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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: lcfraser on March 26, 2019, 08:53:13 PM

Title: Second problem with Avast Premier -- PDF files will not save properly
Post by: lcfraser on March 26, 2019, 08:53:13 PM

My partner installed Avast three days ago and immediately started to have serious issues with it.  Apart from no longer being able to print from any computer on our network, now he has discovered that all of his PDF's (which are important documents) will no longer save properly.   

He opens a PDF form and tries to save it with another name (it is a form we re-use) it will not do that.

This is a major problem.  We have uninstalled AVAST, but the problems continue and we have no idea what to do. 

We need to get all trace of Avast off his computers so that he can stop spending his time on problems and get back to work.

Title: Re: Second problem with Avast Premier -- PDF files will not save properly
Post by: Pondus on March 26, 2019, 09:23:46 PM

Quote

We need to get all trace of Avast off his computers so that he can stop spending his time on problems and get back to work.

Using the Uninstall Utility for Avast Antivirus
https://support.avast.com/en-eu/article/Uninstall-Antivirus-Utility

Title: Re: Second problem with Avast Premier -- PDF files will not save properly
Post by: kwiq on March 27, 2019, 08:47:43 AM

Hi lcfraser,
the issue with printer might be connected to firewall - try to change profile.
To Pdf do you have Ransomware Shield component and if yes in which mode  it runs ?
https://support.avast.com/en-eu/article/Antivirus-Ransomware-Shield-FAQ