Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Tom_798 on April 27, 2019, 10:39:48 PM

Title: HOW CAN I REMOVE SOME OF MY AVAILABLE LICENSES?
Post by: Tom_798 on April 27, 2019, 10:39:48 PM

I'm showing several "available licenses" (eg  Avast Internet Security & Avast Premier), but there is only one license number for all.  The reason I want to find out about this is that Avast keeps requesting to restart my computer.  The reason for that is that it is switching between Premier & Internet Security.  I had Avast Free Antivirus installed initially until I added a new license number & that is when the "trouble" started.  I can show these licenses using a screen shot if needed.

Title: Re: how can i remove some of my available licenses?
Post by: Asyn on April 28, 2019, 07:12:01 AM

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Title: Re: how can i remove some of my available licenses?
Post by: Tom_798 on May 01, 2019, 05:46:09 PM

   Hi- I did exactly what you recommended & waited while I saw "Repair App" running.  I waited 2-1/2 hours & did not see where it had completed.  I then "X" -ed it out.  I don't think it did anything for my problem.  Why or what can I try to remedy this problem which occurs about every 2-3 days? 

Title: Re: HOW CAN I REMOVE SOME OF MY AVAILABLE LICENSES?
Post by: Asyn on May 02, 2019, 05:45:03 AM

Contact support: https://support.avast.com/contact