Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: virtuoso on April 13, 2019, 11:15:39 PM

Title: incorrect ip detection??
Post by: virtuoso on April 13, 2019, 11:15:39 PM

I use a trial version of secure line vpn. made a location UK, but BBC4 website say - content available only for UK. What's the problem?

Title: Re: incorrect ip detection??
Post by: Asyn on April 13, 2019, 11:58:23 PM

Quote from: virtuoso on April 13, 2019, 11:15:39 PM

I use a trial version of secure line vpn. made a location UK, but BBC4 website say - content available only for UK. What's the problem?

-> https://forum.avast.com/index.php?topic=223205.msg1483304#msg1483304

Title: Re: incorrect ip detection??
Post by: virtuoso on April 19, 2019, 01:32:20 PM

I've tried that, but BBC still detect me as outside UK :(

Title: Re: incorrect ip detection??
Post by: BWhit on April 24, 2019, 12:45:48 PM

Hi virtuoso,

Can I check if you have a paid version of Avast Antivirus installed? If so, the issue may be being caused by Real Site (a component in paid versions of Avast). The BBC website can sometimes detect that you are attempting to access it from outside of the UK due to the way that Real Site prevents you from connecting to fake websites.

To resolve the issue, you need to add an exclusion for the BBC website. To do this:

• Please open the main Avast application > click "Menu" in the top right corner > click "Settings"
• Make sure that "General" is selected on the left hand side > click "Exceptions" in the middle column
• Click the "Add Exception" button
• Type/paste in dns://*.bbc.co.uk* and click "Add Exception"
• Restart your computer

Title: Re: incorrect ip detection??
Post by: virtuoso on April 24, 2019, 08:52:13 PM

Hi,
yes, I use Internet security.
I'll try your advice, thank you :)

Title: Re: incorrect ip detection??
Post by: virtuoso on May 29, 2019, 02:47:24 PM

Strange situation, can watch online TV with iPlayer, but can't watch a movie directly from Channel 4 website, it still detects wrong ip :(