Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Leia4 on February 09, 2019, 03:08:24 AM

Title: Online Content Will Not Load
Post by: Leia4 on February 09, 2019, 03:08:24 AM

I'm trying the trial version, but the online content never loads (so it never ACTUALLY cleans anything) and I do not want to pay for a product that won't work for me. I have looked at my firewall and the program is allowed, so that is not the issue. Any ideas?

Title: Re: Online Content Will Not Load
Post by: Leia4 on February 24, 2019, 07:50:22 AM

No, it never did work for me.

Title: Re: Online Content Will Not Load
Post by: Stellarman on February 25, 2019, 10:23:10 AM

Hello everyone,

we apologize for your troubles, we've been having some issues with displaying the online content in Cleanup.
However we've made a few fixes in past couple weeks and according to our statistics it is getting better so you should not experience this issue.

If you would still see this dialog, please send us log files so we can analyze what happened on your machine.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.