Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Pako7 on March 26, 2019, 03:56:25 PM

Title: It runs white
Post by: Pako7 on March 26, 2019, 03:56:25 PM

iv been trying to open Clean Up and it is just stuck at being white ...

Title: Re: It runs white
Post by: mchain on March 27, 2019, 04:50:21 AM

Not enough information.

Was it installed properly?  What version?  Did you upgrade?

Title: Re: It runs white
Post by: Pako7 on April 03, 2019, 07:31:50 PM

yes i did an upgrade ...i tried to uninstall and install again but but when  try to open it is stuck at being white

Title: Re: It runs white
Post by: Stellarman on April 04, 2019, 01:32:55 PM

Quote from: Pako7 on April 03, 2019, 07:31:50 PM

yes i did an upgrade ...i tried to uninstall and install again but but when  try to open it is stuck at being white

Hi,

this is definitely not an intended behavior and you are probably the first one who reported that with a new build.
Could you please send us logs from your machine so we can take a look at them.

You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Title: Re: It runs white
Post by: Pako7 on April 05, 2019, 07:33:33 PM

Ok sending right away

Title: Re: It runs white
Post by: Stellarman on April 09, 2019, 09:43:23 AM

Quote from: Pako7 on April 05, 2019, 07:33:33 PM

Ok sending right away

Hi,

could you please PM me the email address you have specified when you sent the logs as I am not able to find it among the others.

Thank you!

Title: Re: It runs white
Post by: Pako7 on April 09, 2019, 07:27:55 PM

yes sir