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Business Products => Avast Business => Topic started by: Dave328 on March 25, 2019, 04:02:19 PM

Title: Avast Business Antivirus - Exceptions
Post by: Dave328 on March 25, 2019, 04:02:19 PM

Hi,

I have a Avast Business Antivirus 18.8.2546 on my office PC, since this Friday (22 march). My exceptions are reset each 3/4hours.
Even I tried to turn off all agents for a while to avoid that problems they restart by them self.

As I am developing blockchain, I have some miners running. How to avoid to in quarantine zone every 3/4h ?

Thanks

Title: Re: Avast Business Antivirus - Exceptions
Post by: Dave328 on March 27, 2019, 01:36:16 PM

Hi, still stuck with this problem.

No idea?

Title: Re: Avast Business Antivirus - Exceptions
Post by: Asyn on March 27, 2019, 02:04:31 PM

-> https://support.avast.com/article/Threat-Lab-cryptomining-behavior-guideline

Title: Re: Avast Business Antivirus - Exceptions
Post by: Ghassen.hammami on March 28, 2019, 10:26:44 AM

Dear Dave328,

I suggest you submit a ticket from Avast Business Support website : https://www.avast.com/business-support-contact

Make sure you include :
• Full Name
• E-mail Address
• Name of the Product
• Screenshots of the software running on your device
• License number/key/file
• Or any order Reference numbers you may have
• Where you purchased Avast from

Additionally we will need some information from your computer to help us resolve this issue.
   • Step 1. We need your computers “Application” and “System” Event logs so please follow the instructions below:
   • Click “Start”
   • Click “Control Panel”
   • Double click “Administrative Tools”
   • Double click “Event Viewer”
   • Right click “Application”
   • Click “Save log file as”
   • Choose a folder to save the file such as "Desktop"
   • Type a name such as “Your Name Application”
   • Right click “System”
   • Click “Save log file as”
   • Choose a folder to save the file such as "Desktop"
   • Type a name such as “Your Name System”
Step 2. Please provide us with an msinfo output for analysis:
   • Press the "Windows key" on your keyboard and "R" in order to bring up the "Run" box
   • Type “msinfo32” (Without Quotes)
   • Click "OK"
   • Click "File" and "Save"
   • Choose "Desktop" and type a name in the "File name" box such as “System Info”
   • Now click "Save"

We will analyse the data and contact you with further information by email.

Best regards,

Ghassen Hammami
Avast for Business Technical Support

Title: Re: Avast Business Antivirus - Exceptions
Post by: .: Mac :. on April 06, 2019, 03:12:15 PM

Quote from: Dave328 on March 25, 2019, 04:02:19 PM

Hi,

I have a Avast Business Antivirus 18.8.2546 on my office PC, since this Friday (22 march). My exceptions are reset each 3/4hours.
Even I tried to turn off all agents for a while to avoid that problems they restart by them self.

As I am developing blockchain, I have some miners running. How to avoid to in quarantine zone every 3/4h ?

Thanks

Keep in mind, exceptions and other settings set on the client will be overwritten by the console. To make the change stick you must enter the exception in the business console (Cloud or On-Premise depending on your environment)