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Other => General Topics => Topic started by: kerr.jnr on March 03, 2019, 09:48:31 PM

Title: Unable to Send For Analysis
Post by: kerr.jnr on March 03, 2019, 09:48:31 PM

Getting an error "Something went wrong, please try again later." when I try to send a file for analysis from the virus chest, refer to attached screenshot.

Title: Re: Unable to Send For Analysis
Post by: BWhit on March 04, 2019, 12:27:57 PM

Hi kerr.jnr,

I'm sorry for the error message that you are seeing - it is likely due to the application not being able to connect to our servers for some reason.

In order to get the file to our Virus Lab specialists, can I ask you to extract/restore the file from the Virus Chest and then report the file as a false positive (and upload a copy of it for analysis) using this form: https://www.avast.com/false-positive-file-form.php (https://www.avast.com/false-positive-file-form.php)

To extract the file, please open Virus Chest > click the "..." icon to the right of the file listed in the Virus Chest > click "Extract" > choose a location to save the file.