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Business Products => Avast Business => On-Premise Management Console & Clients => Topic started by: test23 on April 16, 2019, 03:45:50 AM

Title: 19.3 can't connect to BA on-premise console 6.0.14
Post by: test23 on April 16, 2019, 03:45:50 AM

hi

I receive the 19.3 update notice several days ago,
after that, I get an installer from my on-premise console and install on a new computer (win10), the problem is, I can install it but it can't connect to BA on-premise console. (I can't find it on my console, even if I close the firewall)

I also try to install the installer on the computer which I installed my BA on-premise console, it still can't connect to BA console.

My on-premise BA console version is 6.0.14 and client version is 19.3

is it a bug ? anyone can help me?

thank you.

Title: Re: 19.3 can't connect to BA on-premise console 6.0.14
Post by: Infratech Solutions on April 16, 2019, 09:18:52 AM

I have devices with Avast Business Antivirus 19.3 working with an Avast Business On-Premise Console 6.0.14

If your devices cannot connect with the console, maybe the problem is at the DNS resolution to find the console.

Title: Re: 19.3 can't connect to BA on-premise console 6.0.14
Post by: ADNAN9 on April 16, 2019, 09:23:43 AM

the same issue happening with us

i tried to install the update of avast antivirus on same PC ( server ) which has the console over the previous one , it gives an error ( service error ) on avast antivirus , even after restating several times the same issue ( services error )
 i did solve it by uninstall the current one using avast uninstaller tool. 

now im having another issue on updating others , they have to be updated aromatically, but they are not , 
im also trying thru the console by sending the updates , just some got updated like 1 out of 4

i'm afraid that i have to them manually by uninstall and install ,

please we need a better solution
thanks

Title: Re: 19.3 can't connect to BA on-premise console 6.0.14
Post by: AfB3 on April 16, 2019, 07:44:47 PM

any idea how to change it to static IP in the console?

Title: Re: 19.3 can't connect to BA on-premise console 6.0.14
Post by: Infratech Solutions on April 17, 2019, 04:20:38 PM

From Avast Business Managed Troubleshooting Guide (https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Management-Console-Troubleshooting-Guide)

Clients Not Connecting To The Business Management (on-premise) Console.

If you tried the Clients Not Connecting To The Avast Management Consoles (https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Management-Console-Troubleshooting-Guide#connection1) section above and did not resolve your connection/communication issues, please change the device host name to the static IP address that the Avast Business Management (on-premise) Console is installed on...

Browse to C:\Program Files\AVAST Software\Management Console\console\config
Edit the application-user-config.yml file in a text editor such as Notepad
Change the device's host name to the static IP address
Save the file
Reboot the device
After restarting, download a new install file from the Avast Business Management (on-premise) Console so that it reflects the change above
Reinstall the Avast Business Antivirus client