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Consumer Products => Avast Account (my.avast.com) => Topic started by: theinstephan on February 16, 2019, 06:50:29 PM

Title: my.avast not showing any device // got 3 premier and also other licence
Post by: theinstephan on February 16, 2019, 06:50:29 PM
Hi,

I have got multiple licence for Avast Premier, CleanUp, etc. but none is shown @ my.avast page.
Even the 3 PC currently running Premier don´t show up @ my.avast page.
When I look into the different Programms itself the licence is there.
Wanted to install on a 4th device, but suggested Free Version instead of Premier.

Suggestions other than reinstall? Don´t trust to do so, because on my.avast no licence is shown... don´t wana loose already working ones.
Also got Passwords running, would be a pain in the a**.

Best regards
Title: Re: my.avast not showing any device // got 3 premier and also other licence
Post by: Asyn on February 16, 2019, 07:10:29 PM
Did you buy from Avast directly or from a reseller..?
Title: Re: my.avast not showing any device // got 3 premier and also other licence
Post by: theinstephan on February 17, 2019, 04:10:45 PM
Did not buy from a reseller, years ago as my older system got infected althrougt i had Kaspersky running, after i made new clean win installation, i switched to Avast.
In the beginning i only had the free version, over the years i upgraded througt the programm itself and also got more licences for any other systems i own.
So i have only got digital content licence no physical discs.

The Problem solved itself, now my Avast Account is showing again my devices and licences.

Thanks anyway
Title: Re: my.avast not showing any device // got 3 premier and also other licence
Post by: bob3160 on February 17, 2019, 08:52:39 PM
Avast doesn't use or distribute "discs".
Title: Re: my.avast not showing any device // got 3 premier and also other licence
Post by: Asyn on February 18, 2019, 06:08:28 AM
Quote from: theinstephan on February 17, 2019, 04:10:45 PM
The Problem solved itself, now my Avast Account is showing again my devices and licences.

Thanks anyway
NP, thanks for the feedback.
Title: Re: my.avast not showing any device // got 3 premier and also other licence
Post by: chris.. on February 18, 2019, 11:03:12 AM
Quote from: theinstephan on February 17, 2019, 04:10:45 PM
The Problem solved itself, now my Avast Account is showing again my devices and licences.
For your 4th device (free av) too ?
Quote
Wanted to install on a 4th device, but suggested Free Version instead of Premier.
If so, how did you manage to have "avast free" appear on your my.avast.com account?
Is that according to my edit2 posted on this subject (https://forum.avast.com/index.php?topic=224339.msg1495166#msg1495166) that I haven't really tested myself ?

I remind  that for me too my 3 devices protected by an AIS license had not appeared in my avast account for months, but that I was able to have them reappear now by downloading the (particular) online installer that allows you to pair the licenses to the avast account.