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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: bmb4jc on February 23, 2019, 06:52:08 AM

Title: Avast Internet Security 19.1.2360 - application update fails
Post by: bmb4jc on February 23, 2019, 06:52:08 AM

Hello, I am having a problem with the above version's application update failing. The virus definitions will update, but not the application update fails. The error says "something went wrong, and the update failed. Please try again."
I am running Windows 7 Home Premium SP1, on a Toshiba Satellite A665, 64 bit OS.
I did not have this problem with the previous version.
I tried going into the Troubleshooting and Repair App, restarted and it did not work.
Using Opera 58.0.3135.68 which is the latest stable version.
Any ideas what to do besides uninstall and clean install?

Title: Re: Avast Internet Security 19.1.2360 - application update fails
Post by: Asyn on February 23, 2019, 07:04:02 AM

1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Avast Internet Security 19.1.2360 - application update fails
Post by: bmb4jc on February 23, 2019, 07:18:16 AM

Thank you for your response. I was hoping maybe someone has had the same problem and perhaps fix it without going to all that trouble.

Title: Re: Avast Internet Security 19.1.2360 - application update fails
Post by: Asyn on February 23, 2019, 07:19:57 AM

You're welcome.

Title: Re: Avast Internet Security 19.1.2360 - application update fails
Post by: bmb4jc on February 26, 2019, 03:22:24 AM

Has anyone else had this update problem with the :"application update" failing while the "virus definitions" successfully updates?

Title: Re: Avast Internet Security 19.1.2360 - application update fails
Post by: DavidR on February 26, 2019, 11:29:17 AM

There is a new program update, see https://forum.avast.com/index.php?topic=225096.0 (https://forum.avast.com/index.php?topic=225096.0) you may be able to download the full off-line installation file to get the latest version, 19.2.2364.