Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: freakfilter on April 06, 2019, 12:13:32 AM

Title: How to cancel clean up trial
Post by: freakfilter on April 06, 2019, 12:13:32 AM

Please help, I'm trying to cancel my trial before the paid subscription starts

Title: Re: How to cancel clean up trial
Post by: Pondus on April 06, 2019, 12:20:18 AM

Why does anyone start a trail that require giving your credit card info?

Title: Re: How to cancel clean up trial
Post by: bob3160 on April 06, 2019, 12:22:10 AM

Support > https://support.avast.com/contact

Title: Re: How to cancel clean up trial
Post by: freakfilter on April 06, 2019, 10:59:18 AM

Thanks   :)
I tried messaging there and the reply said I probably signed up with someone else and when I messaged the other organisation they said the same.

Is there an avast representative I could private message

Please let me know, thanks

Title: Re: How to cancel clean up trial
Post by: Asyn on April 06, 2019, 03:06:44 PM

-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)

Title: Re: How to cancel clean up trial
Post by: BWhit on April 08, 2019, 10:10:50 AM

Hi freakfilter,

I can confirm that the auto-renewal subscription for your trial Avast Cleanup license is cancelled, and you will not be automatically charged for a paid subscription. I have requested an email confirming the cancellation from our distributor (Digital River), which you should receive today. You can continue to use the trial until it expires next month.