Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: McNedergaard on April 18, 2019, 11:48:05 PM

Title: Avast Passwords: Synchronisation Group Reset
Post by: McNedergaard on April 18, 2019, 11:48:05 PM

Can someone tell me how i request i Synchronisation Group Reset? I can't synchronise (access) my (old)passwords across devices and after reading multiple posts it seems like it is the only option?

Magnus 8)

Title: Re: Avast Passwords: Synchronisation Group Reset
Post by: BWhit on April 24, 2019, 03:55:17 PM

Hi Magnus,

I can reset the Synchronisation Group for you, but can I first ask you to confirm that you understand that doing this will delete any Passwords data that you have synchronised and that you would still like to proceed?

Thanks,

BWhit

Title: Re: Avast Passwords: Synchronisation Group Reset
Post by: McNedergaard on April 25, 2019, 04:14:07 PM

Thanks, BWhit! I fully understand that my password data would be deleted  8)

Magnus

Title: Re: Avast Passwords: Synchronisation Group Reset
Post by: BWhit on April 26, 2019, 02:37:24 PM

Hi Magnus,

Your synchronisation group is now reset, so you can create a new one under the same Avast account/email address. (Please see the relevant support guide article here if you need any instructions on how to do this: https://support.avast.com/article/255/)

BWhit

Title: Re: Avast Passwords: Synchronisation Group Reset
Post by: McNedergaard on April 27, 2019, 12:05:33 AM

Thanks! Really appreciate it 8)