Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ljburnham82 on March 19, 2019, 02:00:58 AM

Title: Arrrgh! How the hell do I leave!!!
Post by: ljburnham82 on March 19, 2019, 02:00:58 AM

I tried out the Avast Cleanup premium free trial! I am now being given the runaround trying to unsubscribe! You shouldn't make it this difficult to unsub! It's criminal! I just want to leave and go bac to me free subscription but have never had an order email from avast to my registered email and furthermore I can't request an order ID cause it keeps asking for the last 4 digits of my credit card but I think I signed up via paypal!

My reason for wanting to leave is I only have a crappy netbook with a Celeron processor and 2GB of RAM and honestly it is so slow its unusable since upgrading to AVAST premium!

Please somebody help! Why is it so hard to unsubscribe from this!

Title: Re: Arrrgh! How the hell do I leave!!!
Post by: DavidR on March 19, 2019, 02:29:48 AM

I would suggest posting this in the Avast Cleanup (former GrimeFighter) (https://forum.avast.com/index.php?board=63.0) forum

Title: Re: Arrrgh! How the hell do I leave!!!
Post by: BWhit on March 19, 2019, 12:21:46 PM

Hi ljburnham82,

I'm sorry that you were having issues trying to unsubscribe. Although you registered the trial under the same email address as you have signed up to this forum with, the "shipping" email was set to a very different email address, which was the email address that confirmation emails etc. were sent to (including instructions of how to unsubscribe).

I have cancelled the auto-renewal subscription for your trial product now, and you will not be automatically charged for any paid subscription in relation to this license. I have requested emails confirming this from our distributor (Digital River) to be sent to both email addresses, which you should receive today. You can continue to use the trial until it expires on Apr/15/2019.