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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: chrisnav on February 13, 2019, 12:14:57 PM

Title: following the update of avast premium. The secureline VPN did not resettle.
Post by: chrisnav on February 13, 2019, 12:14:57 PM

Hello everyone,

Today, following the update of avast premium.

 The secureline VPN did not resettle.

I cleaned up the browsing data and registry of my computer with avast cleanup.

I restarted my PC several times (the installation failed, see the "attachment N ° 1"), I tried to reinstall avast secure line with an online download, it does not work (message d installation error impossible, see attachment no. 2).

I suspect retrograde attacks MITM that prevents the installation of VPN securline.

My problem is present on 2 computers.

Thank you in advance for your help, in view of the urgency of the situation my license ends in April 2019.

Cdt

Title: Re: following the update of avast premium. The secureline VPN did not resettle.
Post by: mchain on February 14, 2019, 02:43:37 AM

Try to install the standalone version of Avast SecureLine VPN installer:  https://support.avast.com/en-us/article/Install-SecureLine-VPN (https://support.avast.com/en-us/article/Install-SecureLine-VPN)

See:  https://forum.avast.com/index.php?topic=225255.0 (https://forum.avast.com/index.php?topic=225255.0)

[EDIT:]  No attachments are visible or seen.

Title: Re: following the update of avast premium. The secureline VPN did not resettle.
Post by: shireen1 on February 16, 2019, 09:00:16 PM

Hi! I cant find the VPN button in the new software update. How do I get to that? I have paid for the VPN in my program, and would like to get value for money if I am supposed to have it. Please advise

Title: Re: following the update of avast premium. The secureline VPN did not resettle.
Post by: Asyn on February 16, 2019, 09:20:15 PM

Quote from: shireen1 on February 16, 2019, 09:00:16 PM

Hi! I cant find the VPN button in the new software update. How do I get to that? I have paid for the VPN in my program, and would like to get value for money if I am supposed to have it. Please advise

Hi, you need to install the standalone version of SecureLine.
https://files.avast.com/tools/secureline/avast_secureline_setup.exe
From the changelog: SecureLine VPN component won't be part of AV. User will be offered to install standalone VPN client independent from AV (staged release not for all users now)