Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: Brenzel on April 09, 2019, 07:14:41 PM

Title: Avast SecureLine VPN Cancel Purchase
Post by: Brenzel on April 09, 2019, 07:14:41 PM
I accidentally bought the Avast SecureLine VPN for 3 years instead of the Premier Antivirus for 1 year. Is there any possible way I can refund the money? Or at least change my purchase to the antivirus one without having to waste more money? I'm just using my aunt's money to buy and I am too shy to ask for her to buy more for me.
Title: Re: Avast SecureLine VPN Cancel Purchase
Post by: Asyn on April 10, 2019, 07:50:51 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: Avast SecureLine VPN Cancel Purchase
Post by: BWhit on April 10, 2019, 10:22:33 AM
Hi Brenzel,

We would be able to resolve this for you (either by swapping the license or arranging a refund), but I cannot find any record of your purchase associated with the email address you have registered on this forum. Please follow the link that Asyn posted above, and click the "Contact us" button at the bottom to submit a support ticket (with the email address used at the time of purchase).