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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cossiepower on August 08, 2006, 09:14:12 AM

Title: problem installing avast4
Post by: cossiepower on August 08, 2006, 09:14:12 AM

everytime i download the setup file and click on it all i get is a window saying :

SETUP SELFEXRACT
an error 1006 (000003EE) has accured.
last performed operation was:
opening the self-extract archive

my pc spec is :
windows xp
2gb ram
150gb harddrive
no other anti-virus installed
and i have tried downloading from avast website and major-geeks.com both with a download manager and windows normal download to avoid corrupt files but still no luck

any help would be great

Title: Re: problem installing avast4
Post by: zivilist on August 08, 2006, 10:18:17 AM

try it again. It works yesterday on avast website.

Title: Re: problem installing avast4
Post by: DavidR on August 08, 2006, 02:11:42 PM

Strange Windows error 1006 = "The volume for a file has been externally altered so that the opened file is no longer valid" and 000003EE = "The system cannot find the path specified."

So I'm not sure this is a corrupt file, perhaps interaction with another program, however, did you use a file download manager to download the avast setup file ?
Have you previously had another AV installed in this system, if so what and how did you get rid of it ?

What other security based software do you have that might interact with the install, e.g. Spybot S&D (TeaTimer), AdAware (AdWatch), SpySweeper, PrevX, WinPatrol, ProcessGuard, etc. ?

Title: Re: problem installing avast4
Post by: cossiepower on August 09, 2006, 07:36:59 AM

i have tried with both a download manager and without but still get the same problem , there has been no previous anti-virus or other anti-virus software installed as the computer was formated when i got it last week

Title: Re: problem installing avast4
Post by: Lisandro on August 09, 2006, 01:33:01 PM

Quote from: cossiepower on August 09, 2006, 07:36:59 AM

i have tried with both a download manager and without but still get the same problem , there has been no previous anti-virus or other anti-virus software installed as the computer was formated when i got it last week

Where are you trying to save the file?
If you clean your temporary files (To do this go to Internet explorer >Tools > Internet options > Delete files > Click delete all offline content (just to be sure) > click ok.) and run:

ipconfig /flushdns

Will these help?

Title: Re: problem installing avast4
Post by: cossiepower on August 09, 2006, 03:26:28 PM

i am saving it in c:\

tried clearing the temp files - still same problem

Title: Re: problem installing avast4
Post by: Lisandro on August 09, 2006, 04:11:34 PM

Quote from: cossiepower on August 09, 2006, 03:26:28 PM

i am saving it in c:\
tried clearing the temp files - still same problem

Weird...
I've downloaded yesterday two full setup.exe files from avast website... no trouble...
Are you in dial-up or cable modem connection?
Any other security program that could analising the file?

Title: Re: problem installing avast4
Post by: cossiepower on August 10, 2006, 07:27:57 AM

i have dial-up connection  :( and only secruirty software is the xp factory settings