Avast WEBforum

Consumer Products => Avast AntiTrack => Topic started by: mhguda on May 05, 2019, 01:31:00 AM

Title: Antitrack browser protection turned off by itself
Post by: mhguda on May 05, 2019, 01:31:00 AM

About a week ago, I started having internet access problems and I've traced it down to Antitrack Premium. I contacted support and when they responded, I followed their instructions. It is working better now - but not consistently.
Sometimes the problems - sites timing out, not being able to establish secure connections, also with apps like Dropbox - start repeating again, and then Antitrack crashes out. Before it does, I can see the browser protection tracking protection are disabled - although I certainly did not disable them.
Has anybody seen anything like that? I've written to support and am waiting for an answer from them, but thought I might find some suggestion as to what to do here. It is as if the trackers are revenging themselves - I block them, they block me?

Title: Re: Antitrack browser protection turned off by itself
Post by: Hendrik27 on June 20, 2019, 07:38:00 PM

Hi,

Did you found a solution for this? I'm having the same issue.

Kind regards,

Hendrik

Title: Re: Antitrack browser protection turned off by itself
Post by: BWhit on June 21, 2019, 09:15:30 AM

Hi Hendrik27,

I would recommend that you first follow the instructions in this support article (https://support.avast.com/article/283/) to fully uninstall and then reinstall Avast AntiTrack. Please note, the article is titled as a solution to a different issue but the full uninstall/reinstall instructions are correct, and should help to resolve the issues you are seeing.

Title: Re: Antitrack browser protection turned off by itself
Post by: gordsykes on April 16, 2020, 07:39:39 AM

Same problem.  Antitrack premium.  Randomly when I check, browser protection is disabled!  I have uninstalled and reinstalled repeatedly.  Why did I buy this crap?  Last time.  I succumbed to the constant BS advertising that pops up as an "issue" after scanning manually on my paid Avast Internet Security.  I am getting fed up with the constant sly adverts that Avast forces on me.  I have been a paid client for years, but this is getting too aggravating.

Title: Re: Antitrack browser protection turned off by itself
Post by: Asyn on April 16, 2020, 08:02:14 AM

You can disable the ads in the paid versions: Avast GUI -> Settings -> Personal Privacy

Title: Re: Antitrack browser protection turned off by itself
Post by: Fam on December 29, 2023, 10:12:39 AM

I’m experiencing the same issue and support has been rather slow. Has anyone found a solution? Considering a refund application...

Title: Re: Antitrack browser protection turned off by itself
Post by: Technicolor on January 25, 2024, 08:25:34 PM

I have the same issue and have tracked my problem to my use of Remote Desktop Connection.
Every time I log into the affected computer remotely, Antitrack bugs, disables tracking, and requires a restart.
I don't surf the internet on the remote, but do occasionally log into some necessary sites, so this is more of an inconvenience than anything else.