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Avast Products => Avast Mobile Apps => Topic started by: diskoxp84 on February 08, 2019, 10:56:02 PM

Title: I have prepaid avast (Pro) one year but anti thift stop working record or photo
Post by: diskoxp84 on February 08, 2019, 10:56:02 PM
Now I cannot record audio or take pictures from my phone from my.avast.com. I have premium subscription (Pro) one year. The message is We are unable to connect to your device. What is happening?

I tried to logout and login in the AMS and add again my device in my.avast.com, but still have the problem. Please help
Title: Re: I have prepaid avast (Pro) one year but anti thift stop working record or photo
Post by: Tereza V. on February 11, 2019, 11:27:09 AM
Hi, try this, please:
1) uninstall ALL Avast apps (remove the Avast Mobile Security from Device Administrators first)
2) check there is no "Avast" in your device Settings → Accounts
3) remove the device from the Avast My Account
4) only then install the Avast apps back and log them back in the My Account