Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: grabowskibruce on February 26, 2019, 10:48:39 PM
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Hello, and my thanks in advance,
Computer with windows 7 running Zone Alarm firewall and antivirus.
I tried free Avast antivirus. I turned off Zone alarm except for the firewall. When I went online, I couldn't access the internet. I uninstalled Avast using the Avast uninstaller. Still no web access. Some details:
I tried Firefox and Opera. With Opera I can access google search page and nothing else. With Firefox I get nothing. When I run the computer in safe mode with network, both browsers work fine.
I have a program called hexographer, both java and no java versions. When I am connected to the internet, but no browser open, this program won't open. Task Manager shows it is running, but I have no access to it. When I disconnect from the modem, the program opens and works fine.
I have A/B 11 times, and it happens each time.
After I uninstalled, I found many small Avast files in C:\windows\winsxs\manifest that I manually deleted. No change.
Any suggestions on how to get access to the web?
Bruce G.
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Avast free doesn't contain a firewall. You can try using their removal tool.
https://www.avast.com/en-us/uninstall-utility
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ZoneAlarm Firewall and Antivirus program?
Uninstall both if you intend to use Avast Antivirus Free: https://support.avast.com/en-ww/article/11/#artTitle (https://support.avast.com/en-ww/article/11/#artTitle)
Uninstall.
Reboot.
Built-in Windows 7 Firewall is good to use as is. Removing and uninstalling ZoneAlarm Firewall should restore Internet access.
Remove any/all other antivirus programs that were once installed or came with your system when new: Use link provided above.
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Thank you for your responses.
I used the Avast uninstall tool in safemode.
I reinstalled drivers, and now have web access.
Problem solved.
Bruce