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Business Products => Avast Business => Avast CloudCare Direct Customers => Topic started by: ddavis01 on March 07, 2019, 07:25:42 PM

Title: CloudCare Console (web) will not successfully copy a policy
Post by: ddavis01 on March 07, 2019, 07:25:42 PM
If I add a new policy, and "Add Policy Using Settings from: <existing policy>", It does create a copy, However, all the settings are default, and nothing in the policy copies over.  This has been going on for about 2 months.

I have tried all of the policies we have, including the "Default Policy Template", provided in the beginning from Avast.  None copy successfully.  So far, no help from Avast, other than a "Known Bug" response.

Any ideas or help?
Title: Re: CloudCare Console (web) will not successfully copy a policy
Post by: meechmeech on May 08, 2019, 11:24:21 PM
A little late with this response :o but just as information: you would have better luck asking in the CloudCare Communit forum https://community.cloudcare.avg.com/ (https://community.cloudcare.avg.com/). You can get there after logging into the CloudCare portal and clicking the Avast Community link in the header.
Title: Re: CloudCare Console (web) will not successfully copy a policy
Post by: mickey.b on May 09, 2019, 05:33:24 PM
If I add a new policy, and "Add Policy Using Settings from: <existing policy>", It does create a copy, However, all the settings are default, and nothing in the policy copies over.  This has been going on for about 2 months.
I have tried all of the policies we have, including the "Default Policy Template", provided in the beginning from Avast.  None copy successfully.  So far, no help from Avast, other than a "Known Bug" response.
Any ideas or help?

Did the Business support technician give you a ticket number for this known bug? If not, have you submitted a case at https://www.avast.com/business-support-contact (https://www.avast.com/business-support-contact) yet?