Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Android => Topic started by: Charles336 on February 21, 2019, 03:46:34 AM

Title: Cancelation of trial subscription
Post by: Charles336 on February 21, 2019, 03:46:34 AM
I had a problem with my subscription ,, and, when trying to fix, accidentally purchased a trial subscription.  I do not like the yearly subscription I am having problems with.  My pay pal account was charged without going to PayPal.  You sorry website will not connect to the unsubscribe page.  I DOT Ned or want any more the I bought a few months back.  I do not want or agree to any other purchase.  Either cancel the trial subscription or refund my money IMMEDIATELY!  Anyone know what to do?
Title: Re: Cancelation of trial subscription
Post by: Asyn on February 21, 2019, 05:50:26 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: Cancelation of trial subscription
Post by: alex902 on June 18, 2019, 02:24:17 PM
I have the same problem. I'm at the end off a free trial, want to unsubscribe and none off there links are working.
Title: Re: Cancelation of trial subscription
Post by: alex902 on June 18, 2019, 03:09:35 PM
Can anybody help? I called four times to two different numbers. Two times they hung up the phone, then they said to contact my bank. Last phonecall they said a technician is gonna call me back in one hour. Tha's like four hours ago. Pleas help. I've got until tomorrow before they gonna take money from my acount.
I've received two mails with the option to cancel the automatic renewal and none off the things they propose works. It's like its made like that on purpose. When I fill in there contactoption it keeps saying some field is empty, wich is not.
Give me something pleas. Don't feel like calling Apu again on the other side off the world.
Title: Re: Cancelation of trial subscription
Post by: Asyn on June 18, 2019, 03:11:57 PM
Contact support: https://support.avast.com/contact
Title: Re: Cancelation of trial subscription
Post by: alex902 on June 18, 2019, 03:23:40 PM
Nope, doesn't work. Always say there's something missing. Tried it even in other languages. It will not send.
Title: Re: Cancelation of trial subscription
Post by: Asyn on June 18, 2019, 03:54:25 PM
What exactly is missing..?
Title: Re: Cancelation of trial subscription
Post by: alex902 on June 18, 2019, 05:19:11 PM
They don't say. The button submit don't go. Gives message there are empty fields.
Title: Re: Cancelation of trial subscription
Post by: Asyn on June 18, 2019, 05:49:02 PM
Try another browser.
Title: Re: Cancelation of trial subscription
Post by: BWhit on June 18, 2019, 06:20:40 PM
Hi alex902,

I have cancelled the auto-renewal subscription for your trial Avast Multidevice VPN license under the Hotmail email address now, and you will not be automatically charged for any paid subscription in relation to this license. I have requested an email confirming this from our distributor (Digital River), which you should receive today. You can continue to use the trial until it expires on Jun/24/2019.

As regards the errors you were seeing when trying to submit the contact form, can I ask you to take a screenshot of the page so that we can investigate further? If you're not sure how to take a screenshot, please take a look at this guide: https://support.avast.com/en-ww/article/Create-screenshot (https://support.avast.com/en-ww/article/Create-screenshot)
Title: Re: Cancelation of trial subscription
Post by: alex902 on June 18, 2019, 07:36:13 PM
Thank you verry much. I allready received an email.
Title: Re: Cancelation of trial subscription
Post by: alex902 on June 18, 2019, 07:40:44 PM
Is it possible you can also for my avast cleanup premium. It is the same problem. I'm not really using it.
Bestelnummer: 49207545700
Title: Re: Cancelation of trial subscription
Post by: BWhit on June 19, 2019, 10:37:09 AM
Hi Alex902,

I have cancelled the auto-renewal for your Cleanup Premium license for you now as well. Again, I have requested an email confirming this from our distributor (Digital River), which you should receive today.
Title: Re: Cancelation of trial subscription
Post by: alex902 on June 20, 2019, 09:07:29 AM
super!!!