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Other => General Topics => Topic started by: turlak06 on February 12, 2019, 08:30:30 PM

Title: Wanna get money back but have some problems
Post by: turlak06 on February 12, 2019, 08:30:30 PM

Hello, I have problem with my avast account.
I have no access to that pc where avast product was bought, because I have new one and I forget to cancel automatic renewal and I got a message from my bank that this product was bought. My sister has an access to this pc. But this license has no @mail so I didn't get a message with product id or order id(you know). What can I do to get my money back?

Title: Re: Wanna get money back but have some problems
Post by: Pondus on February 12, 2019, 08:50:18 PM

Orders, Renewals, and Refunds - FAQs  >>  https://support.avast.com/en-eu/article/Order-Renew-Refund-FAQ

Title: Re: Wanna get money back but have some problems
Post by: turlak06 on February 12, 2019, 09:02:09 PM

It won't help because I have no messages on my email.

Title: Re: Wanna get money back but have some problems
Post by: bob3160 on February 12, 2019, 09:36:36 PM

Contact Sales: https://support.avast.com/en-us/contact/enter/