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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jamesvaul on August 03, 2006, 05:40:33 PM

Title: strange rectangles with words like "task manager" "copy" remains on top Windows
Post by: jamesvaul on August 03, 2006, 05:40:33 PM
Since I've installed Avast 4.7, I see randomly strange rectangles with words like "task manager" (if I opened the task manager) "copy" (if I copied something by context menus) remains on top of all Windows and also when I log-off I still see these rectangles in the logon screen.
I use a limited user account under Windows XP SP2 (I don't know if this is matter)
Why this happens?
I also noticed that the log viewer doesn't start from the Avast context menu system tray (I see the process ashLogV.exe in the task manager but I can't see the window)

(http://imageshack.ath.cx/images/bug2.PNG)
(http://imageshack.ath.cx/images/bug.PNG)
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Lisandro on August 03, 2006, 11:39:52 PM
This is not avast related...
When I had this in the past I could notice that when your CPU is stressed (high use) the video could have a poor refresh rate.
If you boot (maybe logon, but sometimes it does not work) completely, the problem will be solved...

How many video memory do you have?  8)
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on August 04, 2006, 09:22:48 AM
This is not avast related...

That's not true!!!!!!!!!!!!!!!!
It's an Avast bug!. I'm pretty sure. If I uninstall it everything is Ok, if I install it I get this graphic bugs.
And this is not a refresh problem, but it's an avast bug!!!

I found the steps to reproduce this bug:
1. start avast Log viewer from avast tray icon context menu (and Log viewer process starts but window is NOT VISIBLE due a bug!)
2. right click on the desktop or on your internet browser or where you want to show any window context menu and select  an item (for example "copy") or select the "task manager" using the context menu
3. you'll see these rectangles "copy" or "task manager"
So this graphic bug is triggered by the Log viewer

 >:( >:( >:( >:( >:(
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: alanrf on August 04, 2006, 09:53:14 AM
While I do not suggest your problem is not real it is not easily reproduced.

I just created a limited account on my (XP SP2) system.  When I log on to the limited account and I display the avast log viewer it displays just the same way it does for an administrator account.

Displaying the task manager or using the copy function does not leave any residual boxes in my limited account.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on August 04, 2006, 10:02:48 AM
While I do not suggest your problem is not real it is not easily reproduced.

I just created a limited account on my (XP SP2) system.  When I log on to the limited account and I display the avast log viewer it displays just the same way it does for an administrator account.

Displaying the task manager or using the copy function does not leave any residual boxes in my limited account.


right now I've tested this bug under the administrator account and I've this bug also here (log viewer is not showed and graphic rectangles after that)
My avast configuration is this:
1. I haven't installed the Avast skin support
2. I have installed only the 4 modules you see in the screenshot

I also see in this forum another user had this bug: http://forum.avast.com/index.php?topic=22392.0

If I kill the avast log viewer process then I'm able to start it again from the avast system tray icon context menu and see it.

(http://imageshack.ath.cx/images/bug3a.PNG)
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: alanrf on August 04, 2006, 10:52:32 AM
I notice in your screenshots that your browser display looks rather unlike any I'm familiar with (forgive me), it appears to show an IE logo but with some form of custom skin.  Can you advise the browser you are using?

Also just want to be clear when you say you "I haven't installed the skin support" are you just saying that you have the "skin" boxes unchecked in the Common section of the Program Settings?

Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on August 04, 2006, 10:55:40 AM
Also just want to be clear when you say you "I haven't installed the skin support" are you just saying that you have the "skin" boxes unchecked in the Common section of the Program Settings?

I meant Avast Skin support! During Avast installation you're able to install or not install the avast skins!
And by the way this happens also with windows xp classic theme and the browser doesn't matter because this rectangles appear on every windows and also if I don't open IE.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: alanrf on August 04, 2006, 12:07:16 PM
Sorry, it has been a couple of months since I last installed avast on a new system and then I used the "typical" install.

I just uninstalled avast on this system and performed a custom install (as I assume you have) without skin support and with just the providers you show in your screen capture.

I then created again a limited account. 

Unfortunately, the log viewer works perfectly well with both administrator and limited accounts and in neither type of account are the "rectangles" for the task manager or copy functions left on the screen. 

I hope that the avast team has greater success in recreating the problem you are seeing. 
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Lisandro on August 04, 2006, 01:44:21 PM
I notice in your screenshots that your browser display looks rather unlike any I'm familiar with (forgive me), it appears to show an IE logo but with some form of custom skin.  Can you advise the browser you are using?
Isn't it just IE 7 ?

James, there is no need to be angry... at least, I've just posted my experience. I had (and have from time to time, not that frequently) this problem too. I'm just saying that, for me, it's a resource and video memory management and not avast (directly) related. Maybe if avast is using that many resources (scanning, for instance) it could let you in this situation.  8)
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Eddy on August 08, 2006, 09:01:27 AM
I've tried to reproduce this on 8 different systems.
None of them had any problem.
Looks like this is caused by something else that is installed on that system.
eg: XP theme managers are known to cause display problems.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on August 08, 2006, 09:21:13 AM
Looks like this is caused by something else that is installed on that system.
eg: XP theme managers are known to cause display problems.

No. It's avast!. I haven't a theme manager (and please don't say stupidities because I've never seen a xp theme causing a display problem!!!! and this is not a display problem but it's a bug!).
This bug is triggered only after I opened a module i.e the "avast! logviewer" from the avast context menu (and sometimes with "Start avast! antivirus") and the first time I click on it the module window is not showed but the process is listed in task manager. If I don't open the modules from the avast context menu then no rectangles will appear, so it's an avast! bug.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: igor on August 08, 2006, 09:37:31 AM
In my opinion, it's simply a problem with graphic adapter drivers - I've seen this a few times already. On the other hand, not showing of avast! windows is also something I've already seen - and the problem was due to a program called "Icon packager" (some theme manager, IIRC).

Anyway, try to check if you have the latest version of graphic card drivers installed.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on August 08, 2006, 09:41:37 AM
In my opinion, it's simply a problem with graphic adapter drivers - I've seen this a few times already.

you wrong! This happens only as I explained and after I've installed avast!. If it were a problem of drivers the rectangles would always appear, while they only appear when I make to start a module of avast from the avast context menu
 
Quote
On the other hand, not showing of avast! windows is also something I've already seen - and the problem was due to a program called "Icon packager" (some theme manager, IIRC).

I don't have it, I don't have theme manager, I don't have IIRC.

Quote
Anyway, try to check if you have the latest version of graphic card drivers installed.

I have the latest ATI Catalyst drivers. And it's an avast! bug!!!!

Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Eddy on August 08, 2006, 09:41:51 AM
Quote
(and please don't say stupidities because I've never seen a xp theme causing a display problem!!!! and this is not a display problem but it's a bug!).
I bet that I have seen much more than you in the 25 years I am working with computers, and having 2 IT stores
Don't call people or things stupid just because you don't have enough knowledge about things.

Since I never heard anyone else with this problem (at least it wasn't caused by avast), it is likely your system that is one way or another in error. If you like it or not, that is a fact.

You also have clearly told that it happens when doing things while avast is openend. This means it is not only avast doing this.

Already checked for newer display drivers?
Already checked the XP's log files?
Already checked avast's log file?
Already created a list of running applications/processes when this problem appears? < good way to find a course.
Disabled all not essential applications/processes to see if it makes a difference?


The catalyst manager is known to give problems. I suggest you remove/disable it and see if it makes a difference.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: alanrf on August 08, 2006, 09:44:28 AM
jamesvaul

In case it is not clear to you you are in a public forum, apparently seeking the assistance of other members of the forum. 

Your comments seem to indicate that you already believe yourself way more intelligent than those seeking to assist you.

If you wish to receive help then please respond in the way you would want to be treated in a social discourse.  If you wish to continue to be offensive then please continue in the splendid isolation you will deserve.

Eddy (and I) have made the effort and tried to reproduce your problem - unfortunately we have not been able to do so.  Earlier I asked another avast user, who appears to experience similar problems to you, to review your thread.  If we can establish that you are not alone with this issue we almost certainly have a better chance of determining the problem. 

We also have a better chance if you will continue to work with other members of the forum in the way of friends trying to help each other.   
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on August 08, 2006, 09:46:36 AM
The catalyst manager is known to give problems. I suggest you remove/disable it and see if it makes a difference.

Have you read what I've written????
You continue to say stupidities.... and I've only installed the ATI Catalyst drivers ONLY
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Eddy on August 08, 2006, 09:49:00 AM
Since you seem to know it all....

Amd since you are not respecting the rules of this webboard....

Well, with that attitude you better stay of the internet.
I doubt it if anyone here will even try to help you further.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on August 08, 2006, 09:55:46 AM
http://forum.avast.com/index.php?topic=22698.0
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: igor on August 08, 2006, 09:56:11 AM
Good luck.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: alanrf on August 08, 2006, 09:57:46 AM
jamesvaul

sadly, I also must conclude that you just wish to be insulting - indeed I feel that it would be best for you to be suspended from the forum to cool down.

I doubt that it will cause you any concern but I shall no longer consider it appropriate to attempt to assist any posts under this username.  If you stay around I hope that other forum members may be more forgiving.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: GeminiRose on August 14, 2006, 10:06:29 PM
Hi All!  I have this exact problem & it just showed up after an update but don't remember exact one.  It starts when I right click & try to start a scan.  It scans the memory, & states that it will now continue then nothing happens & I'm left with this strange blue rectangle thing that is what ever you have clicked on last. Like copy, start avast, cut whatever I restart, then it goes away until the next time I want to start it.  I just updated my graphics driver last nite, still happening, went into control panel, ad/remove & did a repair on avast & it worked wonderful for a couple of times, then boom here it came again.  I also uninstalled my firewall, then tried again, still got the rectangle leftover, then I uninstalled win patrol, still didn't work so don't know what else to do. I have pentium 4, XPhome, 2.80 GHz, 512  MB Ram 2.79 GHz  I also have Kerio Firewall, The avast home newest program offered, Spysweeper, Sp2 all updates are in, Win Patrol
I really think it has something to do with Avast but sure don't have an answer yet. I've never had a problem until just here lately. Hope someone has some answers.

GeminiRose
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: testy on August 14, 2006, 11:56:31 PM
What's going on here?  Lots of people are having the same crazy problem and we are all being told by the techs that its our graphics card or some other nonsense.  Sorry, If I remove Avast the problem goes away.  There are already several other posts about this same problem. 

http://forum.avast.com/index.php?topic=22669.0

This all started about a week or so ago. 
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Linuxrevolt on August 15, 2006, 04:08:22 AM
I'm having the EXACT same issue. I can't believe people are saying its not Avast. It started right after the Avast Update.


Same windows left on desktop and they won't go away till I reboot. Uninstalled Avast 4.7 after trying uninstalls, reinstalls, repairs, etc.

Keeping an eye on these threads to see if this is resolved since I paid for 2yrs of updates.

Also uninstalled and reinstalled all ATI drivers.

XP Home SP2
ATI 6.7
Avast Pro 4.7
Kerio 4.3

I didn't uninstall Kerio because everytime I uninstall Avast I don't have the issue with the blue text windows staying open.

I also could not open the Advanced User Interface when I tried to. It would scan memory and then nothing would happen after that.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: igor on August 15, 2006, 01:11:14 PM
I also could not open the Advanced User Interface when I tried to. It would scan memory and then nothing would happen after that.

Do you have any anti-spyware application installed?
What happens if you run ashEnhcd.exe from the avast! installation folder directly?
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Eddy on August 15, 2006, 01:16:12 PM
Quote
I didn't uninstall Kerio because everytime I uninstall Avast I don't have the issue with the blue text windows staying open.
I think you better give it a try.
Uninstall Kerio, leave avast installed.
It will at least give more information, which may help to narrow down the culprit.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: al968 on August 16, 2006, 06:05:31 PM
I've had this problem as well but I forgot how you take it out permenantly however I do remeber that if you right click on it it goes away. Just Google for the sollution.

MounierNetwork
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: al968 on September 06, 2006, 04:45:46 PM
Actually I did so research and the problem is indeed the ATI Graphics card which is not totaly up to date or only the catalist drivers are installed. If you want to resolve this problem you have to uninstall the catalist dirvers and any video card drivers and then run the windows hardware installer instead of using ATI's program to install the drivers. Then if you wish to install catalist install it after you installed the hardware with windows hardware manager.

Hope this help
And the problem is not avast but since I've had it I must agree that it looks like avast is involve and that when you uninstall it the problem goes away.

Please stay calm and reply if you have any more problems.


Al968
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: igor on September 09, 2006, 12:47:53 AM
So, it actually turned out to be a Kerio problem.
Anyway, you are welcome to test the new beta (http://forum.avast.com/index.php?topic=23424.msg193183#msg193183) with a workaround.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: al968 on September 09, 2006, 05:02:19 AM
Are you sure it was kerio ??
I had never had kerio and I experienced this problem :o
Maybe an other program ;)
Thanks for the download  :)
No signs of bugs.. Looking good ;D

Al968
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Lisandro on September 09, 2006, 05:06:21 AM
Are you sure it was kerio ??
I had never had kerio and I experienced this problem :o
I had, in the past. I've changed to Comodo firewall, since then the problem is 'solved'...
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: igor on September 09, 2006, 12:50:19 PM
Yes, quite sure. It's probably the HIPS module - not present in the free version of Kerio.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Umquad on September 10, 2006, 03:15:44 PM
For what it's worth, I have been having the same problem with exactly the same symptoms.  I do not have an ATI card and have never had Kerio installed.  It only (and always) occurs when I click on Avast systray context menu items, or on an Avast exe.  Right clicking, then left clicking the desktop will temporarily remove the lingering menu item image, but it continues to happen whenever any (not just Avast) menu item is selected, with only a reboot stopping it.  Menus display as very transparent - almost invisible - until you move the mouse around over the menu.  This has never started occurring at any other time other than when working with Avast.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Vlk on September 10, 2006, 03:28:00 PM
Are you using any other firewall then? Maybe it's just a Kerio rebrand...
BTW did you try installing the beta? If so, does it resolve the issue even in your case?


Thanks
Vlk
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Umquad on September 10, 2006, 06:26:23 PM
I have been using Ashampoo for the last few weeks and an older version of Sygate before that.  I'm sure I was having the problem while still using Sygate, but at the time was running scans now and then late at night, so the problem took care of itself when I shutdown afterwards.

I tried going to Comodo, but even though I'm fairly technical, I guess I'm not smart enough to handle it, because I can't even get connected to my ISP when I try to use it and it gives no indication what the problem might be, or even that there is a problem.

I saw the recommendation to try the beta, but wondered about stability.  I've learned over the years that "beta" has very different meaning to different developers.  This might be a good time to try it, because in trying to fix the problem by reinstalling Avast I ended up installing it in a different folder, so I had remnants left in several folders, with my firewall rules pointing to the wrong place, so Avast updates aren't working for me now.
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on October 13, 2006, 08:01:16 PM
Oh my god!!!
This bug is re-appeared right now in the latest avast! 4.7.892: I just opened the log viewer and tried to select the elements in order to exports them and  the elements selection didn't work!! I opened the task manager and closed it and the blue rectangle with word "task manager"remains on top of windows. So this bug is not completely resolved
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: igor on October 13, 2006, 08:24:52 PM
Do you use any firewall?
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: jamesvaul on October 13, 2006, 08:27:54 PM
Do you use any firewall?

Sunbelt Kerio Personal Firewall 4.3.268
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Lisandro on October 13, 2006, 09:07:33 PM
Sunbelt Kerio Personal Firewall 4.3.268
An old Kerio problem that *forced* me to go to Comodo  :P
Title: Re: strange rectangles with words like "task manager" "copy" remains on top Wind
Post by: Vlk on October 13, 2006, 09:14:31 PM
It is quite possible that the Log Viewer (unlike the main avast GUI or the Virus Chest) does not have the fix applied to it.