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Avast Products => Avast Mobile Apps => Avast Mobile Security for Android => Topic started by: vagelisk on April 11, 2019, 10:34:51 PM

Title: avast mobile security displays on my.avast device as unprotected
Post by: vagelisk on April 11, 2019, 10:34:51 PM
I've installed avast mobile security on a Samsung SM-T713 tablet, enabled antitheft and everything in the device is looking OK.

When I logon at my account at my.avast.com, it displays the device as unprotected, BUT all services and antitheft are green, and the device communicates with the server.

I see a message DEVICE UNPROTECTED but with no other explanation.

Do you have any idea?
Title: Re: avast mobile security displays on my.avast device as unprotected
Post by: Tereza V. on April 16, 2019, 01:50:36 PM
Hi, does the problem persist? We are working on it right now, there seems to be a problem in our backend, thanks for your patience.
Title: Re: avast mobile security displays on my.avast device as unprotected
Post by: vagelisk on September 10, 2019, 07:14:40 PM
AIS version 19.7.2388 (build 19.7.4674.526)
OS Windows 7 Pro 64
I'm using AIS for years
No other security product installed
Title: Re: avast mobile security displays on my.avast device as unprotected
Post by: Tereza V. on September 11, 2019, 11:18:13 AM
Hi, we are working on My Avast overhaul, so this kind of issues can occur.
Thanks for notifying us, we will keep working on it, hopefully fixing it soon.