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Consumer Products => Avast Passwords => Topic started by: blue_dolphin_velvet_gerbera on May 06, 2019, 03:02:06 PM

Title: "Wrong Master Password" on Windows/Firefox
Post by: blue_dolphin_velvet_gerbera on May 06, 2019, 03:02:06 PM
I've been trying everything to make it work, but when I try to access my passwords on windows and enter the Master Password (I never changed, edited or anything of the sort), I just can't. I also tried on Avast Passwords for Firefox and I get "wrong master password".

I've already uninstalled Avast 3 times, same with the Firefox Add-on and I'm scared of entering a completely new master password (hence, delete all my stored passwords) because I might not recover them (even though the sync tool might do the job. Or might not!??)!

It's working perfectly on my Android cellphone and it's the only reason why I haven't gone completely mad!

I rely (sadly) too much on this solution to avoid memorizing my passwords and now that it doesn't work, I'm freaking out!!!

PLEASE HELP!!!
Title: Re: "Wrong Master Password" on Windows/Firefox
Post by: bob3160 on May 06, 2019, 10:38:47 PM
See if this helps you, https://support.avast.com/en-ww/article/254/ (https://support.avast.com/en-ww/article/254/)
Title: Re: "Wrong Master Password" on Windows/Firefox
Post by: blue_dolphin_velvet_gerbera on May 08, 2019, 11:08:43 PM
Nope, thanks but it didn't. I tried to contact support but there's a vicious cycle that makes them unreachable.
Title: Re: "Wrong Master Password" on Windows/Firefox
Post by: bob3160 on May 08, 2019, 11:10:42 PM
Nope, thanks but it didn't. I tried to contact support but there's a vicious cycle that makes them unreachable.
Only if you're using the free version.
Title: Re: "Wrong Master Password" on Windows/Firefox
Post by: blue_dolphin_velvet_gerbera on May 08, 2019, 11:15:56 PM
Sweet baby Jesus! I'm screwed! And in a very very bad way! :(
Title: Re: "Wrong Master Password" on Windows/Firefox
Post by: bob3160 on May 08, 2019, 11:23:33 PM
Sweet baby Jesus! I'm screwed! And in a very very bad way! :(
If it's your Firefox master password, maybe this will help:
https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it (https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it)