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Avast Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Murugan N on April 08, 2019, 07:42:28 AM

Title: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 08, 2019, 07:42:28 AM
Hi Team,

I have installed avast and purchased Internet security licence

OS - Windows 10
Avast Version - 19.3.2369 (build 19.3.4241.445)
Virus Definition 190407-6

My company uses VPN for emails, VPN Client is Citrix - NetScaler Gateway

I have included Outlook.exe and the Vpn client location as well as the file in the exceptions

Still it doesnt work, IT WORKS ONLY IF I COMPLETELY DISABLE AVAST

Pls help me configure Avast settings and whitelist the necessary files

Thanks


Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Pondus on April 08, 2019, 07:50:24 AM
Is your avast firewall network profile in puplic or private mode?

Try private and reboot?


Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Pondus on April 08, 2019, 07:52:52 AM
Setting up Firewall Application Rules in Avast Antivirus
https://support.avast.com/en-eu/article/Antivirus-Firewall-Application-Rules

=================================================================

NOTE:The Network profiles control the settings which determine how strictly Firewall protects your PC.

Private: a lower level of security suitable for when your PC is connected to a trusted network such as your home or work network.
This profile enables better connectivity, and permits all communication within the network.

Public: a higher level of security suitable for when your PC is connected to a public network such as in a cafe or airport.
Because public networks present greater security risks, no incoming communication is permitted when this profile is set.

=================================================================



Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 08, 2019, 09:21:19 AM
No Luck, tried configuring firewall settings in Avast, Also tried disabling the firewall still doesnt connect.

It connects and works fine only if i disable the Avast Client completely 
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Asyn on April 08, 2019, 10:13:48 AM
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 08, 2019, 11:22:04 AM
Yes, tried "REPAIR APP".

Disabled Firewall - No Changes and still the outlook shows disconnected

Disabled Avast agent - Works perfectly fine

Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Asyn on April 08, 2019, 11:30:41 AM
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 08, 2019, 11:47:06 AM

Win10 - Version 1803 - OS Build - 17134.648
No Other security software installed - Again reiterating, Outlook works completely fine if Avast is disabled, I use Citrix VPN to connect to my work email
I have not used any other AV before

 
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Asyn on April 08, 2019, 11:49:44 AM
Follow instructions: https://support.avast.com/article/33/
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 08, 2019, 12:13:54 PM


Y9ADT

Pls use this File ID to analyse
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Asyn on April 08, 2019, 12:18:48 PM
Y9ADT
OK, I'll forward it.
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 09, 2019, 11:01:09 AM
Any update on this issue..? Thanks
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Asyn on April 09, 2019, 11:16:05 AM
Any update on this issue..? Thanks
I forwarded it yesterday, now it's up to the devs...
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Asyn on April 09, 2019, 04:48:08 PM
Update to the latest version (19.4.2374): https://forum.avast.com/index.php?topic=226462.0
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 09, 2019, 05:28:24 PM
I have updated to the latest version, Also configured avast firewall. Still outlook doesn't connect. It works fine completely only when Avast is completely disabled.
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 10, 2019, 01:23:23 PM
Tried uninstalling Avast too.. tried disabling firewall.. No use, it doesnt work until avast is completely disabled..
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Asyn on April 10, 2019, 01:37:10 PM
I have updated to the latest version, Also configured avast firewall. Still outlook doesn't connect. It works fine completely only when Avast is completely disabled.
I forwarded this info as well, but only the devs can give a valid answer...
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Murugan N on April 10, 2019, 02:51:22 PM
Is this the official support for premium members..? or only for Free users..?

I have purchased avast subscription and not a free user.
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Asyn on April 10, 2019, 02:53:27 PM
I have purchased avast subscription and not a free user.
Contact support: https://support.avast.com/contact
Title: Re: Microsoft Outlook doesn't connect if Avast is enabled
Post by: Vapor on April 12, 2019, 10:12:30 PM
Ahh....and I reported pretty much the same thing here: https://forum.avast.com/index.php?topic=226579.0