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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Simon234 on March 26, 2019, 12:42:07 PM

Title: Data Shredder stuck half way (Bug) (Edit)
Post by: Simon234 on March 26, 2019, 12:42:07 PM

Data Shredder's 'drive shredder' keeps getting stuck when wiping whole drives connected via usb regardless how they're connected. This has happened using a USB 3.0 sata drive dock 3 pass shredding a 2tb and 3tb hdd, a 250gb ssd and a 16gb 3.1 USB stick. I can also confirm that this is happening to hdd connected via sata to the mobo.

ccleaners drive wiper worked for the above devices so its software related.

This is on a new build. win10 pro, everything updated.

Title: Re: Data Shredder stuck on USB (bug report)
Post by: bob3160 on March 27, 2019, 10:40:22 PM

What version# of Windows 10 ???

Title: Re: Data Shredder stuck on USB (bug report)
Post by: igor on March 28, 2019, 11:01:11 PM

Where does it get stuck - in the beginning, in the middle, at the end? I mean, do you see the progress show some percentage?
So you selected "Driver Shredder" (and not File Shredder or Deleted Files Shredder), right? Did you change any settings of the shredder component?
I'm not sure if it can make any difference, but I assume all the drives were formatted as NTFS, correct?

Title: Re: Data Shredder stuck on USB (bug report)
Post by: Simon234 on April 02, 2019, 12:20:41 PM

with the larger drives normally between 30-40%, smaller drives around 50-60%

I've repaired the app via troubleshooter and manually reinstalled too.

windows version 1809

Title: Re: Data Shredder stuck half way (Bug) (Edit)
Post by: Simon234 on April 18, 2019, 02:21:57 PM

This has just happened again when shredding my backup drive that's sata wired to the mobo.