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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: miloshapiro on May 07, 2019, 04:11:51 PM

Title: Attempt to update program yields error message: "Something went wrong..."
Post by: miloshapiro on May 07, 2019, 04:11:51 PM
I'm prompted that my Avast program is out of date, but when I go to the option for updating it,
the little line moved back and forth for several minutes as if it's trying and then I get:
"Something went wrong and the update failed.  Please try again."
I've been trying for weeks.  Rebooting my laptop (Win7) doesn't help.
I can update to the latest virus protections with no problem but the main program updates fail.
Please advise.  Would hate to have to leave avast over this.
Title: Re: Attempt to update program yields error message: "Something went wrong..."
Post by: Pondus on May 07, 2019, 04:48:36 PM
Repairing Avast Antivirus  >>  https://support.avast.com/en-eu/article/Repair-Antivirus

FAQ  >>  https://support.avast.com/


Title: Re: Attempt to update program yields error message: "Something went wrong..."
Post by: miloshapiro on May 08, 2019, 01:39:03 AM
Followed all of your steps, thanks, and at the end of the repair, it forced me to reboot, which I did.
After that, I went back to Avast, tried to update the app (as it still said i needed to) and got exactly the same error.
Title: Re: Attempt to update program yields error message: "Something went wrong..."
Post by: Asyn on May 08, 2019, 06:58:27 AM
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- Other security related software installed..?
Title: Re: Attempt to update program yields error message: "Something went wrong..."
Post by: miloshapiro on May 08, 2019, 08:41:06 PM
Fair questions!  ;)
1) Free version.
2) I don't think I have any other security on this computer.
3) All the info on Version from the "About" page is listed below.

Program version:  19/22364  build 19.2.4186.0
Virus def:  190507-4
Nubmer of definitions:  6,955.622
UI Version:  1.0.335
Title: Re: Attempt to update program yields error message: "Something went wrong..."
Post by: DavidR on May 08, 2019, 09:16:03 PM
It may be best to do a clean reinstall.

- Download the latest version of avast, 19.4.2374  see https://forum.avast.com/index.php?topic=226462.0 (https://forum.avast.com/index.php?topic=226462.0), download the avast free off-line installation file and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

- Download the avast! Uninstall Utility, avastclear.exe http://files.avast.com/iavs9x/avastclear.exe (http://files.avast.com/iavs9x/avastclear.exe) and save it to your HDD. Note: save the copy of avastclear.exe so it can be reused as some users are reporting that after running it, it is self-deleting.
-  avast cleaner - http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility).
Title: Re: Attempt to update program yields error message: "Something went wrong..."
Post by: miloshapiro on May 09, 2019, 04:23:47 AM
Just making sure I follow your logic, David (and thank you for the time you took to write it all out.
Are you saying I should download the uninstall utility first in case the one on Add/Remove programs fails during step one?
And if step 1 works fine, I should skip to step 3?
Title: Re: Attempt to update program yields error message: "Something went wrong..."
Post by: DavidR on May 09, 2019, 11:47:57 AM
It is just getting all of the tools together before starting the job (the new off-line installation file and the uninstall utility).

Then do the normal uninstall, backed up by doing a secondary clean with avastclear.exe (given the Repair didn't work) to ensure all is removed before installing the new (saved) off-line installation file.
Title: Re: Attempt to update program yields error message: "Something went wrong..."
Post by: bob3160 on May 09, 2019, 03:36:52 PM

If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A