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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: MrDJ on February 06, 2019, 11:43:05 PM

Title: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 06, 2019, 11:43:05 PM
Hi Avast

not sure what info you need so could someone please advise.

back story.
gaming Clevo laptop which is roughly 7 years old. win 7 pro SP1 64bit
avast premier with just over 1 year licence before renewal.

my laptop has never had any issues since the day i bought it almost 7 years ago.
today has been the first ever BSOD and only since the latest 19.2.2364 build 19.2.4186.404 update.

opened avast to run a regular full scan. showed there was an update to load so i let it update. restart popup as always and after a restart bang, bsod and only way to carry on was a hard turn off.

downloaded who crashed and these were the dump reports:

Quote
On Wed 06-Feb-19 9:52:51 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: aswnetsec.sys (aswNetSec+0x3F9F9)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x506F8, 0xFFFFF800033061D1)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\aswnetsec.sys
product: Avast Antivirus
company: AVAST Software
description: Avast Firewall Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Most often this is caused by a software problem (kernel stack overflow) but this can also be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswnetsec.sys (Avast Firewall Driver, AVAST Software).

Quote
On Wed 06-Feb-19 9:52:51 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\020619-4742-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x93BA0)
Bugcheck code: 0x7F (0x8, 0x80050033, 0x506F8, 0xFFFFF800033061D1)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Most often this is caused by a software problem (kernel stack overflow) but this can also be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

this happened 3 times so i rolled back 2 days with a system restore.
avast is still showing the latest version though.

since the first crash a few hours ago i can now no longer open (dont shout at me) nord vpn. up until this latest avast update it has opened and picked a server on startup without issues. now every time it opens it black screens and i have to hard turn off again. the latest dump reports above are after the latest black screen.

any advice would be greatly appreciated.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Jamey on February 07, 2019, 02:44:15 AM
I'm using Vypr VPN, and the BSOD happens also for me (stop error 0x7F), exactly when Vypr VPN begins to connect to its VPN server.  I initiated the Avast update myself, updating to program version 19.2.2364 (build 19.2.4186.404), and the VPN connecting immediately crashed my Windows (64-bit Win7 Pro).  My VPN installation was broken by the crash, so I cleanly reinstalled it; and again got the same BSOD at the moment VPN nearly successfully connected.

Would be nice to rollback the Avast version to continue using my VPN, but I guess I have to wait and hope this gets fixed.  Sadly, I recently terminated my Malwarebytes Premium subscription of several years due to a similar ruination of Windows (hard-freezing rather than crash.. similar to a recent conflict with Avast's RealSite component), and their support never fixed it nor acknowledged it - Hard to find a safe harbor with security software.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Asyn on February 07, 2019, 05:25:07 AM
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Jamey on February 07, 2019, 07:19:22 AM
My file ID is: 6S7LB
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Asyn on February 07, 2019, 07:24:18 AM
My file ID is: 6S7LB
OK, I forwarded it.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 07, 2019, 05:59:53 PM
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
thanks for reply Asyn

File ID MYIPG

Title: Re: NEW Version: 19.2.2364 BSOD
Post by: James Moriarty on February 07, 2019, 10:14:31 PM
Hi. Same problem after update to 19.2.2364. I'm using ExpressVPN and BSOD happens when VPN begin to connect to VPN server.
Windows (32bit, Win7 Ultimate) Avast Premier 19.2.2364 BSOD stop error: 0x0000007F (0x00000008, 0x801DE000, 0x00000000, 0x00000000).
Where can i found avast 19.1.2360 offline installer ?
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 07, 2019, 11:01:09 PM
ahh so not just nord then.
id be interested in how to roll back to the previous version.

download Who Crashed mate and keep a screenshot of all the dump reports.

run this tool https://support.avast.com/en-us/article/33/ and then post up the file ID but then weve got to wait for someone to forward it to support.
i tried to go on live chat earlier and after typing it all out it just kept trying to send but went nowhere. i emailed them in the end.
not been able to use vpn since last night.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 07, 2019, 11:05:18 PM
Hi. Same problem after update to 19.2.2364. I'm using ExpressVPN and BSOD happens when VPN begin to connect to VPN server.
Windows (32bit, Win7 Ultimate) Avast Premier 19.2.2364 BSOD stop error: 0x0000007F (0x00000008, 0x801DE000, 0x00000000, 0x00000000).
Where can i found avast 19.1.2360 offline installer ?

offline 2360 here https://forum.avast.com/index.php?topic=224223.0

question is will it overwrite with an older version.

let me know if it works as id best not try as have a support ticket flying around somewhere.

my crash report said it was a firewall driver issue but i turned firewall off and it still bsod.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: James Moriarty on February 08, 2019, 12:59:06 AM
Hi. Same problem after update to 19.2.2364. I'm using ExpressVPN and BSOD happens when VPN begin to connect to VPN server.
Windows (32bit, Win7 Ultimate) Avast Premier 19.2.2364 BSOD stop error: 0x0000007F (0x00000008, 0x801DE000, 0x00000000, 0x00000000).
Where can i found avast 19.1.2360 offline installer ?

offline 2360 here https://forum.avast.com/index.php?topic=224223.0

question is will it overwrite with an older version.

let me know if it works as id best not try as have a support ticket flying around somewhere.

my crash report said it was a firewall driver issue but i turned firewall off and it still bsod.

offline 2360 here https://forum.avast.com/index.php?topic=224223.0 - it's url 19.2.2364 now

I'm found 18.8 only https://forum.avast.com/index.php?topic=220640.msg1490449#msg1490449
https://install.avcdn.net/iavs9x-xp/avast_premier_antivirus_setup_offline.exe

Url for xp offline, but working at 7 too. I'm stop upgrade program to new version. Now i have Avast 18.8 and normal working VPN service. And i'm waiting when avast developers do something with 19.2.2364 VPN BSOD problem.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Jamey on February 08, 2019, 01:17:49 AM
I uninstalled just the firewall component of Avast, and that stopped the Windows crashes.  Permanently "turning off" the firewall wasn't enough - it still crashed even then.  But uninstalling the firewall component (and ensuring the generic Windows Firewall is instead turned on) puts me in a good state to await a later fix / update.  The "WhoCrashed" report had already suggested that a driver for the Avast firewall caused the crash (for my environment, probably various VPN services being handled by Avast firewall ... even when you've told Avast firewall not to be "on", i.e. observe or handle internet traffic).  So that guided me to try this.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Asyn on February 08, 2019, 07:07:02 AM
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
thanks for reply Asyn

File ID MYIPG
You're welcome. Also forwarded.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MartinK on February 08, 2019, 11:38:35 AM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 08, 2019, 05:50:08 PM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?
hi and thanks for the update.
i do not have open vpn here, actually never heard of it before.
i use nord vpn

is it worth me deleting avast premier using uninstaller and loading 19.1.2360 using offline version.
i need vpn to be loaded by 8pm tonight for hospital work from home.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: avast602 on February 08, 2019, 06:47:57 PM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?
hi and thanks for the update.
i do not have open vpn here, actually never heard of it before.
i use nord vpn

is it worth me deleting avast premier using uninstaller and loading 19.1.2360 using offline version.
i need vpn to be loaded by 8pm tonight for hospital work from home.

Nord, as well as many other VPNs use OpenVPN as the base of their product sort to speak.

I have the same issue as described with my VPN that used OpenVPN as the base.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 08, 2019, 07:29:36 PM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?
hi and thanks for the update.
i do not have open vpn here, actually never heard of it before.
i use nord vpn

is it worth me deleting avast premier using uninstaller and loading 19.1.2360 using offline version.
i need vpn to be loaded by 8pm tonight for hospital work from home.

Nord, as well as many other VPNs use OpenVPN as the base of their product sort to speak.

I have the same issue as described with my VPN that used OpenVPN as the base.
ahh got ya, thanks. i had to google it as i thought it was a stand alone vpn.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 08, 2019, 07:54:39 PM
ok
so that didnt work.

removed in safe mode using avast tool. 19.2.2364 build 19.1.4142.454

as previously said, without the antivirus loaded my vpn loads and connects.

installed premier using ofline link on here rollback 19.1.2360

opened and checked version and it is still 19.2.2364 but the build has changed to 19.2.4186.404

but once again as soon as i open nord it blue screens.

i am now going to have to stand down from my hospital oncall work as i need a vpn.

NOT IMPRESSED AVAST
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Alikhan on February 08, 2019, 08:29:26 PM
ok
so that didnt work.

removed in safe mode using avast tool. 19.2.2364 build 19.1.4142.454

as previously said, without the antivirus loaded my vpn loads and connects.

installed premier using ofline link on here rollback 19.1.2360

opened and checked version and it is still 19.2.2364 but the build has changed to 19.2.4186.404

but once again as soon as i open nord it blue screens.

i am now going to have to stand down from my hospital oncall work as i need a vpn.

NOT IMPRESSED AVAST

Where did you get the offline installer from for v19.1?

When you installed Avast via the offline installer, was your internet connection disabled? Avast automatically downloads the latest version if you are connected to the Internet.

You need to use the offline installer with your internet disabled and then immediately set the program update option to manual via Settings. Then you can re-enable the Internet.

On a side note, I'm using NordVPN with Avast Internet Security v19.2.2364 on Win 10 Home and haven't had any BSODs while connecting/using the VPN.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Jamey on February 08, 2019, 08:38:03 PM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?

I have this BSOD issue, and I use Vypr VPN.  I use their "Chameleon" mode protocol, but it itself is using OpenVPN 256-bit:
https://www.vyprvpn.com/features/chameleon

So yes, your explanation seems to fit with my crash scenario.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 08, 2019, 08:59:30 PM
ok
so that didnt work.

removed in safe mode using avast tool. 19.2.2364 build 19.1.4142.454

as previously said, without the antivirus loaded my vpn loads and connects.

installed premier using ofline link on here rollback 19.1.2360

opened and checked version and it is still 19.2.2364 but the build has changed to 19.2.4186.404

but once again as soon as i open nord it blue screens.

i am now going to have to stand down from my hospital oncall work as i need a vpn.

NOT IMPRESSED AVAST

Where did you get the offline installer from for v19.1?

When you installed Avast via the offline installer, was your internet connection disabled? Avast automatically downloads the latest version if you are connected to the Internet.

You need to use the offline installer with your internet disabled and then immediately set the program update option to manual via Settings. Then you can re-enable the Internet.

On a side note, I'm using NordVPN with Avast Internet Security v19.2.2364 on Win 10 Home and haven't had any BSODs while connecting/using the VPN.
DOH! sorry im so stressed out with this and explaining to work why i cant work from home checking brain scans.
your right, i was still connected oopps.
i will try again.
this was the page i got the installer https://forum.avast.com/index.php?topic=224223.0

i did have it unplugged from net but plugged it back in to check the vpn which then loads and connects as it always has done.
does anyone from avast think this issue could be rectified so as me and the others using various vpn's will be able to use them again while avast is running.
the issue was caused by an update so can it be rectified by a later update.
sorry for all the questions but i have a year subscription left here and over 2 years vpn subscription.
and the most important thing is i will not be able to do any more oncall for hospital until this is rectified.

EDIT:

so once again a big fat fail.

used clean tool in safe mode > deleted > unplugged from internet > used offline 19.1.2360 and loaded > went to set to ask first before updating and 19.2.2364. still loaded but with a different build of 19.2.4186.0

can anyone post to another page with 19.1.2360 please as im now pulling my hair out. thanks.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Alikhan on February 08, 2019, 09:51:41 PM
The installer you used is v19.2. The Avast links are always the same for offline versions but they only store the latest versions.


Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 08, 2019, 10:04:29 PM
The installer you used is v19.2. The Avast links are always the same for offline versions but they only store the latest versions.
ahh thanks. is there anywhere i can get the older version please. ive seen it on file hippo and a few other sites but id rather get it from an avast source just in case.

also any idea how long a support ticket for this issue takes to get a reply.
thanks for the advise so far.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: James Moriarty on February 08, 2019, 10:10:15 PM
ok
so that didnt work.

removed in safe mode using avast tool. 19.2.2364 build 19.1.4142.454

as previously said, without the antivirus loaded my vpn loads and connects.

installed premier using ofline link on here rollback 19.1.2360

opened and checked version and it is still 19.2.2364 but the build has changed to 19.2.4186.404

but once again as soon as i open nord it blue screens.

i am now going to have to stand down from my hospital oncall work as i need a vpn.

NOT IMPRESSED AVAST

Where did you get the offline installer from for v19.1?

When you installed Avast via the offline installer, was your internet connection disabled? Avast automatically downloads the latest version if you are connected to the Internet.

You need to use the offline installer with your internet disabled and then immediately set the program update option to manual via Settings. Then you can re-enable the Internet.

On a side note, I'm using NordVPN with Avast Internet Security v19.2.2364 on Win 10 Home and haven't had any BSODs while connecting/using the VPN.

Alikhan, I think that's VPN BSOD problem after update to Avast 19.2 at Windows 7 only. Problem and 32bit and 64bit and Pro and Ultimate, that's why you don't see any problem on you Windows 10.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: James Moriarty on February 08, 2019, 10:35:00 PM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?

Martin, all VPN use OpenVPN technology. Please, we need 19.1 avast premier offline installer url, if you don't know how to solve 19.2 vpn bsod problem now.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 09, 2019, 01:47:27 PM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?
Hi Martin
as previously mentioned by others i guess i do have open vpn

has there been any update from the devs as 3 days without a vpn is seriously affecting my work for my hospital where i am viewing patient data on my home computer (or not as the case may be as i had to stand down last night and get another colleague to view the patients CT and MRI scans).
the only way i can get the vpn to work is totally remove avast which defeats the object of buying protection.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 09, 2019, 01:58:09 PM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?
Isn't SecureLine OpenVPN ???
(https://screencast-o-matic.com/screenshots/u/Lh/1549717017139-7621.png)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Asyn on February 09, 2019, 03:38:04 PM
Hi Martin
as previously mentioned by others i guess i do have open vpn

has there been any update from the devs...
Hi, Martin is one of the devs, but it's weekend - so you need to be patient...
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Asyn on February 09, 2019, 03:40:15 PM
Hi All, we identified wrong interaction with OpenVPN driver which causes BSOD UNEXPECTED_KERNEL_MODE_TRAP. So, please could you tell me if do you have OpenVPN instaled?
Isn't SecureLine OpenVPN ???
Sure.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 10, 2019, 02:04:44 PM
Hello,
same here https://forum.avast.com/index.php?topic=225219.0
Open VPN technology (PIA)

I would add that this is not necessarily due to the 19.2.2.2364 update but probably to another type of avast update, because I also have the problem with the January 19.1.2360 version when there was no problem last month with this version.
Issue only with W7 (not w10)
I uninstalled the avast firewall but not other shield of avast and it works (however, simply disabling FW in UI does not work)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 10, 2019, 02:13:08 PM
Hi Chris
which vpn are you using?

everything worked perfectly up until 19.2.2364
i went to run a full scan and it flagged an update was available. i ran the update and it advised to reboot as usual. as soon as it rebooted and my vpn auto connected  within a split second of it connecting it blue screened but only one time. now i have had 24 black screens of death but the dump report is showing it as blue screen dump reports.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 10, 2019, 03:07:04 PM
Hi Chris
which vpn are you using?
As I said : PIA (Private Internet Access)

Quote
everything worked perfectly up until 19.2.2364
i went to run a full scan and it flagged an update was available. i ran the update and it advised to reboot as usual. as soon as it rebooted and my vpn auto connected  within a split second of it connecting it blue screened but only one time. now i have had 24 black screens of death but the dump report is showing it as blue screen dump reports.
Me too , no problem a week ago , but what I mean by "this is not necessarily due to the 19.2.2.2364 update" is because the issue remains even if I now return to version 19.1.2360.
I didn't try with version 18.... before the big interface changes (old settings,egg for geek)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 10, 2019, 03:53:50 PM
Hi Chris
which vpn are you using?
As I said : PIA (Private Internet Access)

Quote
everything worked perfectly up until 19.2.2364
i went to run a full scan and it flagged an update was available. i ran the update and it advised to reboot as usual. as soon as it rebooted and my vpn auto connected  within a split second of it connecting it blue screened but only one time. now i have had 24 black screens of death but the dump report is showing it as blue screen dump reports.
Me too , no problem a week ago , but what I mean by "this is not necessarily due to the 19.2.2.2364 update" is because the issue remains even if I now return to version 19.1.2360.
I didn't try with version 18.... before the big interface changes (old settings,egg for geek)
sorry. never heard of PIA
another link was posted for me to try on another thread.
clean uninstalled in safe mode. installed the older build and turned off auto updates but as soon as i load my licence key and it asks for a reboot it loads premier again with the latest version so im screwed.
will just have to wait for the devs to see if they can suggest anything else to try.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 10, 2019, 04:04:35 PM
Hi Chris
which vpn are you using?
As I said : PIA (Private Internet Access)

Quote
everything worked perfectly up until 19.2.2364
i went to run a full scan and it flagged an update was available. i ran the update and it advised to reboot as usual. as soon as it rebooted and my vpn auto connected  within a split second of it connecting it blue screened but only one time. now i have had 24 black screens of death but the dump report is showing it as blue screen dump reports.
Me too , no problem a week ago , but what I mean by "this is not necessarily due to the 19.2.2.2364 update" is because the issue remains even if I now return to version 19.1.2360.
I didn't try with version 18.... before the big interface changes (old settings,egg for geek)
sorry. never heard of PIA
another link was posted for me to try on another thread.
clean uninstalled in safe mode. installed the older build and turned off auto updates but as soon as i load my licence key and it asks for a reboot it loads premier again with the latest version so im screwed.
will just have to wait for the devs to see if they can suggest anything else to try.
Have you tried to disable the Avast Firewall to see if that clears the problem ???
I use the free version of Avast and have no problem using Private Tunnel or SecureLine which are both using openVPN.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 10, 2019, 04:44:51 PM
Hi Bob
no disabling it does not work and i still get bsod. i have not tried removing just the firewall but when i remove the whole avast program everything else works as normal.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 10, 2019, 04:52:07 PM
Hi Bob
no disabling it does not work and i still get bsod. i have not tried removing just the firewall but when i remove the whole avast program everything else works as normal.
There is a difference between disabling and deleting. :) As I said, the free version doesn't contain the firewall and has no problems.
This doesn't mean that Avast doesn't need to fix the problem.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 10, 2019, 04:58:10 PM
Have you tried to disable the Avast Firewall to see if that clears the problem ???
I use the free version of Avast and have no problem using Private Tunnel or SecureLine which are both using openVPN.
Like I said #28 , simply disabling the firewall by the IU does not solve the problem.
On the other hand , Uninstall the FW component by adding/removing program does the job , I can use my VPN without BSOD
in the meantime I have activated the windows firewall ... always OK
Quote
There is a difference between disabling and deleting
I don't think MrDJ and I said otherwise 
Sorry bob , I had misread what Dr. DJ said

Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 10, 2019, 05:02:34 PM
Have you tried to disable the Avast Firewall to see if that clears the problem ???
I use the free version of Avast and have no problem using Private Tunnel or SecureLine which are both using openVPN.
Like I said #28 , simply disabling the firewall by the IU does not solve the problem.
On the other hand , Uninstall the FW component by adding/removing program does the job , I can use my VPN without BSOD
in the meantime I have activated the windows firewall ... always OK
I've passed this information on to the developers which should help to narrow down the problem.
Thanks. :)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 10, 2019, 05:31:50 PM
ok
so ive done the same as Chris.
clean remove avast premier in safe mode for the 6th time in 2 days.
loaded 19.1.2360 free
windows firewall on
started vpn and loads and runs perfectly as before with no crashes.
avast is now asking to update to latest 19.2.2364

i will now update to this as if what has been said and it is a firewall issue it should not conflict as im now using the free version and not premier.

EDIT:
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Be Secure on February 10, 2019, 05:39:27 PM
Quote
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
Avast core protection is the same so no need to worry i am using it for over 9 years and secure....
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 10, 2019, 05:56:33 PM
Quote
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
Avast core protection is the same so no need to worry i am using it for over 9 years and secure....
thanks.
would be good to get premier back though as i still have 1 year already paid licence.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 10, 2019, 06:14:52 PM
Quote
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
Avast core protection is the same so no need to worry i am using it for over 9 years and secure....
thanks.
would be good to get premier back though as i still have 1 year already paid licence.
As I stated, this information has already been passed onto the developers. It's also Sunday today. :)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 10, 2019, 06:50:29 PM
ok
so ive done the same as Chris.
clean remove avast premier in safe mode for the 6th time in 2 days.
loaded 19.1.2360 free
windows firewall on
started vpn and loads and runs perfectly as before with no crashes.
avast is now asking to update to latest 19.2.2364

i will now update to this as if what has been said and it is a firewall issue it should not conflict as im now using the free version and not premier.

EDIT:
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
It's not exactly what I've done .
I did not install the free version, but simply uninstalled the firewall shield on AIS.
It's true that now for AIS, there's not much difference between it and free version anymore, but you could have kept Avast premier with what you don't have with free :
- Sandbox
- Passive mode
- Real site (I have uninstalled too)
- Ransonware
- Firewall
- Antispam
- Webcam shield (premium)
- Automatic Software updater (premium)
- Data shredder (premium)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 10, 2019, 07:09:50 PM
@ chris,
you used a hammer to solve the problem, MrDJ used a sledgehammer.
You're correct, the problem appears to be with the Firewall so that's the only thing that needed to be removed.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 10, 2019, 07:21:00 PM
@ chris,
you used a hammer to solve the problem
Hammer is not enough to stop fire , it is better to use a bucket of water for this purpose  ;D
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 10, 2019, 10:29:48 PM
quick update.
i did not know i could just delete the firewall.
i have now worked that out and loaded my license back to premium but deleted the firewall in troubleshooting.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 10, 2019, 10:45:15 PM
quick update.
i did not know i could just delete the firewall.
i have now worked that out and loaded my license back to premium but deleted the firewall in troubleshooting.
We learn something new every day. :)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MartinK on February 11, 2019, 12:34:57 PM
Hi All, thank you very much for your responses. Problem is one of our core kernel libraries, so unfortunately BSOD can be thrown on all Windows Versions (we know about its occurrence on Windows 10) and in all Avast editions because problematic library is used by both network drivers - Firewall and WiFi inspector.

Currently, we are testing fixed drivers. They will be released via emergency update tomorrow.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 11, 2019, 12:42:01 PM
Hi All, thank you very much for your responses. Problem is one of our core kernel libraries, so unfortunately BSOD can be thrown on all Windows Versions (we know about its occurrence on Windows 10) and in all Avast editions because problematic library is used by both network drivers - Firewall and WiFi inspector.

Currently, we are testing fixed drivers. They will be released via emergency update tomorrow.
Please let us know when we can update for this fix to take effect. Thanks
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 11, 2019, 05:52:11 PM
Hi All, thank you very much for your responses. Problem is one of our core kernel libraries, so unfortunately BSOD can be thrown on all Windows Versions (we know about its occurrence on Windows 10) and in all Avast editions because problematic library is used by both network drivers - Firewall and WiFi inspector.

Currently, we are testing fixed drivers. They will be released via emergency update tomorrow.
Thanks for the update martin.
im also getting a white program screen on opening but not every time. its only intermittent.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: L-T on February 11, 2019, 06:35:49 PM
I started to have BSoD everytime I turned on my PIA with the new Jan 2019 avast update. I use premier Avast and PIA.  To solve this issue, I uninstalled avast and installed the older avast 2018. It worked fined. But Avast kept automatically updating itself, then the BSoD was back again. So i had to reinstall 2018 avast all over again and set to no update and manual update. But avast still kept automatically updating after few day. So far avast manual update has not been working.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 11, 2019, 09:07:22 PM
I started to have BSoD everytime I turned on my PIA with the new Jan 2019 avast update. I use premier Avast and PIA.  To solve this issue, I uninstalled avast and installed the older avast 2018. It worked fined. But Avast kept automatically updating itself, then the BSoD was back again. So i had to reinstall 2018 avast all over again and set to no update and manual update. But avast still kept automatically updating after few day. So far avast manual update has not been working.
Uninstall the Avast firewall until the patch is issued.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 11, 2019, 09:08:00 PM
email received from support that a micro update patch was being pushed out around 6.30pm uk time.
nothing received yet but a fatal blue screen instead  :-\
removed firewall again and will just wait now.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 11, 2019, 09:15:46 PM
email received from support that a micro update patch was being pushed out around 6.30pm uk time.
nothing received yet but a fatal blue screen instead  :-\
removed firewall again and will just wait now.
That's 11:30 AM in AZ :)
(https://screencast-o-matic.com/screenshots/u/Lh/1549916055887-97269.png)
Have you restarted your computer ???
I have no way of testing it, I'm using the free version no Avast Firewall.

Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 11, 2019, 09:30:13 PM
email received from support that a micro update patch was being pushed out around 6.30pm uk time.
nothing received yet but a fatal blue screen instead  :-\
removed firewall again and will just wait now.
That's 11:30 AM in AZ :)
(https://screencast-o-matic.com/screenshots/u/Lh/1549916055887-97269.png)
Have you restarted your computer ???
I have no way of testing it, I'm using the free version no Avast Firewall.
yes Bob and thats when i got the fatal blue screen.
that was over 2 hours ago and no update come through yet on premier. still showing 6th Feb and upto date.
would the fix be in the virus definitions as i would of thought it would be in the applications update.

if it is actually in the definitions then its not worked as that had already loaded before i got the blue screen when my vpn loaded.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Asyn on February 12, 2019, 05:33:35 AM
im also getting a white program screen on opening but not every time. its only intermittent.
Provide your logs..!! (https://forum.avast.com/index.php?msg=1492655)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 12, 2019, 07:50:43 AM
I started to have BSoD everytime I turned on my PIA with the new Jan 2019 avast update. I use premier Avast and PIA.  To solve this issue, I uninstalled avast and installed the older avast 2018. It worked fined. But Avast kept automatically updating itself, then the BSoD was back again. So i had to reinstall 2018 avast all over again and set to no update and manual update. But avast still kept automatically updating after few day. So far avast manual update has not been working.
Hello,
you are right "avast manual update has not been working" , bug ?

as far as PIA/avast concerned , by waiting a fix (today?) , we can uninstall the avast firewall (and only the firewall) to continue using PIA (see#28]
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MartinK on February 12, 2019, 09:25:52 AM
I apologize for the inconvenience but please be patient. We must build new driver and it must be signed by Microsoft. It is time consuming but I hope that fix will be released today.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 12, 2019, 12:54:55 PM
Thank you, the main thing is that you have targeted the problem.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bobbylee on February 13, 2019, 12:11:02 AM
Hi. Same problem after update to 19.2.2364. I'm using ExpressVPN and BSOD happens when VPN begin to connect to VPN server.
Windows (32bit, Win7 Ultimate) Avast Premier 19.2.2364 BSOD stop error: 0x0000007F (0x00000008, 0x801DE000, 0x00000000, 0x00000000).
Where can i found avast 19.1.2360 offline installer ?

Exactly the same as above, I am trying to find the problem since last week Thursday, in addition, multiple attempts to uninstall and re-install ExpressVPN failed even though AVAST was disabled,
what a waste of my time.

Interestingly I am running  two computers with almost the exact setup, Win7 Professional, AVAST Premier, ExpressVPN, the only difference is that my 64-bit keeps crashing while the 32-bit works just fine.

Title: Re: NEW Version: 19.2.2364 BSOD
Post by: jan.svoboda on February 13, 2019, 08:20:55 AM
Hi, the fix was just released. As soon as you will see 19.2.4186.429 or higher version in your UI the uupdate was successfully delivered on your system.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Be Secure on February 13, 2019, 10:56:03 AM
Hi, the fix was just released. As soon as you will see 19.2.4186.429 or higher version in your UI the uupdate was successfully delivered on your system.
Thanks.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 13, 2019, 01:36:29 PM
Hi, the fix was just released. As soon as you will see 19.2.4186.429 or higher version in your UI the uupdate was successfully delivered on your system.
(https://screencast-o-matic.com/screenshots/u/Lh/1550061258018-51270.png)
(https://screencast-o-matic.com/screenshots/u/Lh/1550061343815-24856.png)
When can we expect this to reach everyone ???


Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 13, 2019, 02:03:44 PM
Hi, the fix was just released. As soon as you will see 19.2.4186.429 or higher version in your UI the uupdate was successfully delivered on your system.
thanks for the update Jan.
no sign of it yet as of 1pm UK time
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: jan.svoboda on February 13, 2019, 02:12:16 PM
Hi, the fix was just released. As soon as you will see 19.2.4186.429 or higher version in your UI the uupdate was successfully delivered on your system.
When can we expect this to reach everyone ???

Please, restart your PC, the fix is in drivers and they will be updated after restart. Thank you.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 13, 2019, 02:22:19 PM
Hi, the fix was just released. As soon as you will see 19.2.4186.429 or higher version in your UI the uupdate was successfully delivered on your system.
When can we expect this to reach everyone ???

Please, restart your PC, the fix is in drivers and they will be updated after restart. Thank you.
done that. still showing build 428 from 6th February.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 13, 2019, 02:38:40 PM
A restart worked for me.
(https://screencast-o-matic.com/screenshots/u/Lh/1550064855240-17444.png)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Be Secure on February 13, 2019, 02:51:02 PM
Hi, the fix was just released. As soon as you will see 19.2.4186.429 or higher version in your UI the uupdate was successfully delivered on your system.
When can we expect this to reach everyone ???

Please, restart your PC, the fix is in drivers and they will be updated after restart. Thank you.
done that. still showing build 428 from 6th February.
Run "AvEmUpdate.exe" from program file and reboot.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 13, 2019, 03:04:45 PM

Go to Program files > Avast Software > Avast
Once there, find and Run
AvEmUpdate.exe
Restart your computer after the update has finished.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on February 13, 2019, 03:14:34 PM
just had a windows update come through and after that restart guess what :) 429 updated

and even more importantly vpn can finally load and run without a computer crash.

well done avast
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: James Moriarty on February 13, 2019, 04:17:11 PM
Good job. No problem now.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 13, 2019, 06:26:14 PM
Hello,
arf  :-\ updated , rebooted , installed avast firewall I have removed last week , used PIA (open vpn based) but BSOD again with my first W7 64bits.
Will try on the 2nd.

I started to have BSoD everytime I turned on my PIA with the new Jan 2019 avast update. I use premier Avast and PIA.  To solve this issue, I uninstalled avast and installed the older avast 2018. It worked fined. But Avast kept automatically updating itself, then the BSoD was back again. So i had to reinstall 2018 avast all over again and set to no update and manual update. But avast still kept automatically updating after few day. So far avast manual update has not been working.
You also use PIA , please let me know if issue gone for you.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: James Moriarty on February 13, 2019, 07:18:43 PM
Hello,
arf  :-\ updated , rebooted , installed avast firewall I have removed last week , used PIA (open vpn based) but BSOD again with my first W7 64bits.
Will try on the 2nd.

I started to have BSoD everytime I turned on my PIA with the new Jan 2019 avast update. I use premier Avast and PIA.  To solve this issue, I uninstalled avast and installed the older avast 2018. It worked fined. But Avast kept automatically updating itself, then the BSoD was back again. So i had to reinstall 2018 avast all over again and set to no update and manual update. But avast still kept automatically updating after few day. So far avast manual update has not been working.
You also use PIA , please let me know if issue gone for you.

Try install firewall, than click update program, than reboot pc.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: bob3160 on February 13, 2019, 07:42:20 PM
Chris,
Do a clean install.

If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on February 13, 2019, 09:24:01 PM
it's solved now.
I remembered the answer from PIA support last week.
It was necessary to reinstall the PIA VPN app (and so the openVPN adapter , TAP driver).....to save changes made by avast to kernel libraries
No need to re-install avast  ;)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Jamey on February 14, 2019, 04:48:05 AM
My Vypr VPN still doesn't work, same Windows stop error 0x7F.  But - WhoCrashed said before that an Avast Firewall driver was probably causing the crash - whereas this time WhoCrashed claims a driver belonging to OpenVPN ("tap0901.sys") is the cause.

My Avast build is 19.2.4186.429, which I guess is the newly fixed version.  Upon everyone reporting back the good news of smooth sailing, I tried these steps:

Uninstalled my Vypr VPN service and app.
Installed the Avast Firewall component that I had uninstalled some days ago.
Manually initiated Avast to check for Program Updates and Virus Definition Updates.
Restarted Windows for extra good luck.
Reinstalled Vypr VPN, latest version (same version that originally participated in these crashes, though).
Attempted to connect to a VPN server:  BSOD.

I ran the Avast Support Tool again, in case anyone will want this.  Its file ID is UM5KX.
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Be Secure on February 14, 2019, 05:49:35 AM
My Vypr VPN still doesn't work, same Windows stop error 0x7F.  But - WhoCrashed said before that an Avast Firewall driver was probably causing the crash - whereas this time WhoCrashed claims a driver belonging to OpenVPN ("tap0901.sys") is the cause.

My Avast build is 19.2.4186.429, which I guess is the newly fixed version.  Upon everyone reporting back the good news of smooth sailing, I tried these steps:

Uninstalled my Vypr VPN service and app.
Installed the Avast Firewall component that I had uninstalled some days ago.
Manually initiated Avast to check for Program Updates and Virus Definition Updates.
Restarted Windows for extra good luck.
Reinstalled Vypr VPN, latest version (same version that originally participated in these crashes, though).
Attempted to connect to a VPN server:  BSOD.

I ran the Avast Support Tool again, in case anyone will want this.  Its file ID is UM5KX.
Best practices for resolving tap0901 issues:https://www.file.net/process/tap0901.sys.html (https://www.file.net/process/tap0901.sys.html)
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: chris.. on March 01, 2019, 08:45:18 PM
hi,
After the emergency update (19.2.4186.429 and highter) my "Private Internet Access" vpn was working again.
Yesterday, there was an update of "PIA" and since the BSOD have gone back to my 2 W7 64bits OS (Still not on w10)
BSOD view:
Code: [Select]
ntoskrnl.exe+a1f69 NT Kernel & System 6.1.7601.24354 (win7sp1_ldr_escrow.190108-1700) C:\Windows\system32\ntoskrnl.exe I tried everything that allowed my vpn to work again 15 days ago (repair, re-installation of the vpn, authorization in the firewall,deactivating it,...) without success now.
The worst part is that even with the old version of the vpn, I still have the blue screens.

The only thing that works is to completely remove it (the firewall) by add/change in the UI
Is it the same as proposed by kwiq Here (https://forum.avast.com/index.php?topic=225338.msg1495340#msg1495340) and I have to wait for next update ?
Why it was working fine until yesterday?
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: Asyn on March 02, 2019, 05:14:12 AM
You could try the latest beta: https://forum.avast.com/index.php?board=15
Title: Re: NEW Version: 19.2.2364 BSOD
Post by: MrDJ on March 02, 2019, 07:31:00 PM
hi,
After the emergency update (19.2.4186.429 and highter) my "Private Internet Access" vpn was working again.
Yesterday, there was an update of "PIA" and since the BSOD have gone back to my 2 W7 64bits OS (Still not on w10)
BSOD view:
Code: [Select]
ntoskrnl.exe+a1f69 NT Kernel & System 6.1.7601.24354 (win7sp1_ldr_escrow.190108-1700) C:\Windows\system32\ntoskrnl.exe I tried everything that allowed my vpn to work again 15 days ago (repair, re-installation of the vpn, authorization in the firewall,deactivating it,...) without success now.
The worst part is that even with the old version of the vpn, I still have the blue screens.

The only thing that works is to completely remove it (the firewall) by add/change in the UI
Is it the same as proposed by kwiq Here (https://forum.avast.com/index.php?topic=225338.msg1495340#msg1495340) and I have to wait for next update ?
Why it was working fine until yesterday?
oh dear. that doesnt sound good.
luckily for me since the emergency update my win 7 64bit is working as normal using nord vpn.

hope they sort it out soon for you Chris.