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Avast Products => Avast Mobile Apps => Topic started by: evahesounova on March 03, 2019, 02:42:39 PM

Title: AVAST waking up my phone very often!
Post by: evahesounova on March 03, 2019, 02:42:39 PM
Hello AVAST team.

I would like to ask, why AVAST wake my phone up  many times a day?
Display turn on and phone do nothing, only AVAST message is shown, that you care about me...Perfect  >:(
Can you tell me how can I solve it? It happen even the night.
It make me angry and I am going to uninstal if it will not solve it.

I have Huawei Mate 8, Android 7.

Thanks for your answer
E.

Title: Re: AVAST waking up my phone very often!
Post by: Tereza V. on March 03, 2019, 07:11:58 PM
Hi eva, what is your Avast Mobile Security app version?
What you are describing was a bug related to Huawei and Honor devices, it has been fixed since version 6.15.
Title: Re: AVAST waking up my phone very often!
Post by: Tereza V. on July 12, 2019, 11:14:38 PM
Are you sure it is caused by Avast Mobile Security? The permanent notification is not related to installed apps.
Title: Re: AVAST waking up my phone very often!
Post by: Demitasse on July 18, 2019, 09:57:33 AM
Avast on my Galaxy S8 device also regularly requests scan after I install some software from Apknite, this is mostly installed directly with the apk file, not through Google Play. Is this worrying?
Title: Re: AVAST waking up my phone very often!
Post by: Tereza V. on July 23, 2019, 07:56:31 AM
Hi, it's caused by a battery saver that your device uses. With Android 9, when our app is restarted, the system displays a notification, which lights the screen up. If the app continuously ran in the background, it would not happen.

Try this:

- make it possible for the app to run in the background (whitelist our app from battery saver)
- go to notifications settings, choose Avast Mobile Security, and switch "Sticky notification'"jdou do nastavení notifikací, vyberou AMS, tap "Sticky notification" and set its "Importance" to "Low".
Title: Re: AVAST waking up my phone very often!
Post by: josephstall.lone on July 25, 2019, 08:27:14 AM
Try to update to the newest version. A slight bug is there in Huawei phones but it can be fixed on a later update.