Avast WEBforum

Avast Products => Avast Account (my.avast.com) => Topic started by: Juan429 on May 09, 2019, 09:02:44 PM

Title: Avast not giving answers about my VPN refund petition.
Post by: Juan429 on May 09, 2019, 09:02:44 PM
I was charged 5 days before my trial ends. Sent a petition to the official Avast refund support area. No answers were given til today. Anyone knows how much it will take for them to answer? I'm getting bad feelings about this and I need the money. Thanks.
Title: Re: Avast not giving answers about my VPN refund petition.
Post by: bob3160 on May 09, 2019, 09:38:15 PM
7-10 business days.
Post your Support ticket # here and don't file any new ones.
Each new request starts the process all over again.
Title: Re: Avast not giving answers about my VPN refund petition.
Post by: Juan429 on May 10, 2019, 07:52:51 PM
Hi, and thanks for the reply. I don't know where to find it. I know that the system gave me a number, but I thought it wasn't important. However you did help. I'll keep noticing.
Title: Re: Avast not giving answers about my VPN refund petition.
Post by: bob3160 on May 10, 2019, 09:38:39 PM
I've reported your concerns to Avast.
Let's see if that helps but, don't expect anything here till after the weekend.
Title: Re: Avast not giving answers about my VPN refund petition.
Post by: BWhit on May 13, 2019, 05:15:29 PM
Hi Juan429,

I have replied to your refund request now; your refund is now approved for processing.

Please be aware, it may take between 5 to 7 business days to have the funds back in your account.

Please do not hesitate to contact me back if you need any further assistance.
Title: Re: Avast not giving answers about my VPN refund petition.
Post by: Juan429 on May 14, 2019, 07:19:22 PM
Hi Juan429,

I have replied to your refund request now; your refund is now approved for processing.

Please be aware, it may take between 5 to 7 business days to have the funds back in your account.

Please do not hesitate to contact me back if you need any further assistance.

Thanks. Once I receive the refund i'll get you noticed. Just got an e-mail to rate the suport. I have not received anything confirming my refund so i'll believe its automatically
Title: Re: Avast not giving answers about my VPN refund petition.
Post by: Hils on August 27, 2019, 09:27:06 AM
Hi I have purchased a VPN about 2 weeks ago it doesn't work I dont know how to receive a refund so I'm asking on here ..its a very complicated system for an older person not tech savvy. I paid through PayPal and would like the money refunded as I now have another VPN that is simple to use and working... it also states that I do not have any subscriptions very confusing please help regards
Title: Re: Avast not giving answers about my VPN refund petition.
Post by: Asyn on August 27, 2019, 10:33:32 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: Avast not giving answers about my VPN refund petition.
Post by: bob3160 on August 27, 2019, 01:35:11 PM
Contact Sales: https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.