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Business Products => Avast Business => On-Premise Management Console & Clients => Topic started by: chard5230 on May 16, 2019, 07:18:19 AM

Title: Cant detect or register after reinstalling windows on same machine.
Post by: chard5230 on May 16, 2019, 07:18:19 AM
Hi. i just did reinstall windows 7 on same machine after that avast business on premise console cant detect the client.

here is the log on the client side.

The description for Event ID 1 from source bcc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Registration error: >Curl exception: URL >http://WIN-QPVS0CO70S0:8080/register< description >Couldn t resolve host name<<

the message resource is present but the message is not found in the string/message table
Title: Re: Cant detect or register after reinstalling windows on same machine.
Post by: mickey.b on May 20, 2019, 10:05:24 PM
Quote from: chard5230 on May 16, 2019, 07:18:19 AM
Hi. i just did reinstall windows 7 on same machine after that avast business on premise console cant detect the client.

here is the log on the client side.

The description for Event ID 1 from source bcc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Registration error: >Curl exception: URL >http://WIN-QPVS0CO70S0:8080/register< description >Couldn t resolve host name<<

the message resource is present but the message is not found in the string/message table


This issue could be because the Avast Business Management (on-premise) Console could be too busy with other requests. However, try this...
If the issue persists, we may need for you to create a case at https://www.avast.com/business-support-contact (https://www.avast.com/business-support-contact)
Title: Re: Cant detect or register after reinstalling windows on same machine.
Post by: chard5230 on May 21, 2019, 08:47:22 AM
I did try that and change the hostname to the static IP address on the server side.

I  create a case already but i got no reply.

i just notice some of our device are not recognize anymore by the server or the device cant connect to server.
i thought if the icon is green it is connected like the old manage console.

i turn off the windows firewall for both device and server but still cant connect

on the device side here is the event log.

The description for Event ID 1 from source bcc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Synchronization failed >http://WIN-QPVS0CO70S0:8080/handle<  -3

the message resource is present but the message is not found in the string/message table
Title: Re: Cant detect or register after reinstalling windows on same machine.
Post by: mickey.b on May 22, 2019, 07:12:08 PM
Quote from: chard5230 on May 21, 2019, 08:47:22 AM
I did try that and change the hostname to the static IP address on the server side.
I  create a case already but i got no reply.
i just notice some of our device are not recognize anymore by the server or the device cant connect to server.
i thought if the icon is green it is connected like the old manage console.
i turn off the windows firewall for both device and server but still cant connect
on the device side here is the event log.
The description for Event ID 1 from source bcc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Synchronization failed >http://WIN-QPVS0CO70S0:8080/handle<  -3
the message resource is present but the message is not found in the string/message table

What's your case number?

Please verify that your on-premise console is the latest version (currently Version 6.0.14). If not, please download/save/run firectly from https://www.avast.com/download-thank-you.php?product=BMS-DOWNLOAD (https://www.avast.com/download-thank-you.php?product=BMS-DOWNLOAD) to upgrade.

Try changing the on-premise console server's host name to it's static IP address following these instructions below...
Please also see the Avast Business Managed Troubleshooting Guide (https://kb.support.business.avast.com/GetPublicArticle?title=Avast-Business-Management-Console-Troubleshooting-Guide) for more information.

On one of these devices having the issue, please try performing a clean reinstall?
Please see these knowledge base articles below for more information...