Avast WEBforum

Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: robmead on February 11, 2019, 03:50:29 PM

Title: Avast Premier
Post by: robmead on February 11, 2019, 03:50:29 PM
Avast Premier won't run.  Avast Driver Updater and Avast Cleanup still ok.
I double click on icon or single click from taskbar (PC Windows 10) but only a blank white rectangle appears.
It has been running well for over six months but now seems corrupted. 
How can I fix this?
Title: Re: Avast Premier
Post by: Pondus on February 11, 2019, 05:00:52 PM
Tried repair and reboot ?   >>>   https://support.avast.com/en-eu/article/Repair-Antivirus


Title: Re: Avast Premier
Post by: bob3160 on February 11, 2019, 09:59:12 PM
Avast Premier won't run.  Avast Driver Updater and Avast Cleanup still ok.
I double click on icon or single click from taskbar (PC Windows 10) but only a blank white rectangle appears.
It has been running well for over six months but now seems corrupted. 
How can I fix this?
Are you using a VPN ??? If you are, it's a known problem that should be fixed soon.
Right now the fix is to uninstall the firewall portion of the product.
Title: Re: Avast Premier
Post by: schmidthouse on February 11, 2019, 10:03:52 PM
Avast Premier won't run.  Avast Driver Updater and Avast Cleanup still ok.
I double click on icon or single click from taskbar (PC Windows 10) but only a blank white rectangle appears.
It has been running well for over six months but now seems corrupted. 
How can I fix this?

This could be relevant/similar: https://forum.avast.com/index.php?topic=224848.msg1493168#msg1493168 (https://forum.avast.com/index.php?topic=224848.msg1493168#msg1493168)

There are similar reports of this 'white screen' since December with some users including myself.,
Apparently there is a "deadlock" ocurring in the GUI for unknown (at this point) reasons. Avast is and has been working on the issue.