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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: TinkerMan on April 22, 2019, 12:10:54 PM

Title: avast premier kills sounds on my thinkpad X230
Post by: TinkerMan on April 22, 2019, 12:10:54 PM
hello
i installed avast premier on my X230, before installing sound was ok,
after I install avast premier the sound is gone, I mean from any source, youtube, and from files on my laptop.
if I de-install, sound comes back, after I re-install it goes off again.
Note: when windows starts the windows start sounds are ok, after it gets to the desktop and avast starts every sound is gone.
all drivers are the latest,  on a fresh win 7 pro sp1 install with all updates done

this is quite frustrating , please help
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 22, 2019, 12:34:30 PM
The same thing happened to me on my windows 10 PC.  No one would believe that Avast could mess up the sound but it did.  One of my neighbors works on computers and he fixed my PC so now the sound works. 
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: TinkerMan on April 22, 2019, 12:44:04 PM
can you share with us how he fixed the issue?
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 22, 2019, 12:56:20 PM
He had to install a new driver.
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: TinkerMan on April 22, 2019, 01:05:37 PM
well, tahs not really halpfull, since I already have the newest driver installed
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: bob3160 on April 22, 2019, 03:26:13 PM
well, tahs not really halpfull, since I already have the newest driver installed
Reported to Avast.
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 22, 2019, 04:58:13 PM
@TinkerMan

I was wrong about how I got my sound back.  He used the Configurartion Editor  Now my sound was too loud so I had to turn it down.
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: TinkerMan on April 22, 2019, 05:37:58 PM
@TinkerMan

I was wrong about how I got my sound back.  He used the Configurartion Editor  Now my sound was too loud so I had to turn it down.

how exactly did he do it?
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 22, 2019, 06:49:18 PM
Type what he used in  search in bottom left of your screen and you should find it
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: bob3160 on April 22, 2019, 08:47:06 PM
@TinkerMan

I was wrong about how I got my sound back.  He used the Configurartion Editor  Now my sound was too loud so I had to turn it down.

how exactly did he do it?
Open the Control panel then Sound
(https://screencast-o-matic.com/screenshots/u/Lh/1555958708364-81944.png)
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 22, 2019, 10:19:45 PM
I tried doing it that way several times but it didn't change the sound.  My sound is in my monitor.

Hopefully that will work for him.

EDIT
Added a sentence
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: bob3160 on April 22, 2019, 11:39:35 PM
I tried doing it that way several times but it didn't change the sound.  My sound is in my monitor.

Hopefully that will work for him.

EDIT
Added a sentence
Where the sound comes from doesn't matter as long as it's properly selected in the settings.
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 23, 2019, 01:39:01 PM
I know that.  He should use what I posted.
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: bob3160 on April 23, 2019, 02:16:16 PM
I know that.  He should use what I posted.
Here's what you suggested:
(https://screencast-o-matic.com/screenshots/u/Lh/1556021658188-23779.png)
Now all you need to do is give specific instructions as to what was changed to give you back your sound.
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: bob3160 on April 23, 2019, 02:19:12 PM
If, your Windows Audio under Services was unchecked, that could be the
reason why you had no sound. If your problem was no sound.
It would however, not make the sound lower.
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: TinkerMan on April 23, 2019, 05:29:14 PM
the control panel and sound thing, didnt change anything, still no sound
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 23, 2019, 07:03:37 PM
I know that.  He should use what I posted.
Here's what you suggested:
(https://screencast-o-matic.com/screenshots/u/Lh/1556021658188-23779.png)
Now all you need to do is give specific instructions as to what was changed to give you back your sound.

That's not what I
I know that.  He should use what I posted.
Here's what you suggested:
(https://screencast-o-matic.com/screenshots/u/Lh/1556021658188-23779.png)
Now all you need to do is give specific instructions as to what was changed to give you back your sound.
That's not what I suggested
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 23, 2019, 07:07:05 PM
the control panel and sound thing, didnt change anything, still no sound
Please install Equalizer APO
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: TinkerMan on April 23, 2019, 07:53:30 PM
discovered something new
if I restart the computer, no sound, if I put it to sleep, on wake, I have sound, albeit with some glitches, but if I turn it off, or if I restart  again, I get no sound, put it to sleep, gets the sound back.

this is quite the mistery
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: bob3160 on April 23, 2019, 11:42:31 PM
the control panel and sound thing, didnt change anything, still no sound
Please install Equalizer APO
Why in the world would I install a third party program that I know nothing about.
Maybe that's what killed your sound ???
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: schmidthouse on April 23, 2019, 11:48:01 PM
There's been no response from Avast as yet. :)
Title: Re: avast premier kills sounds on my thinkpad X230
Post by: -midnight on April 24, 2019, 02:47:44 AM
the control panel and sound thing, didnt change anything, still no sound
Please install Equalizer APO
Why in the world would I install a third party program that I know nothing about.
Maybe that's what killed your sound ???
I didn't ask you to install it.  That's what fixed my sound.
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