Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: calicobox on August 08, 2006, 06:32:12 AM

Title: Left overs on screen (I don't know what else to call it)
Post by: calicobox on August 08, 2006, 06:32:12 AM
I am still getting this:

I have notice something though.

I was going through the options when I right click the icon.

When I clicked avast log viewer, the windows went transparent.

They finally came back normal but now I have a Start Avast! Antivirus
blue rectangle on my desktop that stays on top of everything.
It's in the same exact area of my desktop as if I clicked on the icon and in the list.  I hope that made sense.

It did this earlier too.  When I reboot it goes away.

It's very annoying.  I hope you can find out what is causing it.

I did use a cleaner and removed all the old McAfee leftovers.

Title: Re: Left overs on screen (I don't know what else to call it)
Post by: alanrf on August 08, 2006, 07:56:15 AM
Check through this thread ... is this the same issue you are experiencing?

http://forum.avast.com/index.php?topic=22612.0

Are you running as a limited user?
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: calicobox on August 08, 2006, 09:43:05 AM
Yes same problem.

I posted in another thread with a picture of it jere.

http://forum.avast.com/index.php?topic=22669.0

It only happens when I try to use avast pop up window with the selections.

I did untick the skin thing that was suggested in another thread.

I did remove all the leftover mcafee files and reinstalled avast and it still happens.

I have winxp home, firefox browser, Kerio firewall, verizon dsl.  All my windows updates are current.

I wanted to purchase the Pro version but I am holding off until this is figured out
and I am happy with avast. 

Thanks for your help.

Here's another post with the same problem.

http://forum.avast.com/index.php?topic=22317.0
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: satine on August 08, 2006, 11:26:00 AM
I'm getting this too. I posted earlier assuming it was a compatibility issue with my firewall, but I'm beginning to wonder.

It looks like this is getting to be a pretty widespread problem. I really don't understand this at all...someone told me the Kerio HIPS driver causes the problem (although I'm not really sure what that means  ::)) but in a lot of cases it seems like the only common theme is Avast 4.7.

Gah.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: calicobox on August 09, 2006, 01:27:17 AM
Quote
The catalyst manager is known to give problems. I suggest you remove/disable it and see if it makes a difference.

What is this?

I don't want to sound dumb but I don't know. It's from the other post about the same type issue.

Thanks
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: calicobox on August 09, 2006, 08:52:55 AM
I ran a scan tonight and darn if that left over graphic is on the screen again.

When I ran my mouse over the round A icon and the window opened as a transparent image then the on-access protection control link in a blue bar was left on the screen.  I guess I will have to reboot. 

I sure hope someone figures out whats going on.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: alanrf on August 09, 2006, 10:15:42 AM
Can you tell what kind of video card you have on your system?
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: anbu on August 09, 2006, 10:40:21 AM
it is definintely a kerio problem.the recent update to kerio personal  firewall brought this problem. as a workaround try to uninstall kerio firewall and see this problem still
exists.for me i too faced this problem in the past.after uinstalling kerio  problem is gone.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: djdsk8 on August 09, 2006, 07:00:43 PM
I would just like to mention that I have seen this - one of my client machines also has the problem with the lingering boxes.  It's an IBM laptop with Win XP sp2 (all updates as of 8/9/06) and Office 2003, almost nothing else loaded besides AVAST and a few "rate quoting software programs"(I also have these on every other client machine I have with no problems).  Also the chipset and on-board video are Intel I believe (extream graphics 2)

It did previously have Norton installed which I uninstalled pretty thourally

Restarting temporarily gets rid of the boxes.  Never seen this before, seems like no one else in the forums has figured it out yet - if you have please post back

Also I don't have Kerio, I cleaned the computer, and no ATI drivers or software

Thanks!  :D

** I just wanted to post this to let everyone know that it's not an isolated issue, it does seem to be affecting quite a few people that seem to only have the common link of avast.  I love avast, this just seems like a minor annoying bug.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: alanrf on August 10, 2006, 02:26:12 AM
calicobox,

if you go to avast Program settings > Appearance

do you have the Tanslucent effects box checked?  If you do and you uncheck it then does that affect the "ghost boxes" you are seeing. 

(This is posted in response to the image you posted in another thread ... but I did not want to "hijack" that thread with this issue.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: calicobox on August 10, 2006, 02:37:42 AM
Hi

No it's not checked. 
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: igor on August 12, 2006, 10:45:54 PM
Guys, there are 2 possible reasons for this behavior I can think of:
1. A bug in display adapter drivers
2. A bug in Windows
I seriously doubt about the second possibility and bet on the first one.

There's no way avast! can cause this: you can kill all avast! processes (in which case, all its "windows" should disappear and the operating system should draw other stuff over them) and the leftovers will still be there - until you restart your computer or somehow reset the display (e.g. change your display resolution forth and back). So, it can't really be an avast! bug, because avast! couldn't do it even intentionally.

So, I suggest to update or change the display drivers... maybe change some options in the current display drivers settings... or just wait for future updates (of the drivers). Don't have any better suggestion, sorry.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: calicobox on August 13, 2006, 12:14:25 AM
Quote
1. A bug in display adapter drivers

I am not sure what this means because I don't know about these things.  :)

I googled the info and ms had some info on how to find what display adapter driver I am using.

Now, when I do a ms update, it does tell me there is an update for my
Nvidia Ge Force driver.  It's been available for a long time.  I never updated it because I didn't feel I have had any problems.
years ago when my win98 was new, right out of the box (my first computer) I was having some issues with the sound.  The tec from where I purchased the computer was trouble shooting and said, hey that sound driver (?) is outdated technology.  You need to update to xxxxx.  So I did as he said.  The new driver totally screwed my sound.  I called back and got another tec and he said, why did he tell you to change that driver?  The one you had is an oldie but goodie, leave well enough alone and he helped me change it back to the original driver.

So this has made me chicken  to mess with drivers.  :-\

Quote
Can you tell what kind of video card you have on your system?

Is this the Nvidia GeForce 2MX (compac consumer) ?




Title: Re: Left overs on screen (I don't know what else to call it)
Post by: igor on August 13, 2006, 01:08:49 PM
Well, you are right that driver update is somehow risky operation... theoretically, it shouldn't cause any troubles, but in practice, it sometimes does.
Unfortunatelly, that's my best advice...
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: gothicbarbie on August 14, 2006, 01:03:44 PM
I have the same problem too.  I have updated my graphics card driver and still get the "leftovers".  It only just started recently, I never had it before, but I don´t know what could have triggered it.  After reading all of your posts here, I don´t think it´s the Kerio Firewall (which I am running) cause some of you don´t even have that firewall. 

It´s really annoying and I hope someone at the Avast Team can figure something out soon, whether the cause could be Avast! related or any other possible cause....

Thanks for your hard work by the way, for letting us have a great programme for free Excepting present problem of course.  ;)

Regards
Barbarella a.k.a. gothicbarbie
www.gothicbarbie.co.uk
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Lisandro on August 14, 2006, 10:05:03 PM
Screenshot of leftovers  :(
http://forum.avast.com/index.php?topic=22830.msg188649#msg188649
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Linuxrevolt on August 15, 2006, 03:24:04 AM
Before I got here I was thinking of how to describe my problem and look what I found.

I'm having the same issues.

Left over boxes on my display. I've never used McAfee. Right now I'm using Keiro as a firewall. This didn't seem to be the problem. It all started after the last Avast Program Update.

Something else strange about Avast in the last week. When I go to open the User Interface it will not open. It scans the memory and then nothing happens.

I tried reinstalling all my ATI drivers, Reinstalled Avast but nothing seemed to help. Right now I'm back to AVG FRee and I just paid for 2 yrs of updates from Avast.

I've seen quite a few threads but no real solutions. Unless I missed them. I'll continue to browse and if anyone has some pointers please let me know. I hate to quit using something that I just paid for.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: testy on August 15, 2006, 03:36:29 AM
Yep, exact same problem here.  I'm also using AVG Free.  I didn't like AVG at first but it's growing on me.  It scans e-mails much faster than Avast.  It's very basic and doesn't have as many features as Avast but it works.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Linuxrevolt on August 15, 2006, 04:05:38 AM
I used AVG Free for years but I just "Invested" in Avast a few months ago and now I can't use it till this is cleared up. It seemed to be working but very buggy on my system.

I didn't try to uninstall the Firewall and see how Avast was acting then but I'm out of time tonight and I'm just going to relax. I'll try a few more things tomorrow. I like Avast Pro but this kind of bummed me out.

Xp Home SP2
Avast 4.7 (Latest update is what I was running)
Kerio 4.3
ATI 6.7 Drivers

Just in case  that helps the experts.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: anbu on August 15, 2006, 05:17:12 AM
try to install older version of kerio .i myself tested older version of kerio and it does not have this problem.the current kerio 4.3.268 have this problem. you can download older version of kerio from

http://www.filehippo.com/download_kerio_personal_firewall/

i think this problem is happening to people having avast and latest version of kerio installed.people using zonealarm doesn't facing this problem? i myself using zonealarm
without any problem.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Linuxrevolt on August 15, 2006, 07:29:10 AM
I'll give that a try but I would like to run both programs with their latest updates. Avast and Kerio just came out with new program updates.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Ruud on August 17, 2006, 02:11:13 PM
I have the same problem with Avast! version 4.7 Home Edition (4.7.871) and Sunbelt Kerio Personal Firewall version 4 (4.3.268).
I have the following solution:
Close the firewall (right mouse click on icon in Taskbar)
Start antivirus and
Start Firewall again.
Of course off line!
I do not know the cause of the problem, but this solution is working!

Ruud
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Lisandro on August 17, 2006, 03:47:05 PM
I have the same problem with Avast! version 4.7 Home Edition (4.7.871) and Sunbelt Kerio Personal Firewall version 4 (4.3.268).
I have the following solution:
Close the firewall (right mouse click on icon in Taskbar)
Start antivirus and
Start Firewall again.
Of course off line!
I do not know the cause of the problem, but this solution is working! Ruud
Does Kerio interface, when opening it through the icon on system tray, freeze?
If you go to the Log settings (if I remember correctly), right click the blank space of the interface you'll see a context menu.
Disabling something related to 'resolve' address saves a lot of time without changing the security features (you're just changing how deep is the log).
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Ruud on August 17, 2006, 11:33:11 PM
The Kerio interface does not freeze.
Which Log settings do you mean? The settings of Avast!Antivirus or the setting of Kerio?
In Kerio I did disable something with "address", but it did not help.
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Lisandro on August 18, 2006, 02:59:42 AM
Which Log settings do you mean? The settings of Avast!Antivirus or the setting of Kerio?
The Kerio one...  :-\ :'(
But, if the interface (of Kerio) does not freeze, that is not the problem... and won't be solved by the 'address' issue...
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Ruud on August 18, 2006, 10:54:38 AM
I used the Kerio Interface and disclosed Address, gate and protocol. Unfortunately it was not the solution!
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: roro on August 19, 2006, 09:49:35 AM
Ok,  I have read this thread before and was happy it didn't happen to me except this morning when I tried to open Avast on my laptop:  Start Avast.  It tested memory and startup and then closed the window without opening the simple user interface, and I got the Start Avast Antivirus shadow on my desktop.  After reading all the posts I shut down Kerio Firewall and the shadow disappeared and the Simple user interface opened correctly.  I don't have Kerio on my desktop and have never had the problem, so as far as I am concerned it is a problem with Kerio and Avast.  I  also have the newest Avast update and the newest Kerio update.
Avast! version 4.7 Home Edition (4.7.871) and Sunbelt Kerio Personal Firewall version 4 (4.3.268).
Why would Kerio prevent the Avast from opening the Simple user Interface?  I did notice that when I tried to open Avast and stopped the testing of memory and startup that the Simple user Interface did open. (This was before I shut down Kerio).

Update:  I started Kerio again, and opened up Avast Simple user Interface with no problems and no shadow.  Is this problem fixed?


RoRo 8)
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Lisandro on August 19, 2006, 02:14:01 PM
Why would Kerio prevent the Avast from opening the Simple user Interface?
Maybe low level conflict of the drivers...
There were some other problems with the last Kerio updates. I'm thinking that after being bought by Sunbelt, the development is not the same as before  :-\ :'(
I've give up on Kerio - at least for a while - and go to Comodo  :)
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: gothicbarbie on September 06, 2006, 11:59:07 AM
Okay, I am coming back to check on this post a few weeks later to see if there has been any news...

I have to apologise about being so quick to point a finger at Avast! and thinking that it´s an Avast! problem, but after my last post I also got the same "leftover/ghost" problem with Windows Explorer menus, and items just staying there on the screen.... so it wasn´t just with Avast!.

I also tried the Kerio deinstallation, and voila! It worked!  Not only did it get rid of the ghost problem, but also the problem I had with Avast! not starting up automatically after doing a memory scan. 

Anyway, I´m off to look for another firewall now (I heard somebody mention Comodo, so I´m gonna check that one out). 

Thanks again for solving this mystery! :)

Barbarella aka Gothic Barbie
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Lisandro on September 06, 2006, 04:25:04 PM
I also tried the Kerio deinstallation, and voila! It worked!  Not only did it get rid of the ghost problem
Kerio is well known to bring troubles in this area...
Sometimes, disabling the 'resolve address' option in the logs makes the GUI stable and it works lighter and better.
But, as you've said:

Anyway, I´m off to look for another firewall now (I heard somebody mention Comodo, so I´m gonna check that one out). 
Take a Comodo look... Good firewall indeed  ;)
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: DavidR on September 06, 2006, 04:58:20 PM
Thanks for the feed back Barbarella, many would have remained quiet if their findings revealed they were wrong in their assumptions.

See some firewall tests for comparison, some are freeware but many are paid for versions http://www.firewallleaktester.com/tests.php. Also see http://www.thefreecountry.com/security/firewalls.shtml
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: schmuddelkind on September 06, 2006, 11:01:16 PM
Hi,

let me report my experience with this issue.

First to mention: no Kerio, I never did an install, I use Ashampoo. Installation almost the same time as avast. Before I removed Norton (one poster mentioned this), for me it was Internet Security 2005.

Second - for me I found an easy way to remove the left over or window/program blocking: starting opera web browser.

Freshly booted system (Win XP Home SP2, restricted user)

Right-click on "A", start Log viewer. Process is running (ashLogV.exe), no window appears. Stack Trace (1)
Then right-click on "A", the window is translucent until I move the cursor inside. Any item to start is staying as rectangle (e.g. "Programm Einstellungen...").

Right-click on "A", start Log viewer. Process is running (ashLogV.exe), no window appears. Starting opera brings all up, opera and log viewer! Stack trace (2)

Or start Antivirus, memory test finishing, simple interface is not coming up. Start opera, browser window and simple interface are coming up.

hmmmm...
Title: Re: Left overs on screen (I don't know what else to call it)
Post by: Vlk on September 09, 2006, 12:16:10 AM
Please see here: http://forum.avast.com/index.php?topic=23424