?topic=231337.0).
So I don't quite understand why you say "...are only left with an expensive phone number."
I don't see anything complicated or hidden to find the support link (https://support.avast.com/en-eu/contact/paid_pc_avast-premium-security).
Just 3 (simple) steps after you click on the link you indicate #1 to bypass the FAQs or expensive phone number ... ask the question directly to avast.
Otherwise, either there's something preventing you from completing the three steps, or I don't understand your expectations.
Edit:
Quote
Nothing has been brought back, they were always available (at least for Europe).
+1
Quote
hmm, :)) i do get to the webform pages again now.   Glad you brought it back online.
I understand better now :)
there was something preventing you from completing the three steps
Title: Re: how to get to customer services!!(yes it exists)
Post by: bob3160 on January 05, 2020, 04:11:18 PM
The topicis over. the user has accomplished his task. :)
Title: Re: how to get to customer services!!(yes it exists)
Post by: Asyn on January 05, 2020, 04:16:25 PM
The topicis over. the user has accomplished his task. :)
Hopefully. ;)