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Business Products => Avast Business => Avast CloudCare Direct Customers => Topic started by: mickey.b on May 06, 2019, 09:12:12 PM

Title: Avast CloudCare Direct Customers
Post by: mickey.b on May 06, 2019, 09:12:12 PM

This Avast CloudCare section is only for direct customers! Avast/AVG partners/resellers should only use the Avast Business CloudCare Community (https://community.cloudcare.avg.com/) forum in the top-right corner after you log into your Avast CloudCare portal at https://us.cloudcare.avg.com/ (https://us.cloudcare.avg.com/) (Americas) or https://de.cloudcare.avg.com/ (https://de.cloudcare.avg.com/) (Europe).

By default, the Avast Business CloudCare web console will overwrite settings in the local Avast Business CloudCare clients, so all settings should be changed in the Avast Business CloudCare web console and not in the local Avast Business CloudCare clients. Please allow adequate time for the Avast Business CloudCare web console to synchronize changed settings with the Avast Business CloudCare clients.

User Manuals
Official Avast CloudCare user manaual.

• Americas - https://us.cloudcare.avg.com/help/ (https://us.cloudcare.avg.com/help/)
• Rest Of World - https://de.cloudcare.avg.com/help/ (https://de.cloudcare.avg.com/help/)

Knowledge Base Articles

• Avast Business CloudCare Public Knowledge Base Article List - https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-CloudCare-KBA-List (https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-CloudCare-KBA-List)

Current Status
Please always check the status page below first if you are having problems accessing the Avast CloudCare portal at https://us.cloudcare.avg.com/help/ (https://us.cloudcare.avg.com/help/) (US) or https://de.cloudcare.avg.com/help/ (https://de.cloudcare.avg.com/help/) (Germany) before contacting Avast Business Technical Support. Errors could be a known world-wide issue.

• Avast Business CloudCare Status Page - https://status.cloudcare.avg.com/ (https://status.cloudcare.avg.com/)
• Released, Feature Request/Voting, Researching, 3 Month Roadmap, Release Notes and Important Info, and Submit idea - https://portal.productboard.com/cloudcare/tabs/1-released (https://portal.productboard.com/cloudcare/tabs/1-released)

Contact Business Technical Support

• Avast Business - https://www.avast.com/business-support-contact (https://www.avast.com/business-support-contact)

Title: Re: Avast CloudCare Direct Customers
Post by: bob3160 on May 06, 2019, 10:26:48 PM

Quote from: mickey.b on May 06, 2019, 09:12:12 PM

This Avast CloudCare section is only for direct customers. Avast/AVG partners/resellers should only use the Avast Community in the top-right corner after you log into your Avast CloudCare portal at https://us.cloudcare.avg.com/ (https://us.cloudcare.avg.com/) (Americas) or https://de.cloudcare.avg.com/ (https://de.cloudcare.avg.com/) (Europe).

Is CloudCare only for AVG users or are there links for Avast users as well?

Title: Re: Avast CloudCare Direct Customers
Post by: mickey.b on May 06, 2019, 10:37:32 PM

Quote from: bob3160 on May 06, 2019, 10:26:48 PM

Is CloudCare only for AVG users or are their links for Avast users as well?

CloudCare now uses the Avast Business Antivirus client. AVG CloudCare is considered legacy and no longer supported, so we highly recommend all of our users to update to the latest client, which is currently 18.8.2546 client version and 4.11.40 CloudCare Agent version.

Title: Re: Avast CloudCare Direct Customers
Post by: lotteries on July 25, 2019, 07:53:13 AM

How do I renew my content filtering licenses? There doesn't seem to be any way to do this from the Avast Business CloudCare site? :(