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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: DroNz on April 24, 2019, 05:13:39 PM

Title: Reward error!?
Post by: DroNz on April 24, 2019, 05:13:39 PM
Hi,

I am Avast free antivirus user. During my leisure, I was just going through the app, where I found that I can upgrade the antivirus even by referring to friends.
Recently, I have referred to one of my friends and later in the "Earn Rewards" section, I got the option to claim the "Avast Pro Antivirus", it clearly stated that I would get 6 months of free Avast Pro Antivirus. Later, after claiming and installing everything properly when tried to check the duration of the Avast Pro Licence, it showed up as only 30 days remaining.
Why didn't I get the duration as 6 months/180 days but only 30 days?
 
Is this a bug? Or can I know what's the reason behind this?

I've provided the snapshots of the reward section and license duration in the attachments below.
Please find attached.

Thank you.

Regards,
Vaibhav.
Title: Re: Reward error!?
Post by: BWhit on April 24, 2019, 07:12:32 PM
Hi Vaibhav,

I'm very sorry to hear that the recommendation reward isn't working correctly for you.

To investigate what is happening, can I ask you to send me a PM with the license number of the 30-day license (so that the license number is not shared publicly and isn't abused). Can I also ask you to send across the recommendation link that is on your rewards page as well?
Title: Re: Reward error!?
Post by: DroNz on April 25, 2019, 04:46:06 PM
Thanks for the response.
I have PM'ed you with the details. Kindly check.
Title: Re: Reward error!?
Post by: NON on April 30, 2019, 02:24:24 PM
FYI, a Japanese user also reported the same issue.
Title: Re: Reward error!?
Post by: Mr_Freeze on June 11, 2019, 03:59:56 PM
Hello.
Did you ever get this solved?
I have the same issue, I recommended Avast to a friend and only got 30 days instead of the 6 months it said.
Title: Re: Reward error!?
Post by: bob3160 on June 11, 2019, 09:40:13 PM
Quote from: Mr_Freeze on June 11, 2019, 03:59:56 PM
Hello.
Did you ever get this solved?
I have the same issue, I recommended Avast to a friend and only got 30 days instead of the 6 months it said.
30 days is a free trial not a reward. :)
Title: Re: Reward error!?
Post by: Mr_Freeze on June 12, 2019, 11:57:02 AM
Quote from: bob3160 on June 11, 2019, 09:40:13 PM
Quote from: Mr_Freeze on June 11, 2019, 03:59:56 PM
Hello.
Did you ever get this solved?
I have the same issue, I recommended Avast to a friend and only got 30 days instead of the 6 months it said.
30 days is a free trial not a reward. :)

I know.  But it clearly says that you get 6 months of Avast Pro Antivirus for free when you recommend it to one friend. I did that but I got 30 days, same as the OP of this thread.

Attaching screenshots. I didn't notice it at first, this thread made me look it up about 2 weeks after I redeemed it :)
Title: Re: Reward error!?
Post by: bob3160 on June 12, 2019, 02:40:30 PM
I've reported it to Avast. Let's see if that helps.
Title: Re: Reward error!?
Post by: Mr_Freeze on June 13, 2019, 03:51:04 PM
Quote from: bob3160 on June 12, 2019, 02:40:30 PM
I've reported it to Avast. Let's see if that helps.

Thank you :)
Title: Re: Reward error!?
Post by: Mr_Freeze on June 22, 2019, 12:41:41 PM
Okay so now my reward expires in 4 days, even though I was supposed to get 6 months. Can anyone help me? :)
Title: Re: Reward error!?
Post by: Vitaliy116 on July 20, 2019, 06:59:02 PM
Hi,
I have exactly the same problem, I have a free version installed and I always participate in such promotions, but this time I received 30 days of using the Pro version, instead of the 6 months indicated.

How can I fix this error? Help.

Did anyone get the promised 6 months?

Title: Re: Reward error!?
Post by: bob3160 on July 20, 2019, 10:27:38 PM
You need to to more than just recommend. The person you recommended also needs to start using the product.
Title: Re: Reward error!?
Post by: Mr_Freeze on July 21, 2019, 06:32:58 PM
The reason I (And probably a lot of other people) got 30 days instead of the 6 months is that I have had a trial version of Avast Pro installed on my computer before. In the terms for this promotion it says that you can't have had any trials installed before.