Avast WEBforum

Avast Products => Avast Online Security (browser extension) => Topic started by: vadimzapeka on February 15, 2019, 12:45:33 PM

Title: False Response Avast Online Security (browser extension) (18.4.159)
Post by: vadimzapeka on February 15, 2019, 12:45:33 PM
Hello,
Starting today (February 14, 2019), your Avast Online Security product (browser extension) (18.4.159) has included our information resource https://vkursi.pro/ in the Phishing database. In confirmation of the fact that it is not such as sending links to the tests:

https://app.webinspector.com/public/reports/91400057?cache=true
https://www.urlvoid.com/scan/vkursi.pro/
https://www.virustotal.com/ru/url/b9b13d1e6a1c70ffdd10481bbe6964585a59e39f169cc31d6e4a328d912ee84f/analysis/1550151648/
https://sitecheck.sucuri.net/results/https/vkursi.pro
https://zulu.zscaler.com/report/b68f95f3-f0b3-41bb-a852-2ae4e0a90c6d

The service address of the site to which the https://vkursi-main.azurewebsites.net is redirected (where the resource is also clean is available, which is confirmed by checking with the same False Response Avast Online Security (browser extension)).

At the moment, our resource uses 300,000 users throughout Ukraine, including for a fee. The actions of your product to include the Vkursi service in the database of phishing resources carries great reputational risks for our company. If this issue is not resolved soon we will be forced to resort to protecting our legal rights. From today, please consider this request as an official appeal.

Original text: https://forum.avast.com/?topic=225325.0
Title: Re: False Response Avast Online Security (browser extension) (18.4.159)
Post by: Asyn on February 15, 2019, 12:59:01 PM
-> https://sitecheck.sucuri.net/results/https/vkursi.pro
-> https://zulu.zscaler.com/report/b68f95f3-f0b3-41bb-a852-2ae4e0a90c6d

You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
Title: Re: False Response Avast Online Security (browser extension) (18.4.159)
Post by: vadimzapeka on February 15, 2019, 05:19:37 PM
Both resources show a high level of protection.

Suspicious: http://www.threatexpert.com/report.aspx?md5=3dc0d29ecb2376b320c15e2ae3e20d42
-This link does not work, and does not show the overgrown file.
Title: Re: False Response Avast Online Security (browser extension) (18.4.159)
Post by: vadimzapeka on February 15, 2019, 05:53:11 PM
And why then for example resource https://opendatabot.ua/

Which has the same ratings is not dangerous?

https://sitecheck.sucuri.net/results/https/opendatabot.ua
https://zulu.zscaler.com/submission/a0a41ff5-e899-479c-8d55-7a102f544cdf
Title: Re: False Response Avast Online Security (browser extension) (18.4.159)
Post by: vadimzapeka on February 16, 2019, 08:51:43 AM
A day has passed since the appeal: https://www.avast.com/false-positive-file-form.php
Nobody responds to the request and customer confidence. Every day we lose money.You will bear responsibility for it.
Title: Re: False Response Avast Online Security (browser extension) (18.4.159)
Post by: bauerj on February 18, 2019, 08:42:13 AM
Hi,
detection causing your domain being not accessible was disabled. It should be okay now. We are sorry for any inconvenience you may have experienced.
Jirka