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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: DFlannery on January 12, 2004, 03:06:52 AM

Title: Password prompt
Post by: DFlannery on January 12, 2004, 03:06:52 AM

I have installed and used avast! 4 Home today for the first time with good success, finding 13 viruses that were missed by Trend, and blocking one virus-infected inbound e-mail.  However, this evening when I try to select the "On-Access Protection Control" or try to exit, I am prompted for a password.  I do not remember entering a password at all today.  How can I regain control of avast?

Title: Re:Password prompt
Post by: Culpeper on January 12, 2004, 04:38:17 AM

Try right clicking on the Avast blue ball and select set/change password.  Leave it blank.  Keeps us posted because this has come up before only the other person never let us know if it was resolved or not.  It's possible that you may need to do an uninstall and install.

Title: Re:Password prompt
Post by: DFlannery on January 12, 2004, 10:39:44 AM

I tried leaving the old and new password fields blank, and also just entering a new password.  Neither attempt worked - I get an error dialog that says "You didn't enter correct password".

If no one has any more suggestions, I'll try the un/re-install, but I worry about hitting the same problem again, as I don't know how it happened this time.

Thanks!

Title: Re:Password prompt
Post by: Vlk on January 12, 2004, 10:45:09 AM

What operating system are you using?

It's quite likely that mere reboot would help to remedy this situation...

Title: Re:Password prompt
Post by: DFlannery on January 12, 2004, 11:09:32 AM

I am running Windows XP Professional SP 1.  Let me know if you need additional environmental information.

After a reboot, I do not get the password prompt.  The control panel dialog comes up without prompting as it did after I first installed.  Similarly, I am able to use the menu of the tray icon to stop on-access scanning (first time I've tried this).

So, I have a "reboot workaround".  I am curious if finding the viruses (that Trend didn't find - again, good job)  caused the on-access scanner to require a password.

Thanks.

Title: Re:Password prompt
Post by: Vlk on January 12, 2004, 11:16:35 AM

Quote

I am curious if finding the viruses (that Trend didn't find - again, good job)  caused the on-access scanner to require a password.

No, not really. ;) Rather a bug in avast (very very very rarely occuring though).

Quote

So, I have a "reboot workaround".

An easier (and much faster) one would be to just restart the "avast! antivirus" service (Control Panel -> Administrative Tools -> Services).

Thanks
Vlk