Avast WEBforum

Avast Products => Avast Free Antivirus / Pro Antivirus / Internet Security/ Premier => Topic started by: MartinZ on February 06, 2019, 12:10:57 PM

Title: NEW Version: 19.2.2364
Post by: MartinZ on February 06, 2019, 12:10:57 PM
Good news everyone!
New stable version 19.2.2364 has just been released. This time no big changes just little bit of bugfixing.
 
What's NEW:

Custom love - We’ve updated the look of our Custom Scans screen

Geek-ster egg - We’ve hidden some new advanced settings for our geek fans — just search for ‘geek:area’ in your settings

What we FIXED:

- Improved the syncing speed of our tray icon

- Made our Outlook plugin work again on x64 systems running x86 Outlook

- Thawed out an annoying UI freeze some of you were experiencing

- Possibility to edit exceptions

- Correct size of Facebook login window


How to install:

1. Update from your existing Avast version via Settings -> Update -> Update program

2. Or you can download and install from here

Online installers (recommended):

Free: https://bits.avcdn.net/insttype_FREE

Internet Security: https://bits.avcdn.net/insttype_IS

Premier: https://bits.avcdn.net/insttype_APR

Offline installers:

http://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe

http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe

http://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe

We hope you enjoy the new version!
AVAST Team
Title: Re: NEW Version: 19.2.2364
Post by: abruptum on February 06, 2019, 12:46:18 PM
Bug in Croatian UI :

-Smart Scan
-Add-on with bad reputation (WOT)
-Skip this step
-Nothing shows like Finished Scan or something like that

No problems with English UI.

Title: Re: NEW Version: 19.2.2364
Post by: EmoHobo on February 06, 2019, 01:10:21 PM
Just updated, no issues here.
Title: Re: NEW Version: 19.2.2364
Post by: NON on February 06, 2019, 01:12:35 PM
Thanks for the new release :)
Title: Re: NEW Version: 19.2.2364
Post by: Be Secure on February 06, 2019, 01:15:35 PM
What is the build no of v.19.2.2364?
Update my avast asap... :D

Updated via GUI and reboot.
Title: NEW Version: 19.2.2364 Fast Scan config
Post by: Duch on February 06, 2019, 01:34:59 PM
After i set up a fast scan and i dont want run this test i cant close this window and go back to the main screen  >:( (https://i.postimg.cc/j56znFdy/test.jpg)
Title: Re: NEW Version: 19.2.2364 Fast Scan config
Post by: Be Secure on February 06, 2019, 01:44:22 PM
After i set up a fast scan and i dont want run this test i cant close this window and go back to the main screen  >:( (https://i.postimg.cc/j56znFdy/test.jpg)
Always do a repair Avast after update to a new program version.
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: NEW Version: 19.2.2364
Post by: Duch on February 06, 2019, 02:49:20 PM
ty Be but this was a first clean install offline installer used from avast server
Title: Re: NEW Version: 19.2.2364
Post by: TheOwner on February 06, 2019, 05:56:01 PM
Hello,
what is new still running process aswEngSrv.exe ?
Title: Re: NEW Version: 19.2.2364
Post by: consultfreis on February 06, 2019, 06:18:02 PM
Everything is working fine! Good Work.  ;)
Just one question i can´t see the new option to check the current version anywhere.

Title: Re: NEW Version: 19.2.2364
Post by: Evjls on February 06, 2019, 06:52:23 PM
hello I found something in this new version after a clean install:
1/ unsecapp.exe is constantly running (since v19 was released) although Browser clean up tool is not installed (unsecapp is required for it to function according to avast dev long time ago)

2/ No PUP scan option in the new UI for File Shield or Core Shields. It's still available in the old UI though
It's also available exclusively in Virus Scans menu

3/ when choosing Hardened mode aggressive in the old UI, the hardened mode box in the new UI will be unchecked. It's only checked when HM is set to Moderate

4/ Warn when downloading files with poor reputation (web shield) is not functioning

thank you

Hi,
ad 2) see attached
ad 3) Hardened mode was in fact always moderate
Title: Re: NEW Version: 19.2.2364
Post by: Charyb on February 06, 2019, 07:41:22 PM
MartinZ

Why no links for Avast Pro Antivirus?
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on February 06, 2019, 08:32:43 PM
hello I found something in this new version after a clean install:
1/ unsecapp.exe is constantly running (since v19 was released) although Browser clean up tool is not installed (unsecapp is required for it to function according to avast dev long time ago)
<snip>
thank you

I believe this was introduced somewhere around avast 18.6.xxxx as to avoid this on my XP system I had to go back as far as avast 18.5.xxxx and install that.  You find the Behaviour shield does call for it to be loaded. To confirm that switch off the Behaviour Shield and reboot and see if the unsecapp.exe is still running.  This is not a solution or a workaround, just confirmation of the shield responsible for running unsecapp.exe.

See my post https://forum.avast.com/index.php?topic=220639.msg1484900#msg1484900 and there are lots of other comments relating to unsecapp.exe running.

I'm still waiting for the update of 18.8.xxxx, the last version to support XP/Vista.
Title: Re: NEW Version: 19.2.2364
Post by: gatocan2066 on February 06, 2019, 11:00:50 PM
Well, it works well. That if we except the error of https by firefox, (because that error is still in this version).

It would be great without the error of https, but otherwise without problems. Let's see when that https disaster is fixed, now it's less protected for those of us who use firefox.

Well at least for the rest it works well. No problems for now.
Title: Re: NEW Version: 19.2.2364
Post by: lcc on February 07, 2019, 01:26:53 AM
Hi! Was the problem with 2 av launch components in start up fixed?
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 07, 2019, 05:30:09 AM
Everything is working fine! Good Work.  ;)
Just one question i can´t see the new option to check the current version anywhere.
Either right click the tray icon or via GUI -> Menu -> Info.
Title: Re: NEW Version: 19.2.2364
Post by: mchain on February 07, 2019, 06:12:42 AM
Everything is working fine! Good Work.  ;)
Just one question i can´t see the new option to check the current version anywhere.
Either right click the tray icon or via GUI -> Menu -> Info.
Old About Avast GUI has a different build number than does the newer GUI.

See attached below:

Which one is correct?
Title: Re: NEW Version: 19.2.2364
Post by: Be Secure on February 07, 2019, 06:20:47 AM
Everything is working fine! Good Work.  ;)
Just one question i can´t see the new option to check the current version anywhere.
Either right click the tray icon or via GUI -> Menu -> Info.
Old About Avast GUI has a different build number than does the newer GUI.

See attached below:

Which one is correct?
I think new one. :-\
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 07, 2019, 06:24:11 AM
Which one is correct?
Both, difference is that the new UI shows applied uupdates/hotfixes.
See changelog: https://forum.avast.com/index.php?topic=224777.0
Title: Re: NEW Version: 19.2.2364
Post by: MartinZ on February 07, 2019, 10:08:08 AM
yes, that's correct. new one is also showing the last uupdate applied.
Title: Re: NEW Version: 19.2.2364
Post by: MartinZ on February 07, 2019, 10:11:54 AM
hello I found something in this new version after a clean install:
1/ unsecapp.exe is constantly running (since v19 was released) although Browser clean up tool is not installed (unsecapp is required for it to function according to avast dev long time ago)

2/ No PUP scan option in the new UI for File Shield or Core Shields. It's still available in the old UI though
It's also available exclusively in Virus Scans menu

3/ when choosing Hardened mode aggressive in the old UI, the hardened mode box in the new UI will be unchecked. It's only checked when HM is set to Moderate

4/ Warn when downloading files with poor reputation (web shield) is not functioning

thank you

Hi,
ad 2) see attached
ad 3) Hardened mode was in fact always moderate
Title: Re: NEW Version: 19.2.2364
Post by: MartinZ on February 07, 2019, 10:13:06 AM
Hi! Was the problem with 2 av launch components in start up fixed?

yes
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 07, 2019, 10:38:47 AM
Update Avast Free 19.1 to 19.2 went well. I have to say I have not suffered the Firefox https issues blighting some users posting here.

On the downside. I see the useless, unwanted and unselectable Sensitive Data Scan is a fixed feature within Smart Scan. I assume complaints about this over past months and sucessive updates have fallen on deaf ears within Avast. Smart Scan is no more than a marketing teaser for paid components. I will continue to treat it as such and avoid.

Has the USB disk grabbing problem (unable to eject) been fixed in this version?


Edit/Addition:
Just had a look at Software Updater. GUI has changed and the big green arrow no longer appears if all up-to-date, which was a excellent visual cue. This is now replaced by button to do a Scan for Updates. But scan was performed to get here, bit confusing why this button is now here on the results page. See screenshot.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 07, 2019, 10:54:21 AM
1. On the downside. I see the useless, unwanted and unselectable Sensitive Data Scan is a fixed feature within Smart Scan. I assume complaints about this over past months and sucessive updates have fallen on deaf ears within Avast. Smart Scan is no more than a marketing teaser for paid components. I will continue to treat it as such and avoid.
2. Has the USB disk grabbing problem (unable to eject) been fixed in this version?
1. Hi Ed, see: https://forum.avast.com/index.php?topic=224959.msg1493339#msg1493339
2. Yep.
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 07, 2019, 10:57:51 AM
Ah, Asyn you are too quick for me. I have just posted an edit to my post above to comment on Software Updater. You replied before I could finish typing.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 07, 2019, 10:59:40 AM
Ah, Asyn you are too quick for me. I have just posted an edit to my post above to comment on Software Updater. You replied before I could finish typing.
Sorry pal. ;)
Title: Re: NEW Version: 19.2.2364
Post by: grant.christiansen on February 07, 2019, 03:42:42 PM
Please, for the love of all that is good an holy in this world, remove the @#$% pop ups within chrome web browser for the password extension.  I mean seriously?  I am browsing a page, and all of a sudden a new tab opens, pushing your password extension in chrome?

Spam-ware.  I mean I get that I am using the free-ware at the moment but seriously?  This only started after the latest program update.  I did go in after and silenced alerts.  I dont mind the pop-ups with the free version at all.  This is overboard.  Kill this shit.

I have been a loyal avast subscriber for over 15 years at this point.
Title: Re: NEW Version: 19.2.2364
Post by: Charyb on February 07, 2019, 05:08:49 PM
There are settings in the geek area that can be used to change what is scanned by the Smart Scan.


Someone was asking about changing the Smart Scan in a different topic.
Title: Re: NEW Version: 19.2.2364
Post by: predatorz on February 07, 2019, 06:44:17 PM
Updated to 192.2.2364 via GUI and rebooted.
So far so good.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 07, 2019, 06:53:38 PM
There are settings in the geek area that can be used to change what is scanned by the Smart Scan.


Someone was asking about changing the Smart Scan in a different topic.
Thanks
(https://screencast-o-matic.com/screenshots/u/Lh/1549561853182-47140.png)
Don't forget to save your settings if you've made changes.
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 07, 2019, 07:56:23 PM
I can find old settings but not geek area. Any clues?
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 07, 2019, 08:09:48 PM
I can find old settings but not geek area. Any clues?
Reaching the Avast "Geek" area
Open the Avast User Interface
Select > Menu > Settings> Search
Type the following into the Search window: geek:area
Now hit enter and close the Search Window
You are now seeing all the settings available in the "Geek Area"
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 07, 2019, 08:22:41 PM
bob, typing that in search gives no results.

Edit:
Works now after Repair and Reboot.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 07, 2019, 08:37:59 PM
bob, typing that in search gives no results.

Edit:
Works now after Repair and Reboot.
https://youtu.be/_EAln7j2Rfg
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 07, 2019, 08:56:45 PM
Geek:area does not have the same Action seetings as were in "old settings". e.g. Repair>Move to Chest> but do not delete.
Auto would do Repair>Move to Chest>Delete in that order.
Luckily "old settings" are still available (for now), but the crude choice of 1 action only and no action tree in geek:area is far inferior to what is(was) available in old settings. I do not see how it will be possible to replicate settings as above in geek:area gong forward.

As for Smart Scan components in geek:area, there is no tick box to select/deselect "Senstive Data scan".
Not surprised.
Title: Re: NEW Version: 19.2.2364
Post by: PATRICIA276 on February 07, 2019, 09:42:47 PM
I installed an update on my free AVAST  and am no not able to log on to my computer>  Fortunately, I could still get in as "Guest", but have no access to my documents and other folders. As Administrator, I am unable to manage the control panel, or anything else requiring Administrator sign in.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 07, 2019, 09:47:38 PM
I installed an update on my free AVAST  and am no not able to log on to my computer>  Fortunately, I could still get in as "Guest", but have no access to my documents and other folders. As Administrator, I am unable to manage the control panel, or anything else requiring Administrator sign in.
I'd try rebooting the computer to see if that makes a difference
Title: Re: NEW Version: 19.2.2364
Post by: PATRICIA276 on February 07, 2019, 10:15:55 PM
I've done that, no help.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 07, 2019, 10:19:10 PM
I've done that, no help.
What's the exact error message ???
Title: Re: NEW Version: 19.2.2364
Post by: Terryrb on February 07, 2019, 10:43:50 PM
The controls for setting up a scheduled scan are still missing in this version  - 19.2.2364 (build 19.2.4186.404).
I tried the geek:area and old settings, but they are not there. I realize that I can create a custom scan on a schedule, but that's not the point. I want the old "scheduled scan" settings back for all scans.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 08, 2019, 05:26:45 AM
Please, for the love of all that is good an holy in this world, remove the @#$% pop ups within chrome web browser for the password extension.  I mean seriously?  I am browsing a page, and all of a sudden a new tab opens, pushing your password extension in chrome?
Avast UI -> Settings -> Troubleshooting -> Add/Modify Components
Title: Re: NEW Version: 19.2.2364
Post by: SimmonsTheMad33 on February 08, 2019, 11:14:05 AM
Updated from within settings, all good here though I still have two AvLaunch Components under startup, whether thats intended or not.
Title: Re: NEW Version: 19.2.2364
Post by: Bryan Lingga on February 08, 2019, 11:48:21 AM
can't switch to avast premier  :'(
(https://i.ibb.co/N6Y4qjL/Annotation-2019-02-08-154633.jpg)
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 08, 2019, 11:59:13 AM
can't switch to avast premier  :'(
-> https://support.avast.com/article/Troubleshoot-activation
Title: Re: NEW Version: 19.2.2364
Post by: merckxist on February 09, 2019, 06:38:41 AM
The Release Notes on the first page of this topic are only showing http sources for offline versions of 19.2.2364. Usually the https "versions" can be found at https:/www.avast.com/installation-files, but so far only the prior version 19.1.4142 is available there. Will 19.2.2364 eventually be available via https there or somewhere else?
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 09, 2019, 06:47:54 AM
The Release Notes on the first page of this topic are only showing http sources for offline versions of 19.2.2364. Usually the https "versions" can be found at https:/www.avast.com/installation-files, but so far only the prior version 19.1.4142 is available there. Will 19.2.2364 eventually be available via https there or somewhere else?
-> https://forum.avast.com/index.php?topic=60523.msg527512#msg527512
Title: Re: NEW Version: 19.2.2364
Post by: AlphaZab on February 09, 2019, 09:59:04 AM
sorry sir i use android emulator bad performance use avast :(
Title: Re: NEW Version: 19.2.2364
Post by: merckxist on February 09, 2019, 08:01:37 PM
The Release Notes on the first page of this topic are only showing http sources for offline versions of 19.2.2364. Usually the https "versions" can be found at https:/www.avast.com/installation-files, but so far only the prior version 19.1.4142 is available there. Will 19.2.2364 eventually be available via https there or somewhere else?
-> https://forum.avast.com/index.php?topic=60523.msg527512#msg527512
@Asyn, thank you for the reply. It took me a few minutes to figure out you had just edited those 2010 posts so I figured it was worth a chance to click on the appropriate entry, esp since I could recognize the English descriptions (thanks for that!). However, when the Save File confirmation window came up, it identified the file as "from: http://iavs9x.avg.u.avcdn.net" not "https:...", even though the link you provided started with "https:". Did I choose the wrong link??
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 09, 2019, 08:13:03 PM
You should be safe following the links.
Title: Re: NEW Version: 19.2.2364
Post by: Shayna on February 10, 2019, 07:58:27 AM

I just installed the latest version, 19.1.2364, which I thought (hoped) would fix the ability to change the scan time set two versions ago.

The cog wheel and the time of that previously set scan no longer appears under "Full Virus Scan," but that time that I no longer want still remains, hidden, somewhere, The latest update did not remove any previously set scan times, nor is there an ability to change it or delete it that I can find.

I found that out tonight when I set a new custom scan to occur prior to midnight, only to have the set time from two versions ago kick in at 1:30 a.m.  I thought no cog wheel and/or evidence of a previously set scan time meant any previously set time was gone so we can just set up a new custom scan.

I have looked through every possible option where scans are involved, and find no place that shows that previously set time, nor how to delete or change it.  It is alive and well, but hidden somewhere out of view or clickable edit.

So right now, I had to delete the new (earlier) custom scan time so that I don't run two scans within two hours of each other.

So, back to the drawing board, please.

Can we just have the cog wheel back that shows the time when you hovered over it, but with the ability to click the time or the cog wheel so we can just change the set time of the scan that now seems to exist but is hidden away from view and edit?

Or if it is not somewhere editable under the SCAN section, can someone tell me where I can find the hidden set scan time previously set two versions ago so that I can change it, or delete it and then set up a new custom scan?

Thanks.
 :-\
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 10, 2019, 01:38:08 PM

I just installed the latest version, 19.1.2364, which I thought (hoped) would fix the ability to change the scan time set two versions ago.

The cog wheel and the time of that previously set scan no longer appears under "Full Virus Scan," but that time that I no longer want still remains, hidden, somewhere, The latest update did not remove any previously set scan times, nor is there an ability to change it or delete it that I can find.

I found that out tonight when I set a new custom scan to occur prior to midnight, only to have the set time from two versions ago kick in at 1:30 a.m.  I thought no cog wheel and/or evidence of a previously set scan time meant any previously set time was gone so we can just set up a new custom scan.

I have looked through every possible option where scans are involved, and find no place that shows that previously set time, nor how to delete or change it.  It is alive and well, but hidden somewhere out of view or clickable edit.

So right now, I had to delete the new (earlier) custom scan time so that I don't run two scans within two hours of each other.

So, back to the drawing board, please.

Can we just have the cog wheel back that shows the time when you hovered over it, but with the ability to click the time or the cog wheel so we can just change the set time of the scan that now seems to exist but is hidden away from view and edit?

Or if it is not somewhere editable under the SCAN section, can someone tell me where I can find the hidden set scan time previously set two versions ago so that I can change it, or delete it and then set up a new custom scan?

Thanks.
 :-\
Have you looked at the Task Scheduler in Windows ???
(https://screencast-o-matic.com/screenshots/u/Lh/1549802200890-95951.png)
Title: Re: NEW Version: 19.2.2364
Post by: niktoman2 on February 10, 2019, 07:02:54 PM
I recently updated to 19.2.2364. Ever since doing this, the install of Additional Boot Scan Definitions for a boot scan is now taking forever. It used to take about 1 minute, maybe 2 at the most. Now it takes 20-30 minutes or more. I believe the delay is on the Avast "cloud" side. I am seeing this on different PCs, all running Win10/Pro/64. There is nothing wrong with my LAN and my WAN download speeds approach 100mb/sec. Once the definitions finally download and install, all else works fine. If I'm right above, others should be seeing this.

Note to Avast: your verification text characters are often IMPOSSIBLE to read and your "listen to the letters" option doesn't work.

Title: Re: NEW Version: 19.2.2364
Post by: SkywriterII on February 10, 2019, 07:18:04 PM
No, I get v19.1.4142 yestwerday over >  files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe

What´s happen ... ?!

Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 10, 2019, 07:22:22 PM
No, I get v19.1.4142 yestwerday over >  files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe

What´s happen ... ?!
What operating system ???

Title: Re: NEW Version: 19.2.2364
Post by: SkywriterII on February 10, 2019, 07:48:32 PM
Windows 10, of course ...  ;)
Title: Re: NEW Version: 19.2.2364
Post by: Terryrb on February 10, 2019, 08:43:26 PM

I just installed the latest version, 19.1.2364, which I thought (hoped) would fix the ability to change the scan time set two versions ago.

The cog wheel and the time of that previously set scan no longer appears under "Full Virus Scan," but that time that I no longer want still remains, hidden, somewhere, The latest update did not remove any previously set scan times, nor is there an ability to change it or delete it that I can find.

I found that out tonight when I set a new custom scan to occur prior to midnight, only to have the set time from two versions ago kick in at 1:30 a.m.  I thought no cog wheel and/or evidence of a previously set scan time meant any previously set time was gone so we can just set up a new custom scan.

I have looked through every possible option where scans are involved, and find no place that shows that previously set time, nor how to delete or change it.  It is alive and well, but hidden somewhere out of view or clickable edit.

So right now, I had to delete the new (earlier) custom scan time so that I don't run two scans within two hours of each other.

So, back to the drawing board, please.

Can we just have the cog wheel back that shows the time when you hovered over it, but with the ability to click the time or the cog wheel so we can just change the set time of the scan that now seems to exist but is hidden away from view and edit?

Or if it is not somewhere editable under the SCAN section, can someone tell me where I can find the hidden set scan time previously set two versions ago so that I can change it, or delete it and then set up a new custom scan?

Thanks.
 :-\

I am also waiting on a fix for the missing scheduled scan settings that used to be in prior versions. See https://forum.avast.com/index.php?topic=225096.msg1493722#msg1493722. I first noticed this issue in version 19.1.2360 and posted in that thread at the time. It seems that this new version still doesn't have the fix baked in.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 10, 2019, 09:06:29 PM

I just installed the latest version, 19.1.2364, which I thought (hoped) would fix the ability to change the scan time set two versions ago.

The cog wheel and the time of that previously set scan no longer appears under "Full Virus Scan," but that time that I no longer want still remains, hidden, somewhere, The latest update did not remove any previously set scan times, nor is there an ability to change it or delete it that I can find.

I found that out tonight when I set a new custom scan to occur prior to midnight, only to have the set time from two versions ago kick in at 1:30 a.m.  I thought no cog wheel and/or evidence of a previously set scan time meant any previously set time was gone so we can just set up a new custom scan.

I have looked through every possible option where scans are involved, and find no place that shows that previously set time, nor how to delete or change it.  It is alive and well, but hidden somewhere out of view or clickable edit.

So right now, I had to delete the new (earlier) custom scan time so that I don't run two scans within two hours of each other.

So, back to the drawing board, please.

Can we just have the cog wheel back that shows the time when you hovered over it, but with the ability to click the time or the cog wheel so we can just change the set time of the scan that now seems to exist but is hidden away from view and edit?

Or if it is not somewhere editable under the SCAN section, can someone tell me where I can find the hidden set scan time previously set two versions ago so that I can change it, or delete it and then set up a new custom scan?

Thanks.
 :-\

I am also waiting on a fix for the missing scheduled scan settings that used to be in prior versions. See https://forum.avast.com/index.php?topic=225096.msg1493722#msg1493722 (https://forum.avast.com/index.php?topic=225096.msg1493722#msg1493722). I first noticed this issue in version 19.1.2360 and posted in that thread at the time. It seems that this new version still doesn't have the fix baked in.
https://forum.avast.com/index.php?topic=224223.msg1494192#msg1494192
Title: Re: NEW Version: 19.2.2364
Post by: jraju on February 11, 2019, 03:00:23 AM
hi, have the two bugs safe removing of usb devices, (not closing handles of avast ;processes) and aswbids. sys bugs  been fixed . in this updated version.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 11, 2019, 05:14:19 AM
Note to Avast: your verification text characters are often IMPOSSIBLE to read and your "listen to the letters" option doesn't work.
Captcha is only needed for your first 3 posts. (Spam protection)
Title: Re: NEW Version: 19.2.2364
Post by: Shayna on February 11, 2019, 08:33:25 AM

I just installed the latest version, 19.1.2364, which I thought (hoped) would fix the ability to change the scan time set two versions ago.

The cog wheel and the time of that previously set scan no longer appears under "Full Virus Scan," but that time that I no longer want still remains, hidden, somewhere, The latest update did not remove any previously set scan times, nor is there an ability to change it or delete it that I can find.

I found that out tonight when I set a new custom scan to occur prior to midnight, only to have the set time from two versions ago kick in at 1:30 a.m.  I thought no cog wheel and/or evidence of a previously set scan time meant any previously set time was gone so we can just set up a new custom scan.

I have looked through every possible option where scans are involved, and find no place that shows that previously set time, nor how to delete or change it.  It is alive and well, but hidden somewhere out of view or clickable edit.

So right now, I had to delete the new (earlier) custom scan time so that I don't run two scans within two hours of each other.

So, back to the drawing board, please.

Can we just have the cog wheel back that shows the time when you hovered over it, but with the ability to click the time or the cog wheel so we can just change the set time of the scan that now seems to exist but is hidden away from view and edit?

Or if it is not somewhere editable under the SCAN section, can someone tell me where I can find the hidden set scan time previously set two versions ago so that I can change it, or delete it and then set up a new custom scan?

Thanks.
 :-\
Have you looked at the Task Scheduler in Windows ???
(https://screencast-o-matic.com/screenshots/u/Lh/1549802200890-95951.png)

Yes, Bob, I checked Windows Task Scheduler, but nothing at all for Avast appears there.

But thanks for the suggestion.
Title: Re: NEW Version: 19.2.2364
Post by: Customerwhogotscrewedbyavast on February 11, 2019, 03:23:13 PM
This is the 2nd time my computer crashes when i download avast products. I have premium clean-up, VPN, online security....Had them installed a year ago, they were working well. When I bought “driver update” and installed it, my computer crashed. It cost me $200 to fix.
I tried to return all products, avast only refunded me for the latest (less than 30 days). That was 3 or 4 months back. I wasn’t happy and didn’t re-download any avast products on my computer.
Last week I decided to reinstall all products and my computer crashed again so I'm done with avast. No more!
ALSO NOTE THAT YOUR CUSTOMER SERVICE AND TECHNICAL SUPPORT TEAM SUCK – THEY ARE BOTH SUCH A WASTE OF TIME – I SPENT HOURS WITH THEM OVER THE PHONE, THEY COULDN’T TELL WHAT'S THE ISSUE. AVAST IS AN ABSOLUTE WASTE OF TIME AND MONEY AND YOU GUYS DON’T CARE ABOUT YOUR CUSTOMERS – ALL YOU CARE ABOUT IS MAKING MONEY – SHAME!!!!!!!!!!!!!

Good news everyone!
New stable version 19.2.2364 has just been released. This time no big changes just little bit of bugfixing.
 
What's NEW:

Custom love - We’ve updated the look of our Custom Scans screen

Geek-ster egg - We’ve hidden some new advanced settings for our geek fans — just search for ‘geek:area’ in your settings

What we FIXED:

- Improved the syncing speed of our tray icon

- Made our Outlook plugin work again on x64 systems running x86 Outlook

- Thawed out an annoying UI freeze some of you were experiencing

- Possibility to edit exceptions

- Correct size of Facebook login window


How to install:

1. Update from your existing Avast version via Settings -> Update -> Update program

2. Or you can download and install from here

Online installers (recommended):

Free: https://bits.avcdn.net/insttype_FREE

Internet Security: https://bits.avcdn.net/insttype_IS

Premier: https://bits.avcdn.net/insttype_APR

Offline installers:

http://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe

http://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe

http://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe

We hope you enjoy the new version!
AVAST Team
Title: Re: NEW Version: 19.2.2364
Post by: cowpoke72 on February 11, 2019, 04:05:09 PM
I have the new version on a Windows 10 64 bit machine.  I can open the interface, go to the protection section but the only scan I can run is the Smartscan.  I can configure a custom scan but not save it or ececute the scan. What is the trick to executing a scan other than the Smartscan?
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 12, 2019, 10:09:18 AM
I have the new version on a Windows 10 64 bit machine.  I can open the interface, go to the protection section but the only scan I can run is the Smartscan.  I can configure a custom scan but not save it or ececute the scan. What is the trick to executing a scan other than the Smartscan?
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Title: Re: NEW Version: 19.2.2364
Post by: cowpoke72 on February 12, 2019, 03:57:51 PM
I have the new version on a Windows 10 64 bit machine.  I can open the interface, go to the protection section but the only scan I can run is the Smartscan.  I can configure a custom scan but not save it or ececute the scan. What is the trick to executing a scan other than the Smartscan?
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Thanks for the response.  I had tried that before and just to be sure just took those steps again.  Nothing changed.  Each screen for setting up or selecting scans looks appropriate but I do not see anything to click or check to actually execute a scan.  For instance when creating a custom scan I can select any of the options involved but the scan is not saved or if I set a specific date and time the scan does not run, nor is the named custom scan saved for future use.
Title: Re: NEW Version: 19.2.2364
Post by: jimi2536 on February 12, 2019, 05:21:27 PM
I am not happy with the new changes that were supposed to be minor bug fixes.  I can't schedule full scan every other day like I was able to before.  I can't go to full scan without setting up a custom scan every time.  I went to Avast from other anti-virus that didn't work for me after an update.  I can do it again.  Put Avast back to the way it was.
Title: Re: NEW Version: 19.2.2364
Post by: Silvasan on February 12, 2019, 05:33:56 PM
I have the new version on a Windows 10 64 bit machine.  I can open the interface, go to the protection section but the only scan I can run is the Smartscan.  I can configure a custom scan but not save it or ececute the scan. What is the trick to executing a scan other than the Smartscan?
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Thanks for the response.  I had tried that before and just to be sure just took those steps again.  Nothing changed.  Each screen for setting up or selecting scans looks appropriate but I do not see anything to click or check to actually execute a scan.  For instance when creating a custom scan I can select any of the options involved but the scan is not saved or if I set a specific date and time the scan does not run, nor is the named custom scan saved for future use.

I've had the same problem.  I've resolved going to Uninstall programs and insted of choosing Uninstall, I've chosen Repair.
Hope it works for you.

 
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 12, 2019, 07:23:32 PM
I am not happy with the new changes that were supposed to be minor bug fixes.  I can't schedule full scan every other day like I was able to before.  I can't go to full scan without setting up a custom scan every time.  I went to Avast from other anti-virus that didn't work for me after an update.  I can do it again.  Put Avast back to the way it was.
The other option is to get used to the new settings. You do that for your Operating System and many other things.
You can currently select the Custom Scan which by default starts with the same settings as the Full Virus Scan.
The Custom Scan can be scheduled just as you want.
Title: Re: NEW Version: 19.2.2364
Post by: cowpoke72 on February 12, 2019, 08:14:37 PM
I have the new version on a Windows 10 64 bit machine.  I can open the interface, go to the protection section but the only scan I can run is the Smartscan.  I can configure a custom scan but not save it or ececute the scan. What is the trick to executing a scan other than the Smartscan?
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Thanks for the response.  I had tried that before and just to be sure just took those steps again.  Nothing changed.  Each screen for setting up or selecting scans looks appropriate but I do not see anything to click or check to actually execute a scan.  For instance when creating a custom scan I can select any of the options involved but the scan is not saved or if I set a specific date and time the scan does not run, nor is the named custom scan saved for future use.
The attached screen shot is what I see when I click on protection.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 12, 2019, 09:16:08 PM

(https://screencast-o-matic.com/screenshots/u/Lh/1550002098702-30409.png)After the current Windows 10 v.1809 monthly update,
the behavior shield in Avast did not start.
It was only because the Defender Icon showed a problem with my AV,
that I was aware of the problem.
There was no indication in the Avast system tray icon of the shield not running.
This should be checked.
Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 12, 2019, 09:56:08 PM
I took note, and am unable to confirm on my envy W10 with Premier on bc (just updated)
No issue with BS on this OS and Avast installation Bob.
Possibly just a glitch from something :-\

My other W10 is updating the same as I write. See if the Windows Update affects the Avast Installation on that OS> :)

Edit: Windows update completed/rebooted and checked. No issue with the BS on either W10 OS
Title: Re: NEW Version: 19.2.2364
Post by: Beverly J on February 12, 2019, 10:12:01 PM
Why so many problems with this new version?
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 12, 2019, 10:18:05 PM
I took note, and am unable to confirm on my envy W10 with Premier on bc (just updated)
No issue with BS on this OS and Avast installation Bob.
Possibly just a glitch from something :-\

My other W10 is updating the same as I write. See if the Windows Update affects the Avast Installation on that OS> :)

Edit: Windows update completed/rebooted and checked. No issue with the BS on either W10 OS
A glitch is always possible. I've done another restart and didn't have the problem again.


@ -Midnight, what problems ??? I had a glitch which resolved itself. :)
Title: Re: NEW Version: 19.2.2364
Post by: cowpoke72 on February 13, 2019, 12:32:03 AM
I am not sure what the problem was but I reset my SETTINGS in the AVAST UI and now I get the scan options I have been.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 13, 2019, 12:39:28 AM
I am not sure what the problem was but I reset my SETTINGS in the AVAST UI and now I get the scan options I have been.
Good to hear your UI problem is solved.
Title: Re: NEW Version: 19.2.2364
Post by: jimi2536 on February 13, 2019, 05:39:26 AM
Can't run Full Scan.  If I choose "Protection" then "Virus Scans" I can only choose "RUN SMART SCAN" or create a Custom Scan.
Title: Re: NEW Version: 19.2.2364
Post by: Be Secure on February 13, 2019, 05:41:43 AM
Can't run Full Scan.  If I choose "Protection" then "Virus Scans" I can only choose "RUN SMART SCAN" or create a Custom Scan.
Do Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Title: Re: NEW Version: 19.2.2364
Post by: Shayna on February 13, 2019, 07:01:13 AM
Can't run Full Scan.  If I choose "Protection" then "Virus Scans" I can only choose "RUN SMART SCAN" or create a Custom Scan.

I think I found the solution after WAY TOO MUCH time on this problem, which should not have been a problem to begin with.

If you hover over "Run Smart Scan" under "Custom Scan," to the far right are three vertical dots.  Left click on those dots for a pull-down menu and select Settings.

From there, you can change the "scan name" to whatever you want it to be.

Then click on "scan type" and select "Full Virus Scan."

Set your frequency and time, and any of the other options to your preference.

Click "Back" at the top left, and you should now have a full custom scan set up as a daily scan (or your frequency of choice).

To test if the "Smart Scan" would show up again as a relentless default, I disabled Avast by unchecking "Enable Self-Defense" and then ended the Avast process via Task Manager.  I then restarted Avast, and my "Full Virus Scan" remained exactly as I set it up to be.  I then re-enabled "Enable Self-Defense" again.

I have not rebooted my system (which I will do in the morning), to see if the settings stay put as I set them, or if that single "Full Virus Scan" custom scan reverts back to "Smart Scan" as a relentless default.

If it does revert back, I will post again.  But for now, the full daily scan kicked in as it was supposed to, as I set it up an hour before the full virus scan time "I" wanted it to scan at.

FYI:  If you check under the main window of "Virus Scans" while the scan is running, you will see that the Custom Scan to the far right is active while the scan is in progress.  The "Full Virus Scan" option to the far left will not show activity as it used to be in previous versions.









Title: Re: NEW Version: 19.2.2364
Post by: Beverly J on February 13, 2019, 01:02:02 PM
@ -Midnight, what problems ??? I had a glitch which resolved itself. :)
[/quote]

I've read all the posts and a lot of people had problems with this new version. 
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 13, 2019, 01:48:50 PM
Can't run Full Scan.  If I choose "Protection" then "Virus Scans" I can only choose "RUN SMART SCAN" or create a Custom Scan.

I think I found the solution after WAY TOO MUCH time on this problem, which should not have been a problem to begin with.

If you hover over "Run Smart Scan" under "Custom Scan," to the far right are three vertical dots.  Left click on those dots for a pull-down menu and select Settings.

From there, you can change the "scan name" to whatever you want it to be.

Then click on "scan type" and select "Full Virus Scan."

Set your frequency and time, and any of the other options to your preference.

Click "Back" at the top left, and you should now have a full custom scan set up as a daily scan (or your frequency of choice).

To test if the "Smart Scan" would show up again as a relentless default, I disabled Avast by unchecking "Enable Self-Defense" and then ended the Avast process via Task Manager.  I then restarted Avast, and my "Full Virus Scan" remained exactly as I set it up to be.  I then re-enabled "Enable Self-Defense" again.

I have not rebooted my system (which I will do in the morning), to see if the settings stay put as I set them, or if that single "Full Virus Scan" custom scan reverts back to "Smart Scan" as a relentless default.

If it does revert back, I will post again.  But for now, the full daily scan kicked in as it was supposed to, as I set it up an hour before the full virus scan time "I" wanted it to scan at.

FYI:  If you check under the main window of "Virus Scans" while the scan is running, you will see that the Custom Scan to the far right is active while the scan is in progress.  The "Full Virus Scan" option to the far left will not show activity as it used to be in previous versions.
You can't set a time and frequency from there.
Frequency and time selection is only available under the custom scan.
This should help: https://forum.avast.com/index.php?topic=93544.msg1491651#msg1491651
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on February 13, 2019, 02:55:26 PM
Quote
@ -Midnight, what problems ??? I had a glitch which resolved itself. :)

I've read all the posts and a lot of people had problems with this new version. 

What would you expect to find in a support forum. 

Those who aren't having any problems are hardly going to register/logon to say they aren't having any problems.  When there are many millions of avast users, with innumerable different programs/OSes/setups, then you are likely to see some issues.

Title: Re: NEW Version: 19.2.2364
Post by: Beverly J on February 13, 2019, 05:17:45 PM
Quote
@ -Midnight, what problems ??? I had a glitch which resolved itself. :)

I've read all the posts and a lot of people had problems with this new version. 

What would you expect to find in a support forum. 

Those who aren't having any problems are hardly going to register/logon to say they aren't having any problems.  When there are many millions of avast users, with innumerable different programs/OSes/setups, then you are likely to see some issues.


I'm still using the last Beta and haven't had any problems
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on February 13, 2019, 05:23:26 PM
Quote
@ -Midnight, what problems ??? I had a glitch which resolved itself. :)

I've read all the posts and a lot of people had problems with this new version. 

What would you expect to find in a support forum. 

Those who aren't having any problems are hardly going to register/logon to say they aren't having any problems.  When there are many millions of avast users, with innumerable different programs/OSes/setups, then you are likely to see some issues.

I'm still using the last Beta and haven't had any problems

Which sort of makes my point, you didn't have any problems and yet here you are (complaining about problems in the new version) not having updated to the latest version (the beta is closed). 
Title: Re: NEW Version: 19.2.2364
Post by: Beverly J on February 13, 2019, 07:31:16 PM
@DavidR  It might be closed but I'm still using it.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 13, 2019, 07:44:33 PM
@ -Midnight,
The only way to get off the beta version is to do a clean install.

If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: NEW Version: 19.2.2364
Post by: Shayna on February 14, 2019, 05:17:59 AM
Can't run Full Scan.  If I choose "Protection" then "Virus Scans" I can only choose "RUN SMART SCAN" or create a Custom Scan.

I think I found the solution after WAY TOO MUCH time on this problem, which should not have been a problem to begin with.

If you hover over "Run Smart Scan" under "Custom Scan," to the far right are three vertical dots.  Left click on those dots for a pull-down menu and select Settings.

From there, you can change the "scan name" to whatever you want it to be.

Then click on "scan type" and select "Full Virus Scan."

Set your frequency and time, and any of the other options to your preference.

Click "Back" at the top left, and you should now have a full custom scan set up as a daily scan (or your frequency of choice).

To test if the "Smart Scan" would show up again as a relentless default, I disabled Avast by unchecking "Enable Self-Defense" and then ended the Avast process via Task Manager.  I then restarted Avast, and my "Full Virus Scan" remained exactly as I set it up to be.  I then re-enabled "Enable Self-Defense" again.

I have not rebooted my system (which I will do in the morning), to see if the settings stay put as I set them, or if that single "Full Virus Scan" custom scan reverts back to "Smart Scan" as a relentless default.

If it does revert back, I will post again.  But for now, the full daily scan kicked in as it was supposed to, as I set it up an hour before the full virus scan time "I" wanted it to scan at.

FYI:  If you check under the main window of "Virus Scans" while the scan is running, you will see that the Custom Scan to the far right is active while the scan is in progress.  The "Full Virus Scan" option to the far left will not show activity as it used to be in previous versions.
You can't set a time and frequency from there.
Frequency and time selection is only available under the custom scan.
This should help: https://forum.avast.com/index.php?topic=93544.msg1491651#msg1491651

Bob, under Custom Scan, there is initially a single default option that appears named "Run Smart Scan."  That is the name input by the program of that one initial Custom Scan that the program sets up.

By selecting the settings for that single default CUSTOM SCAN (Run Smart Scan), various things can be changed to become a Full Virus Scan, as I originally detailed.

So now I no longer have one Custom Scan named "Run Smart Scan" (that I didn't put there).  I now have the daily Full Virus Scan that I have wanted, and have control over once again.  I no longer have any (default) Custom Scan named "Run Smart Scan."

My settings stayed intact when I turned on the computer this morning, and my daily Full Scan kicked in like it's supposed to, just as I set it up.

So, yes, "under Custom Scan," changing the settings of what the program sets up automatically as the single Custom Scan (Smart Scan), works perfectly, and it's running like clockwork as I type this post.


Title: Re: NEW Version: 19.2.2364
Post by: Shayna on February 14, 2019, 07:45:49 AM
Well, while I now have the daily Full Virus Scan setting that I want (as I previously laid out how to get it), the "old time" of the daily full virus scan setting from two versions ago still exists.

Two hours after "my" preferred time ran the daily scan, the "old and no longer wanted" time kicked in.

So, right now, I am forced to keep the Full Virus Scan at the time I set up, but then I have to cancel the Full Virus Scan that runs two hours later because the latest version did not erase what once was, if my computer is still on.

Very frustrating.  I want the "old" scan time setting GONE GONE GONE.  But there is no way to achieve that because it remains hidden in the dark untouchable recesses of the program.

Preventing access to an old time setting makes no sense at all.  When something works, why break it?








Title: Re: NEW Version: 19.2.2364
Post by: lcc on February 14, 2019, 04:38:28 PM
Hi! Was the problem with 2 av launch components in start up fixed?

yes

No. 2 AvLaunch Components in Windows StartUp again. (Win 8.1). Repair was done.
Avast Free version - old interface: 19.2.2364 (build 19.2.4186.465), new: 19.2.2364 (build 19.2.4186.430)
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 14, 2019, 04:41:52 PM
It's still there.
(https://screencast-o-matic.com/screenshots/u/Lh/1550158872239-12495.png)
Title: Re: NEW Version: 19.2.2364
Post by: mchain on February 14, 2019, 04:53:00 PM
Well, while I now have the daily Full Virus Scan setting that I want (as I previously laid out how to get it), the "old time" of the daily full virus scan setting from two versions ago still exists.

Two hours after "my" preferred time ran the daily scan, the "old and no longer wanted" time kicked in.

So, right now, I am forced to keep the Full Virus Scan at the time I set up, but then I have to cancel the Full Virus Scan that runs two hours later because the latest version did not erase what once was, if my computer is still on.

Very frustrating.  I want the "old" scan time setting GONE GONE GONE.  But there is no way to achieve that because it remains hidden in the dark untouchable recesses of the program.

Preventing access to an old time setting makes no sense at all.  When something works, why break it?  [Bolding mine]
Title: Re: NEW Version: 19.2.2364
Post by: Beverly J on February 14, 2019, 05:56:36 PM
@ -Midnight,
The only way to get off the beta version is to do a clean install.

If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Can I install this version without uninstalling the Beta?  Sorry I see you already answered my question
EDIT
typo
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 14, 2019, 06:00:25 PM
No because you'll retain your beta status.
Right now there isn't any difference between the last beta and the current release.
Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 14, 2019, 10:03:07 PM
No because you'll retain your beta status.
Right now there isn't any difference between the last beta and the current release.

Keeping in mind that if/when Program Update settings are set to "automatic update" the beta channel updates the installation automatically without prior notification. As well I believe(?) backend modifications can occur unannounced on the beta channel
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 15, 2019, 12:10:16 AM
Just found my Windows10 machine with an Avast splash screen saying we have just updated to 19.2 and did I want to install Chrome etc. I had 19.2.2364 build 429 before and the change was to build 430. So why the automatic update and splash screen?
I was totally taken back as I have automatic updates turned off, so do not expect any program updates to be implemented automatically at all.

So what is going on with automatic updates occuring when they have been turned off in the UI ?

Note. This "automatic" Avast update to 19.2.2364 (build 19.2.4186.430) coincided with a Windows10 update which required a restart tonight.
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on February 15, 2019, 01:00:23 AM
Just found my Windows10 machine with an Avast splash screen saying we have just updated to 19.2 and did I want to install Chrome etc. I had 19.2.2364 build 429 before and the change was to build 430. So why the automatic update and splash screen?
I was totally taken back as I have automatic updates turned off, so do not expect any program updates to be implemented automatically at all.

So what is going on with automatic updates occuring when they have been turned off in the UI ?

Note. This "automatic" Avast update to 19.2.2364 (build 19.2.4186.430) coincided with a Windows10 update which required a restart tonight.

I believe this was a bug fix that (occurring in a VPS update), hence only a small incremental update in the build number. So not a full program update, which your manual program setting would have worked.

For the update to actually take effect it requires a reboot, this obviously occurred after the windows update required/initiated reboot.
Title: Re: NEW Version: 19.2.2364
Post by: burkhurdar on February 15, 2019, 06:50:40 AM
I have the latest Version of Avast free antivirus 19.2.2364 (build 19.2.4186.429)
I wanted to Run a Boot time Scan which I used to do in Other Versions.
In this New Version I can not Find any Link For Running a Boot Time Scan.
How Do I runa Boot time scan in this new Version?
burkhurdar@gmail.com
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 15, 2019, 07:11:45 AM
I have the latest Version of Avast free antivirus 19.2.2364 (build 19.2.4186.429)
I wanted to Run a Boot time Scan which I used to do in Other Versions.
-> https://forum.avast.com/index.php?topic=225321.msg1494743#msg1494743
Title: Re: NEW Version: 19.2.2364
Post by: Beverly J on February 15, 2019, 01:38:24 PM
I uninstalled the Beta and installed the stable version.  The only scan I can do is the Smart Scan.  How can I do a quick scan?
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 15, 2019, 01:57:37 PM
I uninstalled the Beta and installed the stable version.  The only scan I can do is the Smart Scan.  How can I do a quick scan?
Hi Bev, as you've so many questions, it's probably better to start your own new topic.
Title: Re: NEW Version: 19.2.2364
Post by: annika.holmgren2 on February 15, 2019, 04:50:31 PM
Hello,
I need advice. Suddenly my Avast premium doesn't work. No firewall and passwords. Can't even log on to my account. It say "Loading...this shouldn't take long", nothing happens though.

Thanks in advance
Annika
Title: Re: NEW Version: 19.2.2364
Post by: pavelbulava on February 15, 2019, 05:03:30 PM
Again, like about a year ago, Avast Internet Security, after the update on 02.06.2019, computers on the local network became inaccessible! In this case, the Internet works. Support does not respond. On a working computer - Windows 10, on two other Windows XP, files are stored on one, a printer is connected to another, for which Windows 10 does not have drivers. Now I do not have access to my files or print. Full paralysis. Thank you very much Avast, you are the best for my money!  I wrote twice in support, no answer! :-\
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 15, 2019, 05:52:28 PM
@pavelbulava,
If you have Avast Firewall on Avast Internet Security and you are using the computer on your office or home LAN (i.e. not on a Public network) then check the Firewall is set to "Private". Default is fail-safe to "Public"which is more restrictive.   
Title: Re: NEW Version: 19.2.2364
Post by: Beverly J on February 15, 2019, 07:04:03 PM
@Asyn,

I found the different scans.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 15, 2019, 07:42:09 PM
Hello,
I need advice. Suddenly my Avast premium doesn't work. No firewall and passwords. Can't even log on to my account. It say "Loading...this shouldn't take long", nothing happens though.

Thanks in advance
Annika
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 15, 2019, 07:45:15 PM
@Asyn, I found the different scans.
Yay! 8)
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 15, 2019, 07:59:45 PM
Again, like about a year ago, Avast Internet Security, after the update on 02.06.2019, computers on the local network became inaccessible! In this case, the Internet works. Support does not respond. On a working computer - Windows 10, on two other Windows XP, files are stored on one, a printer is connected to another, for which Windows 10 does not have drivers. Now I do not have access to my files or print. Full paralysis. Thank you very much Avast, you are the best for my money!  I wrote twice in support, no answer! :-\
Is your firewall set to Private ???
Title: Re: NEW Version: 19.2.2364
Post by: annika.holmgren2 on February 15, 2019, 11:53:48 PM
Hello,
I need advice. Suddenly my Avast premium doesn't work. No firewall and passwords. Can't even log on to my account. It say "Loading...this shouldn't take long", nothing happens though.

Thanks in advance
Annika
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Excuse my ignorance, but what is Avast GUI and where can I find it?

Sorry  :-[
Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 16, 2019, 12:03:08 AM
Hello,
I need advice. Suddenly my Avast premium doesn't work. No firewall and passwords. Can't even log on to my account. It say "Loading...this shouldn't take long", nothing happens though.

Thanks in advance
Annika
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Excuse my ignorance, but what is Avast GUI and where can I find it?

Sorry  :-[

Hi
The Avast GUI is the Program "User Interface"

You can "Right Click" on the Avast Icon in the Bottom Taskbar and choose 'Open Avast User Interface' at the top.
The GUI will open. (See attached Screenshot)
Once opened then go to Menu/ Settings/ Troubleshooting and choose "Repair" (See Screenshot)
As Asyn stated, follow instructions :)





Title: Re: NEW Version: 19.2.2364
Post by: annika.holmgren2 on February 16, 2019, 12:33:58 AM
Hello,
I need advice. Suddenly my Avast premium doesn't work. No firewall and passwords. Can't even log on to my account. It say "Loading...this shouldn't take long", nothing happens though.

Thanks in advance
Annika
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Excuse my ignorance, but what is Avast GUI and where can I find it?

Sorry  :-[

Hi
The Avast GUI is the Program "User Interface"

You can "Right Click" on the Avast Icon in the Bottom Taskbar and choose 'Open Avast User Interface' at the top.
The GUI will open. (See attached Screenshot)
Once opened then go to Menu/ Settings/ Troubleshooting and choose "Repair" (See Screenshot)
As Asyn stated, follow instructions :)

Thank you. I managed to find it. Seems to have done the trick. :-)

Regards
Annika
Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 16, 2019, 12:36:13 AM
You're welcome. :)
Title: Re: NEW Version: 19.2.2364
Post by: SimmonsTheMad33 on February 16, 2019, 10:34:15 AM
So has anyone noticed the Avast UI window is extremely laggy when moved around the desktop? Try grabbing the window and doing little circles with the mouse and you'll feel what I mean. I thought at first it was something to do with my setup (recently added a G Sync monitor) but it is also present on two other PCs that just had windows clean installed on them.....
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 16, 2019, 10:50:57 AM
So has anyone noticed the Avast UI window is extremely laggy when moved around the desktop?
Nope, just tested it.
Title: Re: NEW Version: 19.2.2364
Post by: SimmonsTheMad33 on February 16, 2019, 10:54:38 AM
So has anyone noticed the Avast UI window is extremely laggy when moved around the desktop?
Nope, just tested it.

Kinda strange its happening on 3 separate PCs all with different hardware configs

Edit- should probably add they are all Intel/Nvidia systems with Windows v1809. I have an Intel/AMD laptop with v1803 and avast doesnt experience the issue im referring too. And that upon opening the Avast UI It takes around 5-7 seconds of spinning before the slowdown occurs. Now who is going to sit there and spin a window for 7 seconds during actual use.... but still figured Id point it out if others were experiencing it too.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 16, 2019, 01:03:33 PM
No such problem here either.
Title: Re: NEW Version: 19.2.2364
Post by: mchain on February 16, 2019, 04:27:52 PM
So has anyone noticed the Avast UI window is extremely laggy when moved around the desktop?
Nope, just tested it.
No, no issue.  But then again, moving an avast window is not something necessary or related to proper operation of their program, so not something I do anyway....
Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 16, 2019, 04:38:43 PM
Yup kind of strange.
No issue here, :)
Title: Re: NEW Version: 19.2.2364
Post by: SimmonsTheMad33 on February 16, 2019, 04:46:35 PM
Must be something unique software wise on my system then. ohh well, not the worst by any means.
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on February 16, 2019, 06:28:10 PM
So has anyone noticed the Avast UI window is extremely laggy when moved around the desktop?
Nope, just tested it.
No, no issue.  But then again, moving an avast window is not something necessary or related to proper operation of their program, so not something I do anyway....

For me I would say moving the monster AvastUI out of the way is a pretty reasonable action, as for dragging it round in circles, not so reasonable.  I would also love to be able to resize the monster UI (my pet hate) and relocate it permanently so I don't have to resize and move it again every time it is opened. 
Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 16, 2019, 06:39:38 PM
So has anyone noticed the Avast UI window is extremely laggy when moved around the desktop?
Nope, just tested it.
No, no issue.  But then again, moving an avast window is not something necessary or related to proper operation of their program, so not something I do anyway....

For me I would say moving the monster AvastUI out of the way is a pretty reasonable action, as for dragging it round in circles, not so reasonable.  I would also love to be able to resize the monster UI (my pet hate) and relocate it permanently so I don't have to resize and move it again every time it is opened.

Well I'll just throw my ?cents worth in while we're on the subject

The Avast GUI development has been IMHO their weakest element>  Design, Color/s, Size, Not Resizeable, Glitchy, Resources used (just kills my XP when Initiated).
Just my opinion from my experiences with other Security Software over the years. :)
Title: Re: NEW Version: 19.2.2364
Post by: TheSharku on February 16, 2019, 11:19:46 PM
So has anyone noticed the Avast UI window is extremely laggy when moved around the desktop? Try grabbing the window and doing little circles with the mouse and you'll feel what I mean. I thought at first it was something to do with my setup (recently added a G Sync monitor) but it is also present on two other PCs that just had windows clean installed on them.....
I have the same experience and it even kept moving after I stopped moving my mouse, although only for a second or so.
Title: Re: NEW Version: 19.2.2364
Post by: TheOwner on February 17, 2019, 05:22:03 AM
Sometimes i got completely white GUI, so i need restart PC to fix this problem. Usually happens when new version AvastUI.exe come but today was no update on this and i got white screen anyway.
Win 7 64bit
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 17, 2019, 07:19:36 AM
Sometimes i got completely white GUI, so i need restart PC to fix this problem. Usually happens when new version AvastUI.exe come but today was no update on this and i got white screen anyway.
Win 7 64bit
Provide your logs..!! (https://forum.avast.com/index.php?msg=1492655)
Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 17, 2019, 03:36:21 PM
Sometimes i got completely white GUI, so i need restart PC to fix this problem. Usually happens when new version AvastUI.exe come but today was no update on this and i got white screen anyway.
Win 7 64bit

Yes Avast is aware of this issue. I have sent logs that were requested.
I have the same issue "at times" and does take a Reboot to clear it.
I have been informed it appears to be some kind of "Deadlock in the GUI".
The cause is unknown as of yet as the issue still appears on both my Win 10 OS's
This issue has been plaguing me since mid-December 2018 :-\
Title: Re: NEW Version: 19.2.2364
Post by: SubyTooner on February 19, 2019, 09:00:56 PM
Windows 7 x64 sp1 MB Premium with Avast Free.

Avast UI white and unresponsive.

I have this issue since the 2nd last update. Avast unresponsive when I click on short cut or tray icon. When it slowly appears after trying to open it again it is all white or partially white. It can hang other apps when trying to use them while the UI is open and white. 

Same issue is on two drives, both windows 7 x64 sp1, with one a clean windows 7, fully patched and clean AVAST install.

What logs do you need?
How do I go about gathering logs for Avast?
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 20, 2019, 05:14:09 AM
What logs do you need?
How do I go about gathering logs for Avast?
See: https://forum.avast.com/index.php?msg=1492655
Title: Re: NEW Version: 19.2.2364
Post by: TheOwner on February 20, 2019, 03:52:48 PM
Software updater:
There is no longer mentioned what version i am using. Only latest know version is showed. Yesterday I installed CCleaner 5.53 but software updater tells me All program are updated, CCleaner version 5.52. But i have installed 5.53! I did many restart of my PC.
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 20, 2019, 04:18:36 PM
...software updater tells me All program are updated, CCleaner version 5.52. But i have installed 5.53!

True. Software updater is not seeing latest version of CCleaner that is available to download.
Well, not yet anyway.
Title: Re: NEW Version: 19.2.2364
Post by: CPoiares on February 20, 2019, 05:43:26 PM
Hi,
I have Avast Internet Security and since not this last update, put the one before the bar of antispam in Outlook isn't shoowing and altough i've bought a license/software with a anti-spam shield is not working.
I was informed that in the next release that issue will be fixed but the sure is that is not true.
My laptpop is working with Windows 10 and Office 2010.
I've paid for a full pack of feature and one of them isn't working i think that Avast should it fixed that quickly.
Thank you in advance.
CPoiares
Title: Re: NEW Version: 19.2.2364
Post by: SubyTooner on February 20, 2019, 06:09:20 PM
See: https://forum.avast.com/index.php?msg=1492655
tk


Should I post the zipped folder in this thread, the linked white screen thread or email it to petr?
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 20, 2019, 06:20:49 PM
Hi,
I have Avast Internet Security and since not this last update, put the one before the bar of antispam in Outlook isn't shoowing and altough i've bought a license/software with a anti-spam shield is not working.
I was informed that in the next release that issue will be fixed but the sure is that is not true.
My laptpop is working with Windows 10 and Office 2010.
I've paid for a full pack of feature and one of them isn't working i think that Avast should it fixed that quickly.
Thank you in advance.
CPoiares

See if this helps.
Open Outlook 2010.
Then   File>Options>Add-Ins     
      You may see Avast Add-in listed under Inactive Application Add-ins.
At bottom of Outlook Options window, see  Manage [COM Add-ins] click [  Go…  ]
Check against the Avast Add-in.
Restart Outlook.
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on February 20, 2019, 06:28:35 PM
See: https://forum.avast.com/index.php?msg=1492655
tk


Should I post the zipped folder in this thread, the linked white screen thread or email it to <removed email address>

1.  You can't attach/post the zipped files in the forums only images and text files allowed.  If you happen to change the file type to say .txt it just corrupts the archive.

2.  You should remove the email address displayed publicly in the forums.

You can email it to that address or upload it to a file sharing site and post the url in your next reply.  Emailing is possibly the better option as it doesn't rely on Petr seeing/being notified of the reply and downloading it.

Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 20, 2019, 08:33:58 PM
See: https://forum.avast.com/index.php?msg=1492655
tk


Should I post the zipped folder in this thread, the linked white screen thread or email it to <removed email address>

1.  You can't attach/post the zipped files in the forums only images and text files allowed.  If you happen to change the file type to say .txt it just corrupts the archive.

2.  You should remove the email address displayed publicly in the forums.

You can email it to that address or upload it to a file sharing site and post the url in your next reply.  Emailing is possibly the better option as it doesn't rely on Petr seeing/being notified of the reply and downloading it.

Yes that's correct. As Petr requested,
 "May I ask for logs when white UI appears - send them directly to me: petr.blatny@avast.com, pack/zip this folder please: c:\ProgramData\AVAST Software\Avast\log\"
 
Title: Re: NEW Version: 19.2.2364
Post by: CPoiares on February 20, 2019, 09:26:01 PM
Hi,
I have Avast Internet Security and since not this last update, put the one before the bar of antispam in Outlook isn't shoowing and altough i've bought a license/software with a anti-spam shield is not working.
I was informed that in the next release that issue will be fixed but the sure is that is not true.
My laptpop is working with Windows 10 and Office 2010.
I've paid for a full pack of feature and one of them isn't working i think that Avast should it fixed that quickly.
Thank you in advance.
CPoiares

It worked out.
Thank YOU very much

See if this helps.
Open Outlook 2010.
Then   File>Options>Add-Ins     
      You may see Avast Add-in listed under Inactive Application Add-ins.
At bottom of Outlook Options window, see  Manage [COM Add-ins] click [  Go…  ]
Check against the Avast Add-in.
Restart Outlook.
Title: Re: NEW Version: 19.2.2364
Post by: nigeltufnelny on February 21, 2019, 12:17:56 AM
I can't even get to repair because, when I click on the Avast icon it says "loading...this shouldn't take long" and just sits there
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 21, 2019, 12:41:39 AM
I can't even get to repair because, when I click on the Avast icon it says "loading...this shouldn't take long" and just sits there
Do the clean install.


















Title: Re: NEW Version: 19.2.2364
Post by: annika.holmgren2 on February 21, 2019, 02:59:55 PM
I can't even get to repair because, when I click on the Avast icon it says "loading...this shouldn't take long" and just sits there
Do the clean install.

How do you do that?
I have the same problem. Again.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 21, 2019, 03:45:31 PM
I can't even get to repair because, when I click on the Avast icon it says "loading...this shouldn't take long" and just sits there
Do the clean install.

How do you do that?
I have the same problem. Again.
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: NEW Version: 19.2.2364
Post by: SubyTooner on February 21, 2019, 05:34:51 PM
See: https://forum.avast.com/index.php?msg=1492655
tk


Should I post the zipped folder in this thread, the linked white screen thread or email it to <removed email address>

1.  You can't attach/post the zipped files in the forums only images and text files allowed.  If you happen to change the file type to say .txt it just corrupts the archive.

2.  You should remove the email address displayed publicly in the forums.

You can email it to that address or upload it to a file sharing site and post the url in your next reply.  Emailing is possibly the better option as it doesn't rely on Petr seeing/being notified of the reply and downloading it.

Yes that's correct. As Petr requested,
 "May I ask for logs when white UI appears - send them directly to me: petr.blatny@avast.com, pack/zip this folder please: c:\ProgramData\AVAST Software\Avast\log\"

UI is opening OK now. Not turning white. Is this an intermittent issue?
Should I wait until the next time it turns white and send logs then or just send them now?
   
Title: Re: NEW Version: 19.2.2364
Post by: annika.holmgren2 on February 21, 2019, 05:52:04 PM
I can't even get to repair because, when I click on the Avast icon it says "loading...this shouldn't take long" and just sits there
Do the clean install.

How do you do that?
I have the same problem. Again.
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Thank you. So far so good.  :)
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 22, 2019, 10:56:33 AM
...software updater tells me All program are updated, CCleaner version 5.52. But i have installed 5.53!
True. Software updater is not seeing latest version of CCleaner that is available to download.
Well, not yet anyway.
Fixed now.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 22, 2019, 10:58:37 AM
1. UI is opening OK now. Not turning white. Is this an intermittent issue?
2. Should I wait until the next time it turns white and send logs then...
1. Yes.
2. Please do so.
Title: Re: NEW Version: 19.2.2364
Post by: mark.veale on February 22, 2019, 02:59:26 PM
Thanks for that Martin, how do I keep the minimised scan status window off my screen, as its always in the way- and refuses to stay away!! Thanks
Mark
Title: Re: NEW Version: 19.2.2364
Post by: freebyrde on February 23, 2019, 05:23:25 AM
In previous versions of avast premier in the firewall tab you had access to application rules where you had the ability to block/allow etc... individual programs on certain ports and protocols, is this ability no longer available? Or am I just not finding it?
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 23, 2019, 05:32:20 AM
In previous versions of avast premier in the firewall tab you had access to application rules where you had the ability to block/allow etc... individual programs on certain ports and protocols, is this ability no longer available? Or am I just not finding it?
It's still there - bottom right.
Title: Re: NEW Version: 19.2.2364
Post by: Sugram22 on February 24, 2019, 11:28:04 AM
after last patch its strange some days when i click on icon it wont launch/open second time i click it opens as white box, full white box, next day or after restart it works properly, usually there is 1Ui.exe always running and when i launch avast it runs second Ui.exe so issue is second Ui.exe is required for launch and it wont start so result is white box, i kept eye on it in task manager to see what cause it, avast has bug that sometimes on pc boot something goes wrong what prevents second Ui.exe to run on opening/launching avast (one Ui.exe is always running and avast opened there is 2, when it opens as white box its just 1, second one wont work), its seem to be boot issue (on pc boot something gets fked up with avast) cause 1 day its ok and then next day or 3th day its white box hole day, unless i restart pc, and right new it opens as white box

it does look like on startup under AvLuncher icon few processes didn't start, it only shows AvLuncher without the processes that u usually see when u click on it

i wonder is doing restart to avast from service bad idea, like causes problems? or its best to let it be cause on next boot or boot after that it works fine again

when does it get patched???


EDIT:
no idea how to cause there are so meany files and it says in use when i try to attach it to my new post, so can't provide logs
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 24, 2019, 01:26:26 PM
Provide your logs..!! (https://forum.avast.com/index.php?msg=1492655)
Title: Re: NEW Version: 19.2.2364
Post by: schmidthouse on February 24, 2019, 04:44:32 PM
@ Sugram22
Please read Posts #121 and #130 in this thread. There are many users experiencing this issue. A reboot usually clears the problem temporarily.

As Asyn directed, please send your logs to help Avast resolve this issue.
Title: Re: NEW Version: 19.2.2364
Post by: markcervi588 on February 24, 2019, 07:28:03 PM
Hi,just got my laptop back today (windows 10)  They (simplyfixit) installed avast business cloudcare free trial.It was open when they showed me in the shop.I get back home and it will not open .Quickly shows a flicker of a white box then nothing.
Tried troubleshooting,restarting.Nothing.Tried repair but it only shows window with uninstall or cancel option.Any ideas? Any search tells me there is an repair option as well.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 24, 2019, 07:33:20 PM
Hi,just got my laptop back today (windows 10)  They (simplyfixit) installed avast business cloudcare free trial.It was open when they showed me in the shop.I get back home and it will not open .Quickly shows a flicker of a white box then nothing.
Tried troubleshooting,restarting.Nothing.Tried repair but it only shows window with uninstall or cancel option.Any ideas? Any search tells me there is an repair option as well.
It's best to post your request in the Business section: https://forum.avast.com/index.php?board=8.0
Title: Re: NEW Version: 19.2.2364
Post by: Sugram22 on February 24, 2019, 09:10:46 PM
@ Sugram22
Please read Posts #121 and #130 in this thread. There are many users experiencing this issue. A reboot usually clears the problem temporarily.

As Asyn directed, please send your logs to help Avast resolve this issue.

win 8.1 in some days it works fine so after reboot it works hole day and if it works fine on pc boot it works hole day, if id doesn't work it doesn't work hole day

does avast restart from service also help temporarily? or can it do harm, cause problems?

i tried i used 7z to compress all the logs and it says error, it mite be 2large or..., i don't know how then and i don't know how to make smaller, don't know how the 7z option works :(

so can't attach file to post :(
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 24, 2019, 09:43:32 PM
@ Sugram22
Please read Posts #121 and #130 in this thread. There are many users experiencing this issue. A reboot usually clears the problem temporarily.

As Asyn directed, please send your logs to help Avast resolve this issue.

win 8.1 in some days it works fine so after reboot it works hole day and if it works fine on pc boot it works hole day, if id doesn't work it doesn't work hole day

does avast restart from service also help temporarily? or can it do harm, cause problems?

i tried i used 7z to compress all the logs and it says error, it mite be 2large or..., i don't know how then and i don't know how to make smaller, don't know how the 7z option works :(

so can't attach file to post :(
You aren't supposed to attach them here. follow the directions posted here: https://forum.avast.com/index.php?topic=224848.msg1492655#msg1492655
Title: Re: NEW Version: 19.2.2364
Post by: Sugram22 on February 24, 2019, 09:56:07 PM
@ Sugram22
Please read Posts #121 and #130 in this thread. There are many users experiencing this issue. A reboot usually clears the problem temporarily.

As Asyn directed, please send your logs to help Avast resolve this issue.

win 8.1 in some days it works fine so after reboot it works hole day and if it works fine on pc boot it works hole day, if id doesn't work it doesn't work hole day

does avast restart from service also help temporarily? or can it do harm, cause problems?

i tried i used 7z to compress all the logs and it says error, it mite be 2large or..., i don't know how then and i don't know how to make smaller, don't know how the 7z option works :(

so can't attach file to post :(
You aren't supposed to attach them here. follow the directions posted here: https://forum.avast.com/index.php?topic=224848.msg1492655#msg1492655

ok i send from outlook site to petr.blatny@avast.com, i don't have mail software on pc, cause i can do same trough browser by opening the site and login in, THX
Title: Re: NEW Version: 19.2.2364
Post by: 3ogdy on February 25, 2019, 01:47:20 AM
Just updated to this version. (free)
Windows 10 Enterprise LTSC 1809 (17763.316)

Bugs I've found:

I can't seem to be able to find and reopen a targeted scan that I started from Windows Explorer. Went to PC-> right clicked on the drive I wanted to scan -> "Scan selected items for viruses". All good. The window showed up, avast started scanning & showing progress.
Then I did the exact same thing for a different partition while the first scan was running. I got to see the progress for the second scan, but the first scan was nowhere to be found anymore.

I waited for the 2nd scan to finish. It had found 61 issues so I clicked on "Resolve all", waited until I was told that everything was done and closed the window. Avast showed a pop-up in the lower right corner telling me 61 issues were found (this was AFTER everything had been supposedly resolved).
I clicked to view the issues and was told there were no issues. Closed the window and avast kept telling me 61 issues had been found.

Then, I started looking for the first scan I'd initialized...and it was nowhere to be found. With all the GUI upgrades...and I couldn't find a simple way to reopen a scan I'd started from Explorer. What on Earth?
I knew the scan was still running because the partition I started the scan for was being used heavily by AvastSvc.exe in Task Manager and Resource Monitor.
The scan is still running as of this post...and I can't reopen the window to check the scan progress out.
I went to Protection->Virus scans. Custom scans has a "1" in the top right corner of the button, right above the magnifying glass, but selecting that opens the "Custom scans" window and allows me to create a new scan...still cannot check out the progress of that first scan I'd started from Windows Explorer.
I went to "Scan history", assuming it could be some kind of report that would at least let me know which scans were launched, when AND let me see the ones that were still running. All I got was a list with "Scan name" and "Launch" (date). No option whatsoever to check the scan that was running.

Very, very annoying and counterintuitive.
Next time you release versions like these, think about this: some people fix others' computers and we sometimes use your software - imagine spending hours at someone's place working on their PC only to find out you can no longer see the scan, or even tell how long it's gonna take.
Title: Re: NEW Version: 19.2.2364
Post by: iamgarden007 on February 25, 2019, 07:38:15 AM
I have installed avast free antivirus 3 to 4 times in my windows 7.... everytime is works fine for only 3-4days but after that when i click on avast icon it shows only WHITE SCREEN window... it doesnt load at all... i have to install it everytime. same things happens again and again.. i like avast but its not working after 3-4days. plz do something and give me a solution.. is there any problem in its UI?
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 25, 2019, 07:41:19 AM
Provide your logs..!! (https://forum.avast.com/index.php?msg=1492655)
Title: Re: NEW Version: 19.2.2364
Post by: rocksteady on February 25, 2019, 04:00:26 PM
...software updater tells me All program are updated, CCleaner version 5.52. But i have installed 5.53!
True. Software updater is not seeing latest version of CCleaner that is available to download.
Well, not yet anyway.
Fixed now.

@Asyn, thanks for notifying software updater is fixed.
Title: Re: NEW Version: 19.2.2364
Post by: sj.vegetto on February 26, 2019, 02:27:16 AM
unsecapp.exe is still being triggered and ran when behavior shield is isntalled, Behavior shield does not need unsecapp.exe to run or work. and I would appricated if avast fixes behavior shield from trigger unsecapp.exe from running,  that running has other implications I rather not be open too

Then again the slow image loading on  GUI is still issue 2 years later  it just not as bad as it use to be on SSD, on HDD it still is
Title: Re: NEW Version: 19.2.2364
Post by: sj.vegetto on February 26, 2019, 02:33:22 AM
hello I found something in this new version after a clean install:
1/ unsecapp.exe is constantly running (since v19 was released) although Browser clean up tool is not installed (unsecapp is required for it to function according to avast dev long time ago)



Behavior shield started triggering  now in recent build , last time Avast had this problem  of trigger it was like you said when browser clean up tool was installed ( which is not isntalled and never has been cause it trigger "unsecapp.exe"). You can safely terminate the process the behavior shield will work fine, or you can just rename the  process to keep it from  even starting, which more trouble then it worth. or go back to build of avast that didnt trigger this which i no longer sure which builds dont trigger it.

I normally just terminate the process upon boot when i remember it.
Behavior sheild  might trigger unsecapp.exe to run but dont use it according to process monitor so not sure why it even triggering it run.
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on February 26, 2019, 11:24:06 AM
hello I found something in this new version after a clean install:
1/ unsecapp.exe is constantly running (since v19 was released) although Browser clean up tool is not installed (unsecapp is required for it to function according to avast dev long time ago)



Behavior shield started triggering  now in recent build , last time Avast had this problem  of trigger it was like you said when browser clean up tool was installed ( which is not isntalled and never has been cause it trigger "unsecapp.exe"). You can safely terminate the process the behavior shield will work fine, or you can just rename the  process to keep it from  even starting, which more trouble then it worth. or go back to build of avast that didnt trigger this which i no longer sure which builds dont trigger it.

I normally just terminate the process upon boot when i remember it.
Behavior sheild  might trigger unsecapp.exe to run but dont use it according to process monitor so not sure why it even triggering it run.

It happened much earlier than 19.1.xxxx, something changed in 18.6.xxxx and unsecapp.exe was launched by the behaviour shield.  It had CPU consequences, certainly for XP users as 18.8.xxxx and the final version for XP/Vista had that in in meaning many can't use that version. 

I had to go back to 18.5.xxxx to be rid of it and get my PC back to some semblance of normal CPU activity and usage. Others also report this in the  End of support for Windows XP/Vista (https://forum.avast.com/index.php?topic=220639.0) topic.
Title: Re: NEW Version: 19.2.2364
Post by: sj.vegetto on February 26, 2019, 09:29:09 PM
I know I was in that thread too along with other thread i could find that  referenced unsecapp.exe.

Like said I orginal knew the browser cleanup tool being installed was what caused it which why I never installed it after finding out, and when unsecapp.exe starting popping u again I check to see if, Browser Cleanup was install again. it wasnt that is when I  that is when I started removing shields till I found out it was Behavior shield. it been like this now what 6+  months probably longer.

unsecapp.exe has other consquence for running cpu consequences.

Avast devs need to fix this, I have report this to them multiple times too
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on February 26, 2019, 11:35:37 PM
I know I was in that thread too along with other thread i could find that  referenced unsecapp.exe.

Like said I orginal knew the browser cleanup tool being installed was what caused it which why I never installed it after finding out, and when unsecapp.exe starting popping u again I check to see if, Browser Cleanup was install again. it wasnt that is when I  that is when I started removing shields till I found out it was Behavior shield. it been like this now what 6+  months probably longer.

unsecapp.exe has other consquence for running cpu consequences.

Avast devs need to fix this, I have report this to them multiple times too

Well I never installed Browser Cleanup or a whole slew of other components, basically I do a minimal install, so the main shields, plus the Mail Shield and Software Updater.  I never ever install/ed the browser cleanup function, yet unsecapp.exe, so it was pinned down to the behaviour shield.

This leaves the quandary, do I/we deselect to what is essentially a major part of security to progress beyond 18.5.xxxx or do we stick with an older version.  Neither of these options are good and this is made worse when you consider, it has been mentioned that Avast may provide one or two security based updated to what is meant to be the final avast version.
Title: Re: NEW Version: 19.2.2364
Post by: TheOwner on February 27, 2019, 05:17:59 PM
Is here any reason why detection dialog button changed from run smart scan to upgrade Avast?
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on February 27, 2019, 05:26:13 PM
Is here any reason why detection dialog button changed from run smart scan to upgrade Avast?
Screenshot?
Title: Re: NEW Version: 19.2.2364
Post by: MartinZ on February 27, 2019, 06:17:51 PM
Is here any reason why detection dialog button changed from run smart scan to upgrade Avast?

Yes we are testing different approaches in this case.
Title: Re: NEW Version: 19.2.2364
Post by: fishswimthesea on February 27, 2019, 11:16:32 PM
Avast Free Antivirus: Installing additional definitions... for the boot-time scan has been running for two hours. In previous versions it took 10 - 20 minutes. I need to use my computer, so I gave up waiting and closed the software. See attachment.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 28, 2019, 05:06:24 AM
Avast Free Antivirus: Installing additional definitions... for the boot-time scan has been running for two hours. In previous versions it took 10 - 20 minutes. I need to use my computer, so I gave up waiting and closed the software. See attachment.
-> https://forum.avast.com/index.php?topic=225321.0
Title: Re: NEW Version: 19.2.2364
Post by: fishswimthesea on February 28, 2019, 06:29:31 AM
Avast Free Antivirus: Installing additional definitions... for the boot-time scan has been running for two hours. In previous versions it took 10 - 20 minutes. I need to use my computer, so I gave up waiting and closed the software. See attachment.
-> https://forum.avast.com/index.php?topic=225321.0

Thank you for the informative link.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on February 28, 2019, 06:34:44 AM
Avast Free Antivirus: Installing additional definitions... for the boot-time scan has been running for two hours. In previous versions it took 10 - 20 minutes. I need to use my computer, so I gave up waiting and closed the software. See attachment.
-> https://forum.avast.com/index.php?topic=225321.0
Thank you for the informative link.
You're welcome.
Title: Re: NEW Version: 19.2.2364
Post by: TheOwner on February 28, 2019, 05:20:40 PM
Is here any reason why detection dialog button changed from run smart scan to upgrade Avast?

Yes we are testing different approaches in this case.
If user get detection dialog in web browser, it should be blocked and user should know everything is ok, no other action is required.
If user get detection by file system shield, avast should recommend full system scan or boot time scan.
And so on....
How upgrade Avast button help me in this situation?
Title: Re: NEW Version: 19.2.2364
Post by: AlphaZab on March 01, 2019, 03:06:12 AM
why use avast play emulator android lag
Title: Re: NEW Version: 19.2.2364
Post by: Pako7 on March 04, 2019, 10:17:21 AM
Smart Scan freezes while it is running ..!! but after several reboots it works fine though it takes a while
Title: Re: NEW Version: 19.2.2364
Post by: Pako7 on March 04, 2019, 10:21:24 AM
And Again Software Updater do not seem to be update the outdated software ...been saying my software's are out of date since yesterday though i set it to update  automatically and when ever i click update there is no response
Title: Re: NEW Version: 19.2.2364
Post by: DavidR on March 04, 2019, 11:21:59 AM
And Again Software Updater do not seem to be update the outdated software ...been saying my software's are out of date since yesterday though i set it to update  automatically and when ever i click update there is no response

Well you don't say what Avast version you are using as Automatic Software Updates is a paid version only (as far as I'm aware).

Plus the range of software that is updated is very limited, mostly it is only those frequently targeted for exploit.  I only have 5 programs monitored.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on March 04, 2019, 03:00:32 PM
And Again Software Updater do not seem to be update the outdated software ...been saying my software's are out of date since yesterday though i set it to update  automatically and when ever i click update there is no response

Well you don't say what Avast version you are using as Automatic Software Updates is a paid version only (as far as I'm aware).

Plus the range of software that is updated is very limited, mostly it is only those frequently targeted for exploit.  I only have 5 programs monitored.
I was surprise that in the beta version when doing a Smart Scan, it alerted me of 4 3rd party program updates and allowed updating all 4 with one click.
Title: Re: NEW Version: 19.2.2364
Post by: Pako7 on March 04, 2019, 04:29:34 PM
And Again Software Updater do not seem to be update the outdated software ...been saying my software's are out of date since yesterday though i set it to update  automatically and when ever i click update there is no response

Well you don't say what Avast version you are using as Automatic Software Updates is a paid version only (as far as I'm aware).

Plus the range of software that is updated is very limited, mostly it is only those frequently targeted for exploit.  I only have 5 programs monitored.

I also have 5 being monitored but they just dont seem to be  updating though Avast states that they are out of Date
I was surprise that in the beta version when doing a Smart Scan, it alerted me of 4 3rd party program updates and allowed updating all 4 with one click.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on March 04, 2019, 04:50:18 PM
And Again Software Updater do not seem to be update the outdated software ...been saying my software's are out of date since yesterday though i set it to update  automatically and when ever i click update there is no response

Well you don't say what Avast version you are using as Automatic Software Updates is a paid version only (as far as I'm aware).

Plus the range of software that is updated is very limited, mostly it is only those frequently targeted for exploit.  I only have 5 programs monitored.

I also have 5 being monitored but they just dont seem to be  updating though Avast states that they are out of Date
I was surprise that in the beta version when doing a Smart Scan, it alerted me of 4 3rd party program updates and allowed updating all 4 with one click.
Look @ my signature. :) FREE
Title: Re: NEW Version: 19.2.2364
Post by: MartinZ on March 04, 2019, 04:54:44 PM
yeah, automatic means really automatic that you don't need to think about it and it just happens on the background ;-)
Title: Re: NEW Version: 19.2.2364
Post by: Theubi on March 05, 2019, 03:43:04 AM
Hello,
I need advice. Suddenly my Avast premium doesn't work. No firewall and passwords. Can't even log on to my account. It say "Loading...this shouldn't take long", nothing happens though.

Thanks in advance
Annika
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Excuse my ignorance, but what is Avast GUI and where can I find it?

Sorry  :-[

Hi
The Avast GUI is the Program "User Interface"

You can "Right Click" on the Avast Icon in the Bottom Taskbar and choose 'Open Avast User Interface' at the top.
The GUI will open. (See attached Screenshot)
Once opened then go to Menu/ Settings/ Troubleshooting and choose "Repair" (See Screenshot)
As Asyn stated, follow instructions :)

HI, I tried accessing the user interface as instructed but it still shows "Loading... This shouldn't take long".

I've also tried going to control panel > uninstall > repair.

I've also tried restarting the PC.

NOthing worked. Avast still says i'm unprotected.

I checked my license and it's still valid.

Help would be much appreciated. Thanks!
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on March 05, 2019, 12:58:54 PM
@ Theubi,
It may be time to do a Clean Install of Avast:
https://goo.gl/4Ptzkf
Title: Re: NEW Version: 19.2.2364
Post by: PROTEJA SEU COMPUTADOR on March 06, 2019, 04:16:03 AM
Vou testar agora essa versão. já posto o meu resultado!
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on March 06, 2019, 04:29:29 AM
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Title: Re: NEW Version: 19.2.2364
Post by: s.f.guyver on March 06, 2019, 07:17:35 PM
Hi,

when come the next Update for Avast Internet Security? I have a pay Version of Avast Internet Security and must in the next 8 Weeks extend my license.
I don't can use my other Program about the avast Problem because kernel mode stack overflown. kwiq say it will fix in the next Update.

The actually Avast Version crashed my Program...

See here:

https://forum.avast.com/index.php?topic=225338.0

Because i will test if works in the next Update before i extend the license...
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on March 07, 2019, 05:31:23 AM
Hi, when come the next Update for Avast Internet Security?
Release is planned for today.
Title: Re: NEW Version: 19.2.2364
Post by: chris.. on March 07, 2019, 12:55:23 PM
Hi,

I don't can use my other Program about the avast Problem because kernel mode stack overflown. kwiq say it will fix in the next Update.
Hi,
hope too for the same issue with my own VPN

@Asyn , beta doesn't tried as you suggested last week
https://forum.avast.com/index.php?topic=225112.msg1496759#msg1496759
I'll try wirh the official version today
Title: Re: NEW Version: 19.2.2364
Post by: Bhuwan on March 07, 2019, 06:47:40 PM
The important files are being deleted which are a bit injected by viruses. I just want avast to detect the virus but not to delete how can i.?
PLZ!!Hellp me
Two of my pratical files have been deleted!
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on March 08, 2019, 10:03:05 AM
The important files are being deleted which are a bit injected by viruses. I just want avast to detect the virus but not to delete how can i.?
PLZ!!Hellp me
Two of my pratical files have been deleted!
You can adjust it in the settings.
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on March 08, 2019, 10:06:01 AM
@Asyn , beta doesn't tried as you suggested last week
https://forum.avast.com/index.php?topic=225112.msg1496759#msg1496759
I'll try wirh the official version today
Hi Chris, release postponed to Monday.
Title: Re: NEW Version: 19.2.2364
Post by: chris.. on March 08, 2019, 11:58:29 AM
Thanks Asyn
I saw in the latest beta version
Quote
- retpoline BSOD fix
Title: Re: NEW Version: 19.2.2364
Post by: Steven377 on March 10, 2019, 12:02:45 PM
Updated today, Have now got a problem with Raxco Perfect Registry and Perfect Updater both put in Virus chest as Malware, have been using this software for as long as I have used Avast which is longer than I can remember. :(
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on March 10, 2019, 01:24:36 PM
Updated today, Have now got a problem with Raxco Perfect Registry and Perfect Updater both put in Virus chest as Malware, have been using this software for as long as I have used Avast which is longer than I can remember. :(
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Title: Re: NEW Version: 19.2.2364
Post by: iamgarden007 on March 10, 2019, 06:35:57 PM
Updated today, Have now got a problem with Raxco Perfect Registry and Perfect Updater both put in Virus chest as Malware, have been using this software for as long as I have used Avast which is longer than I can remember. :(

Same here. The new beta version has shown suspecious file report to my PVC CARD software.and then avast blocked my softwate. Then I have to exclude my .exe file .. earlier version of avast had not detected my software as Suspecious file.
Title: Re: NEW Version: 19.2.2364
Post by: Duch on March 10, 2019, 10:57:53 PM
Ashampoo winoptimizer 19 detected as virus and moved to virus chcest  :-\

(https://i.imgur.com/Fv5psQQ.jpg)
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on March 10, 2019, 11:22:01 PM

Submitting files from the Virus Chest to Avast Virus Lab
https://www.avast.com/faq.php?article=AVKB21#idt_07
Title: Re: NEW Version: 19.2.2364
Post by: iamgarden007 on March 11, 2019, 03:36:32 AM
Updated today, Have now got a problem with Raxco Perfect Registry and Perfect Updater both put in Virus chest as Malware, have been using this software for as long as I have used Avast which is longer than I can remember. :(
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Thanks I will do the same 😊
Title: Re: NEW Version: 19.2.2364
Post by: iamgarden007 on March 11, 2019, 06:16:25 AM
Updated today, Have now got a problem with Raxco Perfect Registry and Perfect Updater both put in Virus chest as Malware, have been using this software for as long as I have used Avast which is longer than I can remember. :(

Same here. The new beta version has shown suspecious file report to my PVC CARD software.and then avast blocked my softwate. Then I have to exclude my .exe file .. earlier version of avast had not detected my software as Suspecious file.

THanks avast team.... now my software is running smoothly... i got the msg from avast that ur EXE file is clean  ;D
Title: Re: NEW Version: 19.2.2364
Post by: bruce_b on March 11, 2019, 12:43:56 PM
Where is the full installer for 19.3.2369 ? ?  Avast did an update to that version just this morning. Went fine, but like to keep the full off line installer file if it is ever needed
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on March 11, 2019, 01:31:44 PM
Where is the full installer for 19.3.2369 ? ?  Avast did an update to that version just this morning. Went fine, but like to keep the full off line installer file if it is ever needed
-> https://forum.avast.com/index.php?topic=225874.0
Title: Re: NEW Version: 19.2.2364
Post by: bruce_b on March 11, 2019, 03:30:28 PM
Got it, but I don't think I saw that link when I made the post. .. Thank you
Title: Re: NEW Version: 19.2.2364
Post by: Asyn on March 11, 2019, 03:33:59 PM
You're welcome.
Title: Re: NEW Version: 19.2.2364
Post by: nmahmood0 on March 13, 2019, 10:56:47 PM
Thought I'd add in something, I got the same message but the fix didn't work for the reason that it was the interface that was displaying that screen with the only option being a box to exit.
It occurred immediately after I ran the program update.
The issue is to do with OpenDNS of all things, on it's highest filter setting avast.com is blocked, adding it in as an exception, waited the obligatory 3 minutes and rebooted for it all to start working again.
Title: Re: NEW Version: 19.2.2364
Post by: bob3160 on March 13, 2019, 11:29:01 PM
Thought I'd add in something, I got the same message but the fix didn't work for the reason that it was the interface that was displaying that screen with the only option being a box to exit.
It occurred immediately after I ran the program update.
The issue is to do with OpenDNS of all things, on it's highest filter setting avast.com is blocked, adding it in as an exception, waited the obligatory 3 minutes and rebooted for it all to start working again.
The problem with OpenDNS has been addressed. I suggest you update Avast to the latest version.
https://forum.avast.com/index.php?topic=225874.0 (https://forum.avast.com/index.php?topic=225874.0)
Title: Re: NEW Version: 19.2.2364
Post by: dmartel on March 25, 2019, 07:22:17 PM
Hi! Was the problem with 2 av launch components in start up fixed?
Title: Re: NEW Version: 19.2.2364
Post by: MartinZ on March 26, 2019, 06:57:19 PM
it will be fixed in next version 19.4 scheduled for beginning of April.