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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ben91600 on May 18, 2019, 01:28:31 PM

Title: the web agent idles my connection and uses the processor
Post by: ben91600 on May 18, 2019, 01:28:31 PM
English:

Hello,
when I download (game update or other), my connection is greatly reduced and my processor used a lot.

The culprit is the web agent, when I disable it everything is ok.

How to solve this problem by leaving the active web agent?


see image below

Thank you


Français:

Bonjour,
lorsque je télécharge ( mise à jour de jeu ou autre), ma connexion est fortement réduite et mon processeur beaucoup utilisé.

Le coupable est l'agent web, quand je le désactive tout est ok.

Comment résoudre ce problème en laisse l'agent web actif ?

Voir image en bas

Merci

Web agent on

(https://image.noelshack.com/minis/2019/20/6/1558178803-proc-avast-on.png) (https://www.noelshack.com/2019-20-6-1558178803-proc-avast-on.png)
(https://image.noelshack.com/minis/2019/20/6/1558178803-debit-avast-on.png) (https://www.noelshack.com/2019-20-6-1558178803-debit-avast-on.png)

Web agent off
(https://image.noelshack.com/minis/2019/20/6/1558178803-proc-avast-off.png) (https://www.noelshack.com/2019-20-6-1558178803-proc-avast-off.png)
(https://image.noelshack.com/minis/2019/20/6/1558178803-debit-avast-off.png) (https://www.noelshack.com/2019-20-6-1558178803-debit-avast-off.png)
Title: Re: the web agent idles my connection and uses the processor
Post by: Asyn on May 18, 2019, 03:21:04 PM
-> https://support.avast.com/article/Troubleshoot-Antivirus-Web-Shield
Title: Re: the web agent idles my connection and uses the processor
Post by: ben91600 on May 18, 2019, 03:48:33 PM
I use a ssd, I should not see this problem ?!
Title: Re: the web agent idles my connection and uses the processor
Post by: Asyn on May 18, 2019, 03:57:39 PM
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: the web agent idles my connection and uses the processor
Post by: ben91600 on May 18, 2019, 04:06:56 PM
Avast Free 19.4.2374 (version 19.4.4318.491)
Windows 10 Pro 10.0.17134 64bit
No other software security installed
i have always only use avast

My SSD :
Crucial M500
OCZ VERTEX3
Title: Re: the web agent idles my connection and uses the processor
Post by: Asyn on May 18, 2019, 04:09:35 PM
You could try the latest beta: https://forum.avast.com/index.php?board=15