Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: Martin Alejandro on February 22, 2019, 06:57:08 PM

Title: Unwanted payment
Post by: Martin Alejandro on February 22, 2019, 06:57:08 PM

Hello

I just created an account because i saw a payment in my bank account of this antivirus, but the problem is that i have never installed this in any of my devices.

I wrote an email by the "solitud de reembolso" form, but i still dont have any answer.

If you can help me or i will call my lawyer, because i feel like i am being robbed.

Thank you

Title: Re: Unwanted payment
Post by: Asyn on February 23, 2019, 05:15:09 AM

Be patient, a refund can take up to 7 business days. Also, don't submit multiple tickets (FIFO).